Sep 2020 – Oct 2021 · 1 yr 1 mo

• Managerial:
• Managing team of 40 people spread across various projects/modules.
• Project Planning, schedule & progress tracking
• Enable the team to grow by providing and scheduling necessary training.
• Recruiting/interviewing people for the company.
• Consistently provide feedback during recurring one to one session with team members to enable them
• to achieve their goals.
• Developed work methodologies and processes to reduced overhead and improve efficiencies, e.g.
• implemented LEAN and improved team efficiency by approximately 25% in a year. Optimized resource
• utilization with automated processes.
• Bring major improvements in all the KPIs (Effective productiveness, backlog, incoming incidents, and aging
• incidents) that lead to the stability in the production and reduction in the incoming incidents.
• Technical:
• Support technical groups in understanding requirements and developing solutions. Present design
• solutions to business owner and identify gaps, and trade-off features to create value and meet launch
• timelines.
• 2 of 3
• Conduct special review sessions with delivery, testing and production support teams for critical CRs and
• provide inputs to capture escaping defects at earlier stages of SDLC and thus enable the team to deliver
• quality products to client.
• Track project issues and adjust design and mitigate risks as unknowns are determined. Partner with cross
• functional teams to identify unknowns well in advance. Present executive summary to leadership team on
• current project issues and mitigation plan.
• Provide production support and lead the outages call in order to engage all the impacted application and provide
• quick turnaround, effective solutions and regular updates to all the stakeholders.
• Designated as an OMS, Ensemble Billing, AR and CSM Expert for T2 team, ensuring smooth production roll out.
• Focal point for Below areas in production area:
• a. Upcoming Microservices implementations.
• b. Thread dump related issues.
• c. New CR development

Nov 2018 – Aug 2020 · 1 yr 9 mos

• Software special role on Amdocs OMS product.
• Designs, develops, modifies, debugs and/or maintains software code according to functional, non-functional, and
• technical design specifications. Follows Amdocs software engineering standards, applicable software development
• methodology and release processes.
• Track project issues and adjust design and mitigate risks as unknowns are determined. Partner with cross
• functional teams to identify unknowns well in advance. Present executive summary to leadership team on
• current project issues and mitigation plan.
• Provide production support and lead the outages call to engage all the impacted application and provide quick
• turnaround, effective solutions, and regular updates to all the stakeholders.
• Designated as an OMS, Ensemble Billing, AR and CSM Expert for T2 team, ensuring smooth production roll out.

Nov 2010 – Oct 2015 · 4 yrs 11 mos · Pune

• Designs, develops, modifies, debugs and/or maintains software code according to functional, non-functional, and
• technical design specifications. Follows Amdocs software engineering standards, applicable software development
• methodology and release processes.
• Track project issues and adjust design and mitigate risks as unknowns are determined. Partner with cross
• functional teams to identify unknowns well in advance. Present executive summary to leadership team on
• current project issues and mitigation plan.
• Provide production support and lead the outages call to engage all the impacted application and provide quick
• turnaround, effective solutions, and regular updates to all the stakeholders.
• Designated as an OMS, Ensemble Billing, AR and CSM Expert for T2 team, ensuring smooth production roll out.

Oct 2015 – Oct 2018 · 3 yrs · Richardson, Texas

• Representing Amdocs Ensemble in all the client calls and handling production outages and guiding the teams
• towards a resolution in a time crunch environment
• Handling various modules like CSM/AR/Billing for ensemble. Worked on invoicing and API too.
• Designs, develops, modifies, debugs and/or maintains software code according to functional, non-functional
• and technical design specifications. Follows Amdocs software engineering standards, applicable software
• development methodology and release processes.
• Presents demos of the software products to stakeholders and internal/external customers which enables
• Amdocs product to easily interact with other products.
• Works with customers and product line management to identify, refine, and translate customer needs into
• concrete technical requirements.
• Understands and plans for product evolution including integration of new software technologies. Takes
• accountability for product and application architecture.
• Supports and leads architectural decisions and tasks within a product line or across multiple product lines
• (cross-portfolio).
• Attending Requirements & Design Walkthroughs.

Nov 2009 – Oct 2010 · 11 mos · Pune, Maharashtra, India

• Worked in Lotus Notes technology. Part of open system training and securing 5 point in Infosys training.