Jun 2022 – Jun 2024 · 2 yrs · New Zealand · Remote

May 2021 – May 2022 · 1 yr · Manila, National Capital Region, Philippines

Apr 2021 – May 2022 · 1 yr 1 mo · Queensland, Australia

• Manage contact lists and customer spreadsheets
• Set up meetings between the client and customers through Apptoto
• Manage executives’ calendars and set up meetings
• Online and offline promotion of the client’s business
• Process customer inquiries via phone, chat, or email
• Complete market or internet research
• Manage social media accounts for Worker’s Rights Queensland
• Act as the point of contact among executives, employees, clients and other external partners
• Manage information flow in a timely and accurate manner
• Oversee the performance of other clerical staff
• Format information for internal and external communication – memos, emails, presentations, reports
• Screen and direct phone calls and distribute correspondence

Mar 2017 – Aug 2018 · 1 yr 5 mos

• Perform outbound telephone call to prospective delegates to invite them for a forex trading workshop.
• Receive and respond immediately to emails regarding the Forex Workshop.
• Timetable and follow-up calls to remind delegates of the event
• Maintain accurate records of telephone calls and enquiries through Salesforce
• Carry out additional duties related to Lead Gen campaigns.

Aug 2015 – Jan 2017 · 1 yr 5 mos · Philippines

• Provide end to end customer service to Telstra Customers
• Listen and understand why customers has called and what matters to them
• Take full ownership to resolve queries and deliver what on the first call
• Create sales of voice / internet / pay tv and mobiles to customers.
• Upgrade existing services for customers.
• Integrate key learning into operations to help support customer advocacy.

Aug 2012 – Nov 2014 · 2 yrs 3 mos · Philippines

• To develop promotional opportunities and ideas from conception through to delivery.
• To support the overall marketing objectives of company both externally and internally.
• Listening to customer requirements and presenting appropriately to make a sale;
• Maintaining and developing relationships with existing customers in person, and via telephone calls and emails;
• Meetings with potential customers to prospect for new business;
• Acting as a contact between a company and its existing and potential markets;
• Negotiating on price and costs, delivery and specifications with clients
• Advising on forthcoming product developments and discussing special promotions;
• Reviewing own sales performance, aiming to meet or exceed targets;