Dec 2017 – Jan 2022 · 4 yrs 1 mo · Chennai, Tamil Nadu, India

• Technical Product Management lead. Responsible for driving product strategy and roadmap, stakeholder management and periodic senior leadership reporting. Tenure was split between Amazon devices and Amazon Pricing.
• Lead the development of customer-focused product strategy and vision supported by internal and external analysis
• Collaborate with engineering and design teams to deliver features that drive technical and business goals.
• Manage prioritization and trade-offs among customer and developer experience, performance and operational support load
• Work with Business Development and Marketing teams across multiple geographies to increase market adoption and revenue.
• Monitor health of the business metrics and prepare periodic business reports for senior leadership review.

Feb 2013 – Nov 2017 · 4 yrs 9 mos

• Digital Product Owner
• Big 4 UK bank (London. Feb 2013 – Nov 2017)
• Help customers do more online through the promotion, development and optimisation of the digital service experience
• Gathered the voice of customers via customer testing, demand capture from offline channels and machine learning to understand the reasons for the failure of the digital service experience
• Structured customer pain points into meaningful propositions and worked with a broad set of stakeholders to help secure funding for transformational projects
• Created strategy and roadmap for deployment of webchat functionality in digital service journeys and worked with IT teams to implement it on customer journeys that account for ~ 60% of failure demand
• Drove from concept to completion, an experiment that tested the use of cognitive computing software (IBM Watson) in providing virtual assistance to customers
• Currently managing the development of a portfolio of products that test the application of Conversational AI over a wide range of banking use cases
• Tools used: JIRA, Confluence, Rational Requirements Composer, Rational Team Concert, Clearcase, MS Visio

Oct 2011 – Feb 2013 · 1 yr 4 mos

• As part of business development team, combined domain knowledge in the BFS and Insurance (BFS&I) functions with expertise in mobile technologies to put together business proposals for Cognizant’s customers
• Drove solution strategy and created win themes mapped to customers’ business requirements in
• collaboration with sales teams
• Anchored medium to large size proactive and reactive bids / RFPs
• Performed secondary research on the market trends in the UK/CE region both from a domain and a mobile enablement perspective and prepared periodic research reports

May 2011 – Oct 2011 · 5 mos · Chennai Area, India

• As site analytics manager at eBay, drove business impact via quantitative assessment of the customers’ search and browse behaviour
• Analysed A/B test data and communicated bankable results to the business team along with recommendations
• Created business impact reports of the experiments performed based on KPIs including PPW (Purchases Per visitor per Week), GMV (Gross Merchandise Value) and CPA (Cost Per Action)
• Monitored key metrics surrounding search keywords, site speed and buyer behaviour, and created weekly dashboards to present the analyses to the business teams

Sep 2009 – Apr 2011 · 1 yr 7 mos · Chennai Area, India

• Part of a BA team that designed a wealth management Point of Sale (PoS) system for Lloyds by integrating best practices from the acquired entities – Halifax, Bank of Scotland, Clerical Medical and Scottish Widows
• Lead Requirements Analyst, was accountable for the deliverables of a 17 member offshore BA team
• Mapped high level requirement documents into detailed functional specification (use case) documents
• Played the role of a functional expert and supported the engagement through the development and testing phases
• Assisted in the end-to-end CMMI compliance of the engagement
• Assisted the PMO in project planning, traceability and effort estimation activities

Feb 2006 – Apr 2008 · 2 yrs 2 mos · Bengaluru Area, India

• Customised and maintained SAP CRM’s interaction layer—eXternal InterFaces (XIF); owned the module end-to-end
• Developed several enhancements to enable seamless system integration of pricing, billing and sales functionalities
• Worked with the custom development team to provide customized development support to SAP’s clients, on demand
• Trained and mentored colleagues across the world through Knowledge Transfer (KT) sessions
• Participated in talent acquisition activities and aided swift on-boarding of new recruits

Feb 2005 – Jan 2006 · 11 mos · Bengaluru Area, India

• Developed algorithmically superior migration engine, which reduced the implementation life-cycle of the banking engine FLEXCUBE by 33%, thus saving critical resources for the client (Citibank) in EMEA region
• Worked as an offshore coordinator and SPoC (Single Point of Contact) during product implementation at Citibank EMEA locations