Oct 2021 – Nov 2024 · 3 yrs 1 mo · Mumbai, Maharashtra, India

• Product Management
• Led product strategy, roadmap and development of the workflow automation product
• Result in automation of 150+ recurring tasks resulting in 20% man hours optimization/week
• Increased system adoption rate to 80% through UX enhancements
• Streamlined E2E procurement processes leading to reduction of fulfillment rate from 50% to 90% and timeline reduction from 42 days to 21 days
• Developed data points capture roadmap for revamp of capabilities of internal applications
• Resulted in capturing productivity at employee level of on-ground operations teams
• Creating prototyping mechanisms using no-code platform to quick testing and deployment of automation and data capturing initiatives
• Data analytics
• Setup the data analytics vertical in the organization
• Assisting senior management with data insights and development of advanced metrics and real-time monitoring mechanisms
• Increased dashboard adoption from 5% to 40% for internal users
• Saved ~10 hours per week by developing team level data metrics
• Business strategy and innovation
• Part of the innovation and think tank exploring new growth verticals
• Conceptualized the 5 year organization plan covering expansion, product diversification
• Devised Go-To-Market strategy plan including location scoping, defining target customers and financial modelling of new business verticals
• Implemented the on-ground operations plan including manpower planning, vendor partnerships and governance mechanism

Nov 2020 – Sep 2021 · 10 mos · Gurgaon

Aug 2020 – Oct 2021 · 1 yr 2 mos · New Delhi, Delhi, India

• ● Working on building sales pipeline and lead generation
• ● Working with startups, SMEs to develop a technology ecosystem
• ● Involved with startups in the domain of AR/VR, Edtech, Fintech, Social Media

Jun 2020 – Oct 2020 · 4 mos · New Delhi, Delhi, India

• ● Heading data analytics to for defining target group, Go-to-Market strategy, and product pricing
• ● Carving marketing and launch strategy
• ● Assisting Digital Marketing team in user profiling and developing product value chain
• ● Building data architecture for developing recommendation engine

Jan 2020 – Aug 2020 · 7 mos · Greater Delhi Area

• Working on Product development and growth strategy for a deep-tech based startup (AR/VR)
• MVP completed- Market trial halted due to covid and lockdowns

May 2017 – Feb 2020 · 2 yrs 9 mos · Gurgaon, India

• Program Management and Digital Transformation
• Driving end to end integration planning and execution for all digital transformation projects and initiatives
• Successfully implemented data analytics and predictive analysis solutions
• Optimized Sales Force Automation reporting metrics and increased coverage for all distribution channels and regions
• Audited and streamlined UX design for Sales and Agriculture automation solutions as per business requirements
• Successfully negotiated project deals with vendors leading to 15% savings in project costs
• Driving all technology and automation projects for the organization
• Business Analytics
• Responsible for financial and statistical analysis of primary research data for senior management decision making
• Leading the analytics segment for the company on Business Intelligence and Analytics with end-to-end ownership
• Using data consolidation and governance for marketing, financial and people analytics
• Executing system integration with parallel reporting systems (SAP ERP, Sales Force Automation, Distribution Systems)
• Designed business strategy roadmap and is currently in the execution phase
• Drive business’ data and analytics platform vision, strategy and execution aligned with business strategy and objectives
• Corporate Strategy
• Innovating corporate strategy frameworks for driving business transformation and future growth
• Internal consultant to the CEO for analyzing and orchestrating optimization measures for multiple business verticals
• Defining sales strategy for distribution channels and the international business vertical
• Orchestrated change management initiatives through training and knowledge transfer sessions

Mar 2011 – Jan 2016 · 4 yrs 10 mos · Greater Delhi Area

• Work in collaboration with other band members to make new music
• Working on the band debut album
• Record new song ideas and present to other band members
• Work with event management companies in organizing shows
• Gather resources such as event sponsors, photographers for shows

Aug 2009 – Mar 2016 · 6 yrs 7 mos · Gurugram, Haryana, India

• Strategic Initiatives and Team building
• o Undertook post-sales support for Submarine systems which increased services revenue for the team by 25%
• o Monitored and analyzed team KPI’s and successfully implemented operational changes to increase performance metrics
• o Initiated and implemented technical documentation repository and training initiatives for global peer teams
• Led to customer contractual compliance and reduced resolution time to 30 days against a benchmark of 50 days
• Leadership and Client Engagement
• o Team Leader to 10 functional experts and ensured efficient task allocation, deliverables and technical competence
• o Led system design and implementation team for projects spanning multiple geographies to the tune of USD 20 million
• o Youngest employee to be assigned ownership for major global consortium customers
• o Represented Ciena at multiple international client stakeholder and CXO conferences with Senior Management
• o Prevented liquidated damages of more than USD 500,000 through customer conflict and problem resolution
• Product Management
• o Subject Matter Expert for next generation telecommunication technologies and Ciena’s product portfolio
• o Identified software and hardware related bugs and issues
• Assisted software and hardware development teams in testing and identifying root cause
• Co-authored root cause analysis for a global set of customers
• o Trained recruits from multiple functions across Asia/Pacific and Europe (50+ engineers) on new product features and enhancements
• o Collaborated with product quality team and identified critical product defects and anomalies
• Implemented diagnostic processes reducing product churn rate by 30% and saving logistics costs by USD 300,000
• o Authored product procedural and defect workaround documents for Ciena’s global knowledge database

Mar 2008 – May 2008 · 2 mos

• Hands on experience in Programmable Logic Array (PLC)
• Real time action on field deployed PLC circuits
• Meet strict deadlines for device operation