Ankur Jain

Director of Engineering

Hyderabad, Telangana, India12 yrs 11 mos experience
Most Likely To SwitchAI Enabled

Key Highlights

  • Director of Software Engineering with 16 years of experience.
  • Led teams of up to 35 engineers in product development.
  • Granted a patent for innovative software solutions.
Stackforce AI infers this person is a SaaS leader with extensive experience in software engineering and team management.

Contact

Skills

Core Skills

LeadershipTeam ManagementMachine LearningProject ManagementAlgorithmsSoftware DevelopmentCloud ComputingWeb DevelopmentUser ExperienceAgile MethodologiesTeam LeadershipStakeholder RelationsDatabase ManagementApplication SecurityProduct DevelopmentMobile App Development

Other Skills

.NETAIASP.NET Web APIAmazon Web Services (AWS)AndroidBig DataC#COSMOSCloud ApplicationsCloud TechnologiesData StructuresDesign PatternsDirector levelDistributed SystemsElasticSearch

About

Director, Software Engineering leading 35 member engineering organisation at ServiceNow. Ex. Microsoft, Cisco, Start-up. 1 Granted Patent. 16 Years (11 years in leadership roles) in Software Product Development.

Experience

Servicenow

3 roles

Director Software Engineering

Promoted

Mar 2025Present · 1 yr

  • Leading engineering for multiple CRM Platform products:
  • (1) AI driven Recommended Actions (Next Best Action)
  • (2) Guided Decisions Tree
  • (3) Guidance Action Framework
  • (4) Configurable Agent Workspace
Director levelLeading Development TeamsLeadershipTeam Management

Senior Engineering Manager

Sep 2021Mar 2025 · 3 yrs 6 mos

  • I am part of the Customer Service Management (CSM) business unit and leading its Platform Engineering
  • organisation in India. This CSM set of products help customers and support agents in troubleshooting
  • and resolving the customer issues. I am currently leading 3 scrum teams: Recommended Actions (leads
  • directly), Guided Decisions Tree & Agent Workspace Experience teams (as a second line manager).
  • During this time, I have scaled the Recommended Actions and Guided Decisions Tree into individual
  • scrum teams, while also taking additional charge of building and leading the Agent Workspace experience team. Have grown the organisation to 30 engineers. Have built a culture of innovation, where in we have successfully incorporated internship projects into product features and the team members are filling US patent from hackathon projects.
Public SpeakingNegotiationProject OversightTeam ManagementStakeholder RelationsApplication Security+1

Development Manager, Software Engineering

Jul 2018Aug 2021 · 3 yrs 1 mo

  • Built the team and following products from scratch:
  • Install Base: Install Base is used to track the products and services, that are sold to the customer.
  • Customer Support, Contracts, etc. is anchored based on these.
  • Proactive Customer Service Operations: Identifies the end customer impact due to any
  • datacenter issue and proactively communicates to the customer, thereby reducing the customer
  • tickets and providing better experience. US Patent Granted: Detection and notification of
  • anomalies in shared computer networks.
  • Guided Decisions Tree: Framework for authoring and executing an interactive decision tree,
  • which guides service agents through a structured troubleshooting and resolution process that
  • helps them resolve complex issues faster and more efficiently.
  • Recommended Actions (renamed from Next Best Action): Framework to provide proactive
  • recommendations based on the user’s context and a combination of business and ML/AI rules.
  • It can be used to help agents resolve customer tickets faster. US Patent under review for these
  • 2 products: "Next Best Action framework with Nested Decision Trees".
Public SpeakingNegotiationProject OversightTeam ManagementStakeholder RelationsApplication Security+1

Host analytics inc

Principle Engineer I | Engineering Manager, Product Development

Jun 2016Jun 2018 · 2 yrs · Hyderabad Area, India

  • Worked as Engineering Manager of the Platform Team at Planful (formerly Host Analytics). Planful is
  • an Enterprise SAAS company providing financial budgeting, planning and reporting tools to the CFO’s
  • office of its customers. My team was responsible for development of Infrastructure and Security
  • modules. Some of the key projects: Task Scheduler and Workflow, searching artifacts in the system using
  • Elastic Search, Caching using Redis, Notification using Signal R, building security framework for
  • applying Strong Authorization, CSRF prevention, etc.
Public SpeakingNegotiationProject OversightTeam ManagementStakeholder RelationsApplication Security+1

Reflection technologies

Vice President of Technology

Oct 2014Jun 2016 · 1 yr 8 mos · Hyderabad Area, India

  • Built a mobile first social network (Facebook + WhatsApp) for education domain to connect parents
  • with teachers. It allows them to chat in real time and for teachers to share homework as
  • files/photos/videos, etc. Responsibilities included building the technical team, technology evaluation,
  • driving product development from conceptualisation, prototyping, development, testing, market
  • release and maintenance. I was able to quickly design the end-to-end architecture, learnt and used
  • various cloud technologies – including Mobile App development (Xamarin), automation (Appium) and
  • analytics (Xamarin Insights), Real time messaging (PubNub), Azure (SQL Server, Blob storage, Mobile
  • Service).
Public SpeakingNegotiationProject OversightTeam ManagementStakeholder RelationsApplication Security+1

Microsoft

Software Development Engineer

Oct 2011Sep 2014 · 2 yrs 11 mos · Hyderabad Area, India

  • Working in Bing Search Engine Team.
  • 1. Design and development of a Distributed, Cloud based scalable Workflow Scheduling and Execution Platform. It is used to submit, monitor and view results of complex workflow pipelines at a single dashboard and take actions.
  • 2. Developed and owns multiple pipelines on the above platform for qualifying a web ranker and shipping to production. These include qualifying rankers based on different Relevance Tests (NDCG, XDCG, Competitor NDCG, Side By Side, Adult Content, Language Mismatch, Country Mismatch, Spurious and Spam tests), Ranker Computation Performance Tests (Memory and Latency), etc. Developed and owned all the Relevance Metrics computation. Reduced Vendor Judgment Bandwidth wastage by adding heuristics. Automated qualification of Rankers, with scale of hundreds of rankers and markets. Reduced Manual Intervention effort for monitoring of Qualification by more than 75%. Reduced Qualification time, thereby reducing time to Release to Production/Web.
  • 3. Made a Classifier using Machine Learning Algorithms (Boosted Decision Tree) and Rule based techniques for classifying documents as Programming Web pages.

Cisco systems

Software Engineer

May 2010Oct 2011 · 1 yr 5 mos

  • Worked on the development of Network Based Adaptive Recognition (NBAR) system for Deep Packet Inspection of L4 – L7 protocols. It involved:
  • 1. Design and Development of Compiler for Lisp like language- Protocol Description Language (PDL).
  • 2. Development of State Graph Generation from Protocol Signatures.
  • 3. Development of Multi-Packet Engine.
  • 4. Development of Data-path code for State Graph traversal.
  • 5. Cisco Achievement Program Award worth INR 10000. The award is used to “immediately recognize outstanding employee efforts and achievements.”

Tejas networks

R&D Engineer

Aug 2009May 2010 · 9 mos

  • Worked on the development of Carrier Ethernet Switches for Optical Networks. It involved:
  • 1. Development of Microcode for Data Path of EzChip Network Processor.
  • 2. Worked on VLAN, QoS, OAM.

New jersey institute of technology, usa

Intern

Jun 2008Jul 2008 · 1 mo

  • Worked on Receiver decoding algorithms of Space Time Codes for MIMO systems for wireless communications.

Rohde & schwarz, germany

Intern

May 2007Jul 2007 · 2 mos

  • Made a detailed study of Cognitive Radios and their Test & Measurement requirements.

Education

Indian Institute of Technology, Roorkee

Integrated Dual Degree (B.Tech + M.Tech) — Electronics and Communications.

Jan 2004Jan 2009

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