Kumar Prateek

Chief Operating Officer

Bengaluru, Karnataka, India10 yrs 3 mos experience

Highly Stable

Key Highlights

Expert in managing audio chatroom business strategies.
Proven track record in revenue growth and P&L optimization.
Strong leadership in community engagement and content strategy.

Stackforce AI infers this person is a SaaS and E-commerce operations expert with a strong focus on community engagement.

Contact

Skills

Core Skills

Product ManagementBusiness StrategyBusiness DevelopmentSolution DesignCustomer Relationship Management (crm)Community EngagementContent StrategyProject Management

Other Skills

Analytical SkillsAnnual PlanningAttention to DetailAutodesk InventorBusiness AnalysisBusiness AnalyticsBusiness Growth StrategiesBusiness InsightsBusiness PresentationBusiness Process ImprovementCC++Category ManagementCivil EngineeringCommunication

About

Leading Live Audio Chat Operations and Strategy at ShareChat | Building Next Gen Internet

Experience

Frnd

2 roles

Head of Operations

Promoted

Oct 2025 – Present · 5 mos · Bengaluru, Karnataka, India

General Manager, BizOps

Sep 2024 – Oct 2025 · 1 yr 1 mo · Bengaluru, Karnataka, India

Sharechat

3 roles

General Manager

Promoted

Apr 2023 – Aug 2024 · 1 yr 4 mos

Managing end to end Business for Audio Chatrooms and FriendZone. Key Responsibilities: Business Strategy, Revenue Growth, P&L Optimisation, Category Management.

Product ManagementAttention to DetailContent StrategyCustomer Relationship Management (CRM)Management ConsultingAnnual Planning+28

Senior Manager

Oct 2021 – Apr 2023 · 1 yr 6 mos

Scaling India’s Largest and #1 Audio Business

Product ManagementAttention to DetailContent StrategyManagement ConsultingProduct OperationsMitigation Strategies+22

Manager 1

Dec 2020 – Sep 2021 · 9 mos

0 to 1 of Audio Live Chatrooms

Business DevelopmentProduct ManagementAttention to DetailContent StrategyCustomer Relationship Management (CRM)Annual Planning+20

Edgistify

Assistant Manager - Solution Design

Jul 2020 – Nov 2020 · 4 mos · Thane, Maharashtra, India

Closed deals worth INR 15,50,000, generating INR 3,45,000 revenue by sourcing vendors in North and East India
Managed expansion of E-commerce Last Mile Hub at multiple locations
Established SOPs and compliance processes for a 15+ member Solution Design Team across 150+ cities nationwide

Customer Relationship Management (CRM)Sales OperationsWarehouse OperationsOperational ExcellenceSolution DesignCustomer Success

Circle internet

Associate Manager

Jul 2019 – May 2020 · 10 mos · Bangalore · On-site

Managed 600+ Reporters in 413 tehsils across 61 cities, fostering hyperlocal
community engagement
Strategized community tasks, reducing content gaps in Rajasthan & Uttar Pradesh's
Redzone Tehsil to 10%
Acquired 74,000 user creator community in 61 cities over 2 months
Optimized content moderation, reducing TAT to 4 minutes for 80% of content
Implemented support systems for 500,000+ users, 1,150+ partners, and a 50+
member content team
Enhanced Voice Over request efficiency through root cause analysis, achieving 30-
minute TAT for over 90% of requests

Content StrategyCustomer Relationship Management (CRM)Product OperationsCustomer SupportOnline Community ModerationBusiness Growth Strategies+12

Grey spectra consultancy

Subject Matter Expert

Jul 2018 – Jun 2019 · 11 mos · Work from Home

Provided technical assistance across 7 subjects, solving 1000+ problems
Guided UG, PG, and Ph.D. students, achieving high client retention and earning a
Letter of Recommendation

Project ManagementCivil EngineeringSubject Matter Experts