May 2022 – Jun 2024 · 2 yrs 1 mo · Berlin, Germany · On-site

• Lead the card transaction processing (both branded and PayFac) teams at Klarna in all the geographies.
• We manage integrations and relationships with PSPs across all Geos in which Klarna operates. The teams I lead also works with Visa/Mastercard for projects including tokenization, device binding and 3DS optimizations.
• Some Achievements -
• Team of the year in Klarna Annual awards 2023 (Payment fee optimization team contributing to Klarna get-to-net)
• Best Product Development team Q4 2023 (Card Acquiring Transactions as part of Decisioning Banking & Servicing Domain)

Nov 2021 – Apr 2022 · 5 mos · Chennai, Tamil Nadu

• Was blessed with a baby boy on Oct 30th 2021! Spent the next 6 months with him and my wife :)
• Also, finally got time to heed to a couple of health issues. Completed my visa authorization formalities and relocation for my move to Germany.

Aug 2020 – Oct 2021 · 1 yr 2 mos

• Areas I own include (not limited to)
• Framing and executing to a Card, Bank and APM Strategy in 2021
• TE reduction, Multi-currency Processing, choice expansion and conversion optimization
• Processing and Acquiring Partnerships, Compliance Mandatory requirements & reporting
• Auth-rate improvement, Latency reduction and building a bundled enterprise sales offering

Jun 2018 – Aug 2020 · 2 yrs 2 mos

• Owned and delivered the initiative to support RuPay processing on PayPal. Very strong Knowledge of Card Acquiring, Chargeback and Payment Conversion Analysis & Optimization.
• Also owned the Merchant Experience for PayPal India:
• Onboarding - Optimizing the Merchant Signup experience and Compliance (Know your Customer)
• Reporting - Tax Compliance, Monthly Transaction Summaries, Sales insights and Settlement reports
• Payment
• Merchant Servicing - Refunds, Disputes & Chargeback, Account upgrade & downgrade, E-mail communication and Contact Center flows.

Jul 2015 – May 2018 · 2 yrs 10 mos · Chennai Area, India

• Product Manager for the Indix Search Platform that indexes and serves data for user queries from the world's largest cloud catalog of products. Responsibilities include devising roadmap, working with the engineering team to improve search relevance & ranking and also identifying market opportunities for product search as an offering.
• Samsung used Indix Powered Product Search for building their Samsung Mall application - https://www.businesswire.com/news/home/20180205006052/en/Indix-Powers-Samsung-Mall-Newly-Launched-Samsung
• Also own the Seeder, Crawler & Parser (SCP) systems and services built on top of it from the product side. The SCP platform is responsible for fetching, structuring and organizing data so that downstream systems can act on it. Conceived and built services like the Freshness Endpoint (customer facing product offering that lets user submit on-demand crawls) and Search Based Crawl (generic system that can bring data into the indix DB based on a few pre-defined constraints).

Dec 2014 – Jul 2015 · 7 mos · Bengaluru Area, India

• I was responsible for converting business requirements to Product Requirement Documents that were implemented by the Logistics Management System team. LMS is the platform used by the Logistics team for forward and reverse logistics operations (including last mile). Platform also manages the Courier Serviceability, Courier Allocation, Trip Planning and Delivery Tracking. I also managed the Mobile Delivery App used for Last mile delivery by the Delivery Associates.
• Primary stakeholders include Logistics (Myntra Logistics and 3PL team), Hub Operations team, Customer Experience and the Finance team.
• Responsibility also includes driving product to completion, assisting the operations team in adoption of product and supporting operations team in execution.

Jul 2013 – Dec 2014 · 1 yr 5 mos · Hyderabad Area, India

• Android Client Services Team
• Developing strategy, assessing competition and working on higher level feature details for Microsoft Office (Word, Excel, PowerPoint & Onenote) on the Android Platform.