Feb 2023 – Present · 3 yrs 1 mo · Sheffield, England, United Kingdom

Mar 2021 – Dec 2022 · 1 yr 9 mos

• Select Global Solutions is an Executive Search, Recruitment and HR solutions firm based in India, servicing markets across Africa, Asia and the Middle East.
• Our team possesses a unique blend of professional search experience, country knowledge and industry expertise. We place quality at the centre of everything we do. With a rigorous search and selection process and customised solutions for our clients, we have had success in placing mid and senior level candidates to leading companies across the globe.
• Some of the key sectors we work in are Manufacturing, Construction and FMCG and Professional Services.
• We would love to talk to you, understand your recruitment challenges, and work with your business on customised talent management solutions.

Oct 2011 – Apr 2016 · 4 yrs 6 mos · Noida sector 126

• Being an HR professional who is, ENDORSED FOR recruitment, post recruitment, employee relations, offer Release and management, Business communication
• ⇒ Identifying training needs and do a gap analysis and propose solutions
• ⇒ Planning and coordinating the induction trainings in any assigned projects & delivering the modules as per the need
• ⇒ Training associates on soft skills which include behavioral training, telephone etiquette, customer handling, communication skills (Including Spoken English), voice and accent training, email etiquette etc.
• ⇒ Reporting training effectiveness and improvement of the associates.
• ⇒ Worked on Process Improvements & Automations
• ⇒ Designed & introduced the Call Audit Sheets for various projects for call monitoring purpose on the basis of timely evaluation & trend analysis.
• Hiring: Part of campus hiring team, Responsible for Screening applicants and setting the team for BGV and Other HR activities, part of interview panel for good 3 to 4 years in HCL.
• Hiring for Support and Technical resources
• Handling Offer Release Team for all Geography (Offshore, US, APAC, Europe).
• Employee Queries - Responsible for managing, tracking, closing and reporting progress on People Resource Inquires issue resolution.
• Responsible for Client Audit for Back ground verification and successfully cleared the audits.
• Involved in BGV audit for offshore and onsite Projects
• BGV: Reports reading, Discrepancy finding and getting back to employees, coordinating with Vendors namely KPMG, FADV
• Giving an update on daily call to Council and sharing the report on the same.
• Induction sessions for onsite joiners.
• Transfer, Exit queries and Exit Interviews.

Oct 2010 – Sep 2011 · 11 mos

• Profile Description : My job profile primarily consisted of training people on selling skills,
• Developing product for various processes, and then delivering the knowledge and
• Training the sale staff on the same. End-to-end support to various departments like HR,
• Operations and other departments by the way of
• One to One Feedback
• Group Discussions
• Refresher Sessions
• With a feedback yield result of 95% (Aggregate

Dec 2009 – Oct 2010 · 10 mos

• Product Description : CTDMS is a centralized online application for TKM (Toyota Kirlosker Motor) for all over India. This application covers Pre-Sales, Sales, CRM, Service, Spare Parts, and Body Painting etc. In this I was working as an Implementation trainer (Service, Sales) for Roll-Out of CTDMS in North India. ( End-User Training- Design, development and delivery of site-customized applications on centralized Toyota kirlosker motor system(CTDMS) for Toyota Kirloskar Motors and its north India dealers outsourced by NIIT Limited
• Laying stress on the importance of Business Communication.
• Inducting the new hires by taking them through different policies based on the company's portfolio and leadership structure.
• Doing what's needed to ensure a leading position in the global financial services industry
• Conducting Training Need Analysis for Representatives on the floor
• Creating Instructional Designs for various kinds of processes on the floor
• Developed Mock call flow charts on the basis of the soft skills required for a particular processes.
• Calibrated mock calls and assessed them on the basis of the prescribed matrices

Dec 2009 – Sep 2010 · 9 mos

Apr 2006 – Jan 2007 · 9 mos

• Project managing the redevelopment of the training strategy with the ultimate aim of facilitating business performance improvements
• Worked as Sr. CCE in Australian process, involving fixing appointments in Australia for selling roller shutter Created an Ms Excel performance evaluation sheet that could identify the amount of work done in a day
• This was a method to evaluate one's own performance. I was awarded with an A rating in my appraisal and was among the top performers for the process
• Have taken training sessions for the process in the last quarter