Arpita karnik — Operations Associate
As an Associate Manager of Client Experience at AuthBridge, I contribute to enhancing client success strategies by leveraging expertise in background verification and identity verification. My focus is on fostering strong client relationships and ensuring seamless service delivery, aligning with organizational goals to drive client satisfaction and operational excellence. With over 12 years in the background verification industry, I have supported operations, quality and training, customer issue management, and business continuity planning. My experience includes roles in client success and background verifications, where I collaborated with teams to implement effective solutions that meet client needs. Proficient in critical thinking, I aim to uphold high standards in service and problem-solving to deliver impactful client outcomes.
Stackforce AI infers this person is a Client Experience Manager in the Background Verification industry.
Location: Mumbai, Maharashtra, India
Experience: 14 yrs 5 mos
Skills
- Client Services Management
- Operations Management
- Background Verifications
- Quality Management
Career Highlights
- Over 12 years of experience in background verification.
- Expertise in client success strategies and service delivery.
- Strong focus on operational excellence and client satisfaction.
Work Experience
AuthBridge
Associate Manager Client Experience (10 mos)
OnGrid
Assistant Manager Client Success (1 yr 5 mos)
WNS
Assistant Manager (3 yrs 4 mos)
Assistant Operations Manager (3 yrs 4 mos)
Neeyamo
Process Lead (1 yr 3 mos)
Sterling Talent Solutions
Quality Coach (7 yrs 6 mos)
Operations Team Lead (7 yrs 9 mos)
Education
Bachelor of Commerce - BCom at University of Mumbai
Bachelor of Commerce - BCom at St. Lawrence High School
