Oct 2017 – Present · 8 yrs 8 mos

• Transition projects: Led transition efforts which resulted in close to 6 HC worth transitioned to India Shared Services team
• Accomplishments:
• Transition from Center of Excellence (COE) teams to HR Shared services team:
• o 2 headcount worth of operational work was transitioned to HRSS team, which helped COEs to channel their time to more strategic and high-value work.
• Transition from different HRSS teams to India HRSS team: ~4 head count worth
• Transition efforts resulted in reduction in number of requests routed to COEs from 36% in FY19 to 19% in FY21
• Process automation lead: I firmly believe in the value that process automation adds to employees, HR professionals, and to everyone in the value stream.
• Accomplishments:
• My strength lies in my capability to understand the needs/problems of business and design scalable solutions, and so far, this focus has resulted in ~8 headcount of saved work. Some of the projects worked on include designing an automated offboarding process (India exit clearance, India leave encashment, Manila exit clearance, Singapore offboarding); APCEMEA probation process; employee self-service letters for India, Singapore, Manila, Dubai, & UK; audit/data validation process between two HR systems i.e. HCM (Workday) and hiring tool (SmartRecruiter); promotion letter for India, Singapore, & Manila; employee self-service resignation process for AP; enabling notice period field in Workday for AP region.

Mar 2015 – Present · 11 yrs 3 mos

• Core HR: I was hired to set up team, systems, and processes for Visa Bangalore tech center
• Accomplishments:
• Hired, trained, and led different teams like Shared Services, Onboarding and Interview Scheduling for Visa India.
• Built the tech center from a headcount of 15 to 500+ as core HR on site within one year.
• Established processes for exit, probation, shift allowance, benefits administration, etc. from ground up
• Developed a targeted NEO program which was first of its kind in Visa. Received appreciation and visibility from new joiners as well as local and global leadership teams for the success of the program.
• Received accolades & awards from the global leadership team for my contribution to help set up the site.
• Member of internal POSH committee to address sexual harassment complaints.
• Shared Services leader: I have hired, trained, led, and mentored various teams – India HR Shared Services, Manila Shared Services, India Onboarding, & Interview scheduling
• Accomplishments:
• Expanded scope/ remit from 1 country (India) in 2015, to 50+ countries across APCEMEA in 2017 to Global by 2020.
• Built in various measures to boost the performance of the HRSS India team which was resulted in the reduction of time taken to resolve requests and increased customer satisfaction scores.
• CSAT increased from 84% in 2017 to 96% in 2021. The # of requests increased from 10000 in 2017 to ~20000 in 2021
• Standardized various processes like exit, probation, shift allowance, and letter generation, and built SOPs and training documents for the same.
• Provided critical support for global acquisitions for Visa.

Mar 2015 – Oct 2018 · 3 yrs 7 mos

• Onboarding program leader: Designed a best-in-class onboarding and new employee orientation program for Visa Bangalore that included zero data entry errors, increasing the HC from 15 to 1600+. Instrumental in setting up the Manila call center following a similar model that was established during the Bangalore site setup, and seamlessly transitioned ATS systems from Taleo to SmartRecruiters.
• Interview scheduling program leader: Transitioned the model from an external team of 10 to a business oriented internal team of 2. Built in processes to effectively support hiring managers and recruiters and created a seamless interview scheduling process flow for India tech hiring. Built a stakeholder management system to establish an ongoing connection with global stakeholders and leadership, and developed metrics to provide valuable insights regarding process efficiency and program effectiveness.