Nov 2022 – Nov 2023 · 1 yr · Bengaluru, Karnataka, India · On-site

• Responsible for the Revenue Based Loans at Velocity. Data Collection, Underwriting, loan disbursal and repayments were key areas of contributions.
• Conceptualized and launched the first ever Revenue Based Overdraft product, reducing churn by 15% through long-term auto-renewal and extended credit offerings.
• Streamlined revenue-based collections for Loan, Credit Card, and Credit Line products (>50 cr. per month) improving collection trajectory by 4% MoM based on dynamic outstanding collections and EWS Alerting.
• Built the risk assessment framework with an accuracy of 72% for facilitating Automated Underwriting for 65% of portfolio deals.
• Owned the Bank statement analysis vertical to facilitate the Underwriting Team by reducing 5 hr man hours per case.

Jan 2022 – Nov 2022 · 10 mos · Remote

• Launched Chatbot for Line Mobile App thereby bringing down average support query resolution time from 4 to 1.7 working days by a LIFF Menu for automated as well as on-demand CSM support.
• Formulated incentives strategy for Loyalty Program, shifting 43% of agents to the upper selling category, increasing AOV by 25% MoM.
• Improved renewal rate by 12% by introducing strategic notifications and incentive schemes.
• Boosted order frequency by 3 times for highest-grossing product with installment option at checkout, without credit card requirement.

Oct 2020 – Dec 2021 · 1 yr 2 mos · Remote

• Dashboarding and reporting for all verticals to analyze their KPIs daily & accounting.
• Optimized support query handling by segmenting agents and defining specific SLA for different segments.
• Formulated a framework (FAIR) for the data team roadmap to achieve data democratization across teams, prioritizing tasks & documentation.

Oct 2020 – Oct 2022 · 2 yrs · Remote

Jan 2020 – Jun 2020 · 5 mos · Bengaluru, Karnataka

• Contributed to the growth of India’s largest institutional food-tech company by planning and executing the client acquisition strategies.
• Contributed to the vast B2B sales funnel of top IT corporates by value selling product to CxOs, Head – HRs, Admins.

Aug 2018 – Jun 2020 · 1 yr 10 mos · Jaipur, Rajasthan, India

• Organised the very first TEDx conference at the institute by playing a pivotal role in the communications, curation and content teams. Led a team of 40 members to successfully organise two TEDx events at the university.

Mar 2018 – Mar 2019 · 1 yr · Jaipur, Rajasthan, India

• Founding member of the official PR body of the Institute promoting learning the in and outs of Media and Journalism. With the vision of envisaging progressive culture, the cell introduced the aspect from public speaking, blogging, designing and film making among others.

Aug 2017 – Apr 2018 · 8 mos · Jaipur, Rajasthan, India

• Establish a synchronization between various facets of the team and make them ready for the big thing next. Managing and handling the Asia Pacific Alumni team and organizing alumni meet were chief tasks at hand.

Apr 2017 – Mar 2018 · 11 mos · Jaipur, Rajasthan, India

• Worked alongside a team to provide opportunity and a platform for students to unleash their technical acumen in the field of science and technology along with management skills by budgeting and handling various societies like E- Cell, Robotics Club, Literary Society, Innovation and Incubation Centre.

Sep 2016 – Mar 2017 · 6 mos · Jaipur, Rajasthan, India

• Responsible for managing aspects related to mess and hostels. Worked in tandem with all the mess in-charges and hostel wardens.