Mar 2021 – Jul 2022 · 1 yr 4 mos · Bangalore Urban, Karnataka, India

• Spearheaded and led daily scrum to identify improvement strategies, discuss policy updates and facilitate open communication Collaborated and led projects with cross- functional teams to help improve operational workflow
• Prepared quarterly budgets with controls to prevent overages
• Generated operational reports for management every week and reported issues to higher management in great detail
• Introduced new methods, practices and systems to reduce the turnaround time
• Supervised operations team to support operational excellence and excellent customer service
• Supported top-level decision-making and strategy planning, forging productive relationships with top leaders and serving as a key advocate for various personnel issues Directed product flow and informed management of delays and challenges, as well as suggested resolution
• Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits
• Trained new employees on proper protocols and customer service standards
• Monitored metrics and developed actionable insights to improve efficiency and performance
• Discovered root causes of problems and identified appropriate solutions through in-depth analysis

Jan 2020 – Mar 2021 · 1 yr 2 mos

• Motivated and trained employees to maximize team productivity
• Enhanced operational performance and reduced labour expenses by developing and optimizing standard practices
• Led associate focus groups and meetings to obtain suggestions, address concerns or issues and foster positive relations among team members and management
• Strategized, planned, executed and led different brand projects with the help of the Operations Team
• Planned monthly cadence along with the roster
• Developed and deepened relationships with customers, vendors and internal stakeholders by executing events and delivering a high standard user experience

Oct 2018 – Dec 2019 · 1 yr 2 mos

• Managed product rollouts, user training, testing and internal communications
• Developed written documents and reports related to programs and operations (SOP)
• Started and led Campus Ambassador Programme to acquire new users from different college campuses and gain traction
• Devoted special emphasis to punctuality and worked to maintain an outstanding attendance record
• Actively listened to customers, handled concerns quickly and escalated major issues to the supervisor
• Participated in continuous improvement by generating suggestions and engaging in problem-solving activities to support teamwork

Mar 2016 – Sep 2016 · 6 mos

• Increased brand awareness through event marketing, demonstrations, sales and brand promotion
• Designed, filled and arranged eye-catching product floorsets to increase sales
• Approached strangers and interacted in natural conversation with goal of developing brand loyalty

May 2015 – Jun 2015 · 1 mo

• Acted as the face of the brand at campus events to acquire new users
• Reviewed and implemented new company initiatives and executed product activations
• Conducted consumer surveys and analyzed user trends