May 2021 – Present · 4 yrs 10 mos · Sydney, New South Wales, Australia · On-site

• At TechBubble, my duties can be broadly classified into the following areas:
• Strategic Leadership: Define and execute TechBubble’s vision, growth strategy, and market positioning across Australia and international markets.
• Client Partnerships: Build and maintain relationships with enterprise clients, helping them achieve digital transformation through ServiceNow, cloud, and staffing solutions.
• Business Development: Identify new opportunities, expand client base, and lead go-to-market initiatives to drive revenue growth.
• Operational Oversight: Oversee daily business operations, ensuring efficiency, delivery excellence, and compliance across all projects.
• Talent & Team Management: Lead recruitment, staffing, and performance management for technical and delivery teams, ensuring alignment with company goals.
• Financial Stewardship: Manage budgeting, forecasting, and cost optimisation to sustain profitability and scalability.
• Innovation & Partnerships: Foster technology partnerships (e.g., ServiceNow ecosystem) to enhance solution offerings and client value.
• Brand & Market Presence: Represent TechBubble at industry forums, build brand visibility through thought leadership, and strengthen client trust.
• Governance & Risk Management: Ensure adherence to quality, safety, and security standards across all business functions.

Jul 2018 – Jun 2021 · 2 yrs 11 mos · Sydney, Australia

• Following are my responsibilities working as Manager in Deloitte:-
• 1. End to end delivery of ServiceNow solution for customers including Design, Implementation, Quality and Change Management.
• 2. Working closely with customers in gathering requirements via workshops, interviews etc. and ensuring proper documentation of functional and non-functional requirements.
• 3. Delivery of solution as per ServiceNow best practices and industry standards.
• 4. Managing on-shore and off-shore teams to deliver a high-quality solution for customers and acting as a conduit to ensure uninterrupted delivery of the project.
• 4. Working with Deloitte team in preparing bid proposals and actively involved in ensuring competitive pricing strategy for various RFQs and RFIs.

Oct 2014 – Jul 2018 · 3 yrs 9 mos · Sydney, Australia

• ServiceNow solution architect and implementation professional involved in planning, delivering and supporting implementations across many industry verticals.
• Leading technical aspects of project delivery and solution delivery, including workshop facilitations, designs and documentations
• Flexible in both Waterfall and Iterative approaches in implementing ServiceNow supporting services and business managements throughout various technical implementations below:
• ITSSM best practice (Incident, Request, Problem, Change, Release, SACM)
• Application UI, workflow and reporting configurations
• Employee self-service (ESS) and service catalog portal implementations with ServiceNow content management system (CMS) and service catalogue capabilities
• Software asset and configuration management (SACM) setups through ServiceNow Discovery or/and integrations to other asset discovery capabilities such as Microsoft SCCM and Symantec Altiris
• Resolution of complex business logic and needs through best practised scripting solutions in ServiceNow platform including Script Includes, UI & Client Scripts, UI Macro, UI Page and Business Rule

Sep 2013 – Oct 2014 · 1 yr 1 mo · Sydney Area, Australia

Mar 2007 – Jul 2013 · 6 yrs 4 mos · Australia

• IT Services and Management