May 2014 – Jul 2019 · 5 yrs 2 mos · Hyderabad Area, India

• Job Profile:
• Coordinate with software consultants who supported the operations and integrations of applications. A major program initiative was the transitioning and converting to central platform, mixed with legacy applications that could not be readily replaced. Education functions included admissions, academics, placements, alumni and fund raising; using Agile Product Lifecycle Management (APLM).
• These legacy web application systems mainly DotNet, PHP based, supported a wide spectrum of business users (Directors to Associates & Students) as Student Life-Cycle Management (SLCM).
• Developers customize and convert systems to interface with internal and other 3rd party systems upstream and downstream. Corrective actions are taken for the issues and risks during the systems operation and conversion.(webservice, payment gateway, reports) for the applications (Admissions Management Portal with E-Payments, Course Bidding Management Portal - IREGISTER, LMS Solutions, Placements Management Portal, Alumni Portal, Fund Management Portal).
• Carrying out business process analysis and interacting with the business user depts for requirement gathering, understanding technical & functional specifications and developing SRS.
• Identifying the new workflows/software and helping the client business process to flow easily. Creating RFPs, monitoring industry trends for finalizing product road map and enhancements.
• Providing project management for areas of improvability, Ensuring end user support with necessary tools. Train the support technicians for proactive and responsive services, Providing ongoing review of requirements in alignment with budget planning and vendor management.
• Identifying the new workflows/software and helping the business process to flow easily. Day-to-day oversight of all User Services activities, Managing IT staff and students associated apps.
• Domain: Education
• Functional Experience: CMS, DotNET, E-Commerce, LMS, Mobile Apps

Feb 2013 – May 2014 · 1 yr 3 mos · Hyderabad Area, India

• Job Profile:
• Looking after the entire gamut of responsibilities pertaining to Requirement Analysis from the customer and writing of the Business process for the Project Operations Assigned. Carrying out business process analysis and interacting with the client for requirement gathering, understanding technical & functional specifications and developing SRS.
• Well-versed in creating specification documents and high level designs for enhancement requests to the software operations.
• Responsible for timely completion of projects and ensuring the end result is matched with scope details and documenting throughout the process.
• Studying whole process, finding all problems, making reports on it. Writing functional requirements for computer systems using models and diagrams to represent the processes and functions involved.
• Responding to RFPs, Monitoring industry trends for finalizing product road map and enhancements.
• Handling the design, development, testing, troubleshooting and debugging of the software.
• Providing post-implementation, application maintenance and enhancement support to the client with regard to the product/ software application. Interfacing with vendor/s for technical support.
• Conducting client meetings and seminars on the process of product usage and training the staff on the operational aspects.
• Installing the new modules/software and helping the client business process to flow easily.
• Domain: Agriculture
• Functional Experience: CMS, ERP, Mobile Apps

May 2011 – Jan 2013 · 1 yr 8 mos · Hyderabad Area, India

• Overview:
• Participate in all operational aspects of growing and operating an offshore Technology team, including staff recruiting, enablement and retention. Drive the adoption of Technology best practices and processes across Product Management, Software Engineering and Applications Frameworks functions. Identify and leverage software delivery synergies between teams and departments to deliver high quality software in a cost effective manner. Be proactive and involved in all major projects; deal with complex factors, be accountable for successful operation and project delivery in challenging and changing circumstances.
• Key Result Areas:
• Provide technology and operational excellence to deliver reliable and responsive testing to all teams.
• Drive project delivery, including project progress tracking, change control and overall Testing governance processes
• Coaching and mentoring personnel to improve their technical and organizational development
• Finding and growing Technology/Engineering talent at cost effective rates
• Delivering projects on time and on budget
• Understanding how to measure and continually improve productivity and quality
• Provide and maintain a cost effective infrastructure with a goal to reducing total cost of ownership
• Skills & Experience:
• Understands and applies procedures and a technical approach that is related to the areas of specialized expertise
• Familiarity with Open-source, Relational Database, and application development technologies
• Familiarity with enterprise software products like Joomla, Drupal, Prestashop, Sugar CRM, Vtiger CRM, OpenGoo, WebERP, OrangeHRMS, Android, J2ME, Flex, WPF, Share Point.
• Domains: Agriculture, BFSI, Education, Hospitality, Manufacturing, Media, Pharma, Research, Retail, Security
• Functional Experience: CRM, CMS, DotNET, E-Commerce , ERP, HRMS, JAVA, LMS , Mobile Apps, PHP

Mar 2010 – Apr 2011 · 1 yr 1 mo · Hyderabad Area, India

• Job Profile:
• Technical Issue Evaluation.
• Gathering business requirements from client interactions.
• Analyzing the requirements with feasible solutions.
• Creating use cases.
• Tracking on project milestones.
• Resource utilization.
• Defining the process flow for the business requirements.
• Preparing documentation for requirements gathered.
• Preparing project plan.
• Acting as SPOC for projects.
• Conducting comparative analysis.
• Creating action plan for tasks to be done on priority basis.
• Domains: Agriculture, BFSI, Education, Hospitality, Manufacturing, Media, Pharma, Research, Retail, Security
• Functional Experience: CRM, CMS, DotNET, E-Commerce , ERP, HRMS, JAVA, LMS , Mobile Apps, PHP

Jan 2009 – Feb 2010 · 1 yr 1 mo

• Job Profile:
• Develop and manage the Team
• Ensure that Sales, Product Management and Development receive such support as they request.
• Able to understand business processes and business problems.
• Able to understand and capture business and technical requirements.
• Coordinate requirements for proofs of concept with Product Management/Product Development
• Request for Proposal.
• Demonstrations and Proofs of Concepts (Pilots).
• Domains: Education, Manufacturing, NGO, Pharma, Real-Estate, Technology
• Functional Experience: CMS, CRM

Jun 2007 – Jan 2009 · 1 yr 7 mos

• Job Profile:
• Gathering business requirements from client interactions
• Analysing the requirements with feasible solutions
• Creating usecases
• Tracking on project milestones
• Resource utilization
• Defining the process flow for the business requirements
• Preparing documentation for requirements gathered
• Preparing project plan
• Acting as SPOC for projects
• Conducting comparative analysis
• Creating action plan for tasks to be done on priority basis
• Domains: Media, NGO, Technology
• Functional Experience: CRM, CMS, DotNET, PHP

Dec 2006 – Jun 2007 · 6 mos · Hyderabad Area, India

• Job Profile:
• Client requirement specifications were transformed to functional descriptions and use cases were developed as per the roles specified.
• Worked out with the system architect to finalize details of integration of documentation with the system.
• Detailed Software requirement specification was prepared.
• The ability to coordinate a documentation team and help them come to a consensus, make decisions.
• Named the documentation folder on the network with the product name and version number. Further updating of documentation in future versions, created a new folder with the new version name and copied all the documents there.
• Ability to refractor and improve existing interfaces.
• Writing design & use case specifications.
• Ensuring that the user-interface has a consistent look-and-feel.
• Representing the user’s perspective throughout the development cycle.
• Domain: Technology
• Functional Experience: CRM

Apr 2006 – Dec 2006 · 8 mos

• Job Profile:
• Client requirement specifications were transformed to functional descriptions and use cases were developed as per the roles specified.
• Detailed Software requirement specification was prepared.
• Product description with online help, error messages, notifications, and tool tips are specified.
• Ability to design new interfaces for better functionality.
• Execute each step of the user interface design process, from discovery and concepts to final design specs and deliverables.
• Work closely with Engineering to create UI designs that not only push the boundaries of UI design but which can be implemented on schedule and with given resources.
• Developed User Interface designs, information flows, specifications and prototyping.
• Domain: Manufacturing
• Functional Experience: CRM