Priyankar Panja

Operations Associate

Bengaluru, Karnataka, India4 yrs 6 mos experience

Highly Stable

Key Highlights

Over 4 years of experience in IT Services.
Expertise in IT Service Management and Operations.
Strong analytical skills in service metrics and reporting.

Stackforce AI infers this person is a skilled IT Operations and Service Management professional with a focus on incident and change management.

Contact

Skills

Core Skills

It Service ManagementChange ManagementIt OperationsIncident Management

Other Skills

AutoCADEngineering DrawingEstimation and ValuationITIL Change managementIncident resolutionInfrastructure monitoringJavaLinux ShellLinux serversLog analysisMS OfficeMainframe supportMaterial TestingMicrosoft OfficePayment applications

About

Interested in using skills and experience for problem solving, business value, and customer satisfaction. Having about 4 years 7 months of work experience in IT Services industry. Explored roles in IT Production Support, IT Security, IT Service Management. Graduated in Civil Engineering.

Experience

Accenture

App/Cloud Support - Business & Technology Delivery

Mar 2022 – Apr 2023 · 1 yr 1 mo · Bengaluru, Karnataka, India

Accenture - ATCI: Senior Analyst
Supported ITIL Change management process and analyzed service requests for technical teams.
Hosted CAB meetings to review and approve change requests in ServiceNow.
Performed periodic audit of closed change requests to review and compare data quality, action items with given standards, practices and improve processes.
Created SLA reports and analyzed service metrics using MS Office and Power BI.
Got exposure to Incident management process for cooperating with Incident management team.

ITIL Change managementServiceNowMS OfficePower BIIncident managementIT Service Management+1

Tata consultancy services

Computer Consultancy

Nov 2017 – May 2021 · 3 yrs 6 mos · Bengaluru, Karnataka, India

TCS - BFSI: Systems Engineer
Provided L1 & L2 support for Mainframe & Payment applications, Windows & Linux servers.
Performed log analysis, infrastructure monitoring with SiteScope, troubleshooting of applications, incident resolution & escalation, root cause analysis for problems.
Worked on B2B service requests, user data maintenance, routine operational activities.
Cooperated and supported Development teams during IT releases.
Used Windows CLI, Linux Shell for technical operation.
Created reports using MS Office, SQL queries.
Coordinated and collaborated with technical teams and SMEs to plan, schedule patching activities, and look after approval of change requests in ServiceNow.
Tested and deployed security patches for applications in Windows servers as part of Vulnerability management with help of Archer, CMDB, BigFix.
Documented and updated SOPs, KBs for technical support and operation.