May 2023 – Present · 2 yrs 10 mos · Delhi, India · Remote

• Co-founded and serving on the board of Speak2mentor, a non-profit in Delhi, India. We're passionate about helping bright school students from disadvantaged backgrounds by offering personalized mentorship. Additionally, we provide scholarships to support these students on their educational journey. I'm dedicated to making a positive impact on education and empowering students to overcome challenges.

Oct 2003 – Jun 2005 · 1 yr 8 mos · Greater Delhi Area · On-site

• I joined vCustomer during a period of rapid expansion, initially responsible for systems management, compute infrastructure, and end-user technologies. Over time, my role evolved into that of Chief Technology Officer, focused on infrastructure strategy, security, and operational reliability in one of the most technology-driven BPO environments of its time.
• vCustomer employed over 10,000 people with close to 5,000 operational seats across multiple cities in India and international centers. I led the modernization of the core infrastructure, driving technology rationalization across servers, networks, and end-user systems while optimizing performance and cost. The enterprise architecture was built around Microsoft technologies, including Windows Server, Exchange, SQL Server, and IIS, supporting a secure and resilient delivery framework.
• A key part of my role was establishing a strong security posture across all locations, including endpoint protection, data integrity, and operational continuity for 24×7 service delivery. This period helped strengthen my expertise in infrastructure architecture, cybersecurity governance, and designing scalable systems that support business growth and client trust.

Mar 1999 – Oct 2003 · 4 yrs 7 mos · New Jersey, USA · Hybrid

• My first assignment in the U.S. was through Compunnel Software, where I worked with multiple enterprise clients :
• At Merrill Lynch, I supported the Foreign Exchange trading floor as a System Administrator, ensuring uptime in a high-pressure environment where every second counted. I later managed their web presence and Microsoft-based content publishing systems using Site Server.
• At The New York Times, I served as a Technical Architect for the Siebel CRM implementation, helping design and deploy a multi-tier infrastructure to support the platform.
• With American Reinsurance (Munich Re), I worked as a Data Center Consultant, implementing NetIQ and managing their Veritas and NetBackup systems to strengthen operational efficiency.
• This experience provided valuable exposure to high-stakes enterprise systems, web technologies, and large-scale infrastructure design across diverse business environments and Industries.

May 1998 – Feb 1999 · 9 mos · New Delhi, Delhi, India · On-site

• Even though my time at NetAcross Communication was brief, it was a pivotal phase in shaping my technical career. This is where I transitioned fully into the Microsoft technology ecosystem, leveraging my MCSE skills across Windows Server, MS SQL, MS Exchange, and IIS platforms.
• In this dual role, I managed internal systems administration while also supporting the company’s pre-sales and client engagements for their first extranet-based product, “Unison.” Working in a startup environment exposed me to technology innovation, client interaction, and solution design, reinforcing my ability to bridge technical depth with business needs early in my career.

May 1992 – Apr 1998 · 5 yrs 11 mos · Greater Delhi Area · On-site

• I began my career at Hindustan Lever after completing my diploma in Advanced Computer and Information Management. Starting as a trainee in software development (COBOL), I soon transitioned into system administration on VAX/VMS systems, where I helped streamline operations and improve reliability.
• Recognized for my contributions in upgrading core systems, I was given expanded responsibilities to lead the implementation of a regional distribution system connecting distributors and C&F agents across North India for the Ice Cream business within the Foods Division.
• This experience provided an early foundation in enterprise technology, supply chain automation, and cross-functional collaboration, while also giving me first-hand exposure to several major corporate integrations — from Kwality Ice Cream to Brooke Bond Lipton, Hindustan Lever, and eventually Unilever.