Sridhar Panda

Operations Associate

Chennai, Tamil Nadu, India10 yrs 9 mos experience

Most Likely To SwitchHighly Stable

Key Highlights

Certified Salesforce Administrator with 4+ years of experience.
Expert in Salesforce implementation and process automation.
Strong background in user training and customer support.

Stackforce AI infers this person is a Salesforce Administrator with expertise in SaaS and CRM solutions.

Contact

Skills

Core Skills

Salesforce AdministrationBusiness Process AutomationSalesforce.com ImplementationUser TrainingTechnical Support

Other Skills

Analytical SkillsBusiness AnalysisCRM MigrationChange Request ManagementChange Set DeploymentChange setCommunity CloudCustom ObjectsCustomer Relationship Management (CRM)Customer ServiceData LoaderData ManipulationExcel FormulasLightningMaster Data

About

Overall 8+ years of overall experience in IT industry. Certified Salesforce Administrator with 4+ years of experience into Salesforce Administration, process automation. Highly adaptive to any kind of work environment. Having experience in Customer support and implementation.

Experience

Zf group

Salesforce Administrator

Jan 2022 – Present · 4 yrs 2 mos · Chennai, Tamil Nadu, India · Hybrid

Experienced Salesforce Certified Administrator with 4 years of experience in Sales cloud, Service Cloud and Community Cloud.
Responsible to day-to-day activities like
1.Ticket handling
2.Handling customer Queries
3.Implementing Validation Rules etc.
Creating Reports and Dashboards as and when required.
Implementing flows, process builder, workflows for business process automation.
Bulk uploading/updating data with the help of Salesforce Dataloader.
Deploying changes with Change set deployment.
Creation of custom fields, objects as per the changes required by users and keeping track of changes in Jira as part of Project management .
Responsible for testing new changes.
Always willing to learn new things.

Salesforce AdministrationSales CloudService CloudCommunity CloudProcess AutomationReports and Dashboards+3

Eucare pharmaceuticals private limited

Salesforce Business Analyst

Dec 2019 – Oct 2021 · 1 yr 10 mos · Tamil Nadu, India

Implemented Salesforce.com for 40 users and migrated them from other CRM to Salesforce.
Coordinating the changes required with marketing team and implementing the changes.
Resolving daily issues faced by the users.
Creating Reports and Dashboard to present to management team.
Training users to use Salesforce CRM and also training them to new modules implemented due to business requirement.

Salesforce.com ImplementationUser TrainingReports and DashboardsCRM Migration

Swaas systems

2 roles

Sr Technical Analyst

Promoted

Jul 2018 – Nov 2019 · 1 yr 4 mos · Chennai, Tamil Nadu, India

As a Sr. technical support analyst, was responsible for taking care of change requests by customers.
Handling large number of users(4900) and resolving their queries and issues.
Was Leading a team of 7 members and providing training to them on the changes after the build release.
Meeting customers for providing training on new releases.

Technical SupportChange Request ManagementUser Training