Suket Jain

Business Development Executive

Delhi, India7 yrs 7 mos experience

Most Likely To SwitchHighly Stable

Key Highlights

Expert in transforming data into actionable business insights.
Proficient in advanced analytics tools like Python and Tableau.
Strong background in client relations and customer success.

Stackforce AI infers this person is a Business Insights Manager with a strong focus on data analytics in a SaaS environment.

Contact

Skills

Core Skills

Data AnalysisBusiness InsightsBusiness Process ImprovementClient RelationsCustomer Support

Other Skills

AnacondaBias for ActionBusiness AnalysisConsultingCost-Benefit AnalysisCustomer SatisfactionCventData ModelingData VisualizationEmployee TrainingEvent ManagementExcelFraud DetectionGoogle Cloud Platform (GCP)Google Sheets

About

I am a dedicated Business Insights Manager with a passion for transforming data into actionable insights. Currently leading strategic initiatives, I specialize in: Analyzing Customer Data: Uncovering patterns and opportunities to enhance business processes. Data Collection and Preprocessing: Proficient in Excel and Python for meticulous data refinement. Problem Solving: Addressing business challenges with analytical methodologies. KPI Development: Contributing to the establishment of business metrics for process evaluation. CRM Implementation: Setting up tools and processes, coupled with client upskilling. 📚 Master's in Data Science: Concurrently pursuing advanced studies to bridge the gap between customer success and data analytics. 🌐 Vision for the Future: Committed to integrating customer success expertise with advanced analytics techniques. Excited about contributing to data-driven decision-making and driving business growth. Let's connect and explore synergies in data and business transformation!

Experience

Bolsterbiz

2 roles

Cx Data Operations & Business Insights Manager

Promoted

Jan 2023 – Present · 3 yrs 2 mos

Role and Responsibilities -
> Analyze the customer data and generate insights for business improvement.
> Work on specific business problems and implement solutions to automate them.
> Develop relevant KPIs and business metrics for process evaluation

JavaScriptAnacondaSeabornPythonMatplotlibTableau+6

Account Manager

Aug 2020 – Jan 2023 · 2 yrs 5 mos

Business Process ImprovementData VisualizationData AnalysisMicrosoft Power BIClient Relations

Cvent

Product Consultant

Oct 2019 – Jun 2020 · 8 mos · Gurugram, Haryana, India

Roles and Responsibilities:-
> Building client relations with the customers of Cvent and upskilling them on using the platform.
> Providing software support for Cvent's cloud-based events platform and helping them build event dashboards and planning from scratch.
> Keeping a track record and generating reports with user issues and process limitations for further review.

Business InsightsProblem SolvingClient Relations

Amazon

CS Associate

Jun 2018 – Oct 2019 · 1 yr 4 mos · Noida, Uttar Pradesh, India

Roles and Responsibilities:
> Building client relations with users from all over US, Canada and UK and assisting them with their shopping requirements.
>Extensive consulting and troubleshooting issues to ensure exceptional customer experience.

Business InsightsCustomer SupportProblem SolvingClient Relations