May 2025 – Present · 10 mos · Remote

• NetCom+ is an AI-native eLearning platform headquartered in New York City, USA, specializing in Microsoft technologies, AI CERTs™ certifications, and soon Soft Skills. Learners get unlimited, self-paced, mobile-ready access to multi-format content—video, audio, podcasts, ebooks —and an interactive AI tutor, with real-world scenarios and certification-aligned learning paths.
• Part of Sarder Inc., NetCom+ leverages global reach, deep expertise, and scalable technology to accelerate skills, advance careers, and help organizations lead in an AI-driven world—fulfilling the mission to educate and certify over one billion learners worldwide.

Jan 2024 – Present · 2 yrs 2 mos · Rohtak, Haryana, India

• Genesis- Ek Pahal is a Community-Based Organization (CBO) in Rohtak, Haryana, dedicated to advancing the well-being of the LGBTQIA+ community. Committed to inclusivity, we focus on education, healthcare, and societal protection. Our initiatives aim to foster a supportive environment by raising awareness about the LGBTQIA+ community's unique needs. Through educational programs, we empower individuals with knowledge and promote understanding. In collaboration with healthcare providers, we ensure accessible and inclusive health services. Our societal protection efforts encompass advocacy, legal support, and creating safe spaces. Together, we strive for a more informed, healthier, and accepting society, where every individual is embraced without prejudice

Sep 2023 – Present · 2 yrs 6 mos · Remote

• At Netcom, I look forward to:
• Delivering instructor-led trainings on Dynamics 365 CE Apps, Power Platform, Azure , AI
• Engaging with enterprise clients, including Fortune 500 companies
• Focusing on hands-on, real-world upskilling experiences for tech teams
• Growing within a structured and global learning ecosystem
• Collaborating with internal experts while honing my craft as a technical educator

Jun 2023 – Sep 2023 · 3 mos

Feb 2023 – Jun 2023 · 4 mos

May 2022 – Jun 2023 · 1 yr 1 mo

Jun 2021 – May 2022 · 11 mos

Jan 2018 – Jan 2020 · 2 yrs · Noida Area, India

• Connecting with Process heads/Stakeholders frequently to analyze process specific training requirement.
• Setting up reviews with processes to track the learning coverage and identify challenges faced (if any) for individual accounts.
• Conducting T3 (Train the Trainer) for newly hired/promoted trainer.
• Rolling out monthly training calendar and ensuring successful closure.
• Developing content for process/training improvement
• Conducting Behavioral Training (Emotional Intelligence, Time management, Team Building, Conflict Management, Facilitation workshops, Team Leader Development Program, Lean, and Six Sigma Etc.) for processes across Noida locations (A6, A7, H33,A20 and A8).
• Preparing consolidated training reports weekly (WBR) and monthly (MBR).
• Ensuring that behavior demonstrated by associate are meeting standard requirements set as per client.
• Driving closure of E-learnings on the floor, rolled out by corporate learning team.
• Facilitating workshop/ one day training for leadership, basis business requirement.
• Conducting employee engagement activities (RnR, Festive Celebrations, and Friday Fun etc.) on behalf of Corporate Training Team.

Oct 2015 – Dec 2017 · 2 yrs 2 mos · Gurgaon, India

• Training New hires batches during ramp up session and working toward making the transition smooth from Training to Production for new hires.
• To ensure successful closure of any training launched by client (Amazon) or E-learning rolled out by company.
• Working in collaboration with Quality to ensure TNI is implemented in the action plan rolled out for process’s performance improvement.
• Participating in Client Calibration activities and ensuring that whole process is synced in terms of Client policies and Process updates.
• Conducting Monthly knowledge test and Supervisor knowledge test for entire production floor.
• Conducting refresher for BQ and MQ employees to help them overcome the learning curve and improve performance.
• Conducting facilitation workshop for newly promoted trainers.
• Travelling to different business locations or other sites for conducting training.
• Track the progress of weekly, monthly, quarterly and annual objectives.
• Evaluate employee/team performance and identify training needs.
• To ensure all employees adhere to company’s policies and guidelines.
• Handling escalation from employees, client, and other stakeholders.
• Work in co-ordination with other domains like WFM, HR, Training, Quality, and Admin for business excellence.
• Achievements
• Successfully completed Certified Specialty Mentor Program from Amazon Development Centre Hyderabad.
• Successfully completed Certified Specialty Trainer Program from Amazon Development Centre Hyderabad.
• Transitioned Accelerated New Hire Module to home location from Amazon Development Centre Hyderabad.
• Actively participated in Content Revamp program initiated by client(Amazon Head office Seattle)
• Received Best Trainer Award for Sep 2016 and March 2017.
• Received appreciation from client for exception contribution towards Content Revamp Program.
• Successfully conducted training for Management Batch (including Training Manager, Quality Manager, New Trainers, Assistant Manager Operations)