Apr 2011 – May 2013 · 2 yrs 1 mo · West Region, India

• Responsibilities:
• Responsible for managing IT & Sales Training for West region
• Responsible for overall need analysis, course design and training delivery for Retail trade spanning entire west region
• Planning & executing training's for internal and channel partners sales managers
• Publishing the training calendar
• Maintaining records of training data and evaluating the feedbacks
• Extracting quarterly/yearly reports on training statistics
• Conducting certifications trainings on domain and technologies
• Delivering Fundamental of Project Management & MSP 2010 trainings for internal managers
• Manage marketing & sales promotion initiatives in-line with organizational requirements on need basis
• Played pivotal role in creating delivery modules for multiple ad-hoc training requirements like creating induction modules for ISD (In-store Demonstrator) and sales team
• Instrumental in preparing a common training plan/ blueprint/ SOPs for various training modules and forwarded it to all the trainers across the country and ensured adherence to same
• Served as a SME and single point of contact for all DELL trainers & ISD across the country in terms of FAQ support
• Achievements:
• Increase in NPS (Net Promoter Score) by 45%
• Growth in sales by 20% in 2011-12 and 35% in 2012-13
• Productivity of the Sales Force increased by more than 60% under my leadership
• Initiated and successfully managed / implemented National FAQ Campaign. Data now in-process of being incorporated into Dell India Website

Jul 2010 – Dec 2010 · 5 mos · Mumbai Area, India

• Responsibilities:
• Conducting product & technology training's.
• Active participation in planning training calendar & roll-out of training programs.
• Developing Course Contents, Hand-outs and Presentations.
• Assisting sales team with pre-sales activities.
• Achievements:
• Successfully conducted over 100 days of training for products and technologies for leading telecom manufacturer (SAMSUNG) in West Zone.

Apr 2007 – Jun 2010 · 3 yrs 2 mos · Mumbai Area, India

• Responsibilities:
• Conducting Product, Application and Technical trainings.
• Need Analysis, Client relationship management, Planning & roll-out of training programs.
• Train the Trainer for internal trainers.
• Developing Course Contents, Hand-outs and Presentations.
• Assisting sales team with pre sales activities.
• Achievements:
• Successfully conducted over 440 days of trainings for Products and technologies for leading telecom Manufacturer (NOKIA) in West Zone.
• Successfully conducted over 180 days of trainings on Microsoft Technologies like MS. Office, Adv. Excel, MS. Project, MS Visio & Oracle 9i.

Sep 2006 – Mar 2007 · 6 mos · Mumbai Area, India

• Responsibilities:
• Processes analysis for Big Bazaar & Food Bazaar businesses and recommending process improvements.
• Design and development of SOPs for newly designed processes.
• SOP trainings for front line and management staff for retail business.
• Design & development of support documentation and e-learning content.
• Achievements:
• Revised over 60 SOPs (Standard Operating Procedure) in 5 phases.

Aug 2003 – Aug 2006 · 3 yrs · Mumbai Area, India

• Responsibilities:
• Conducting Product, Application and Technical trainings.
• Developing Course Contents, Hand-outs and Presentations.
• Assisting with pre sales client meetings.
• Responsible for training delivery for over 28 corporate and government clients.

May 2001 – Mar 2003 · 1 yr 10 mos · Mumbai Area, India

• Responsibilities:
• Conducting software & hardware training.
• Troubleshooting & technical maintenance of the systems.