Pugazhenthiran Govindhan

Operations Associate

Bengaluru, Karnataka, India9 yrs 10 mos experience

Highly Stable

Key Highlights

Expert in data analytics driving business intelligence solutions.
Proven track record in optimizing e-commerce operations.
Strong background in enhancing customer experience through data insights.

Stackforce AI infers this person is a Data Analytics and E-Commerce Specialist with a focus on enhancing customer experiences.

Contact

Skills

Core Skills

Data AnalyticsBusiness Intelligence (bi)E-commerceBusiness AnalysisOperations Management

Other Skills

Adobe AnalyticsAnalytical SkillsAnalyticsBloomreachCampaignsCatalog ManagementCatalogsCategory ManagementContent ManagementCustomer ExperienceCustomer ServiceData VisualizationE-commerce SEOFiltersForecasting

About

Our team at Tech Mahindra leverages my expertise in data analytics to enhance business intelligence solutions, driving innovation and growth in the Retail Banking sector. Worked with Tableau Desktop, Microstrategy, SQL and Data modeling. At Tata Consultancy Services, I contributed to the successful execution of sale campaigns and the optimization of e-commerce operations. My role in monitoring and improving customer experience has honed my skills in data analytics, directly influencing business outcomes and customer satisfaction. Our work embodies a commitment to cutting-edge solutions and exceptional service delivery.

Experience

Tech mahindra

Business Intelligence Developer

May 2023 – Present · 2 yrs 10 mos · Bengaluru, Karnataka, India · Remote

Data AnalyticsBusiness Intelligence (BI)SQLTableauMicroStrategy Reporting

Tata consultancy services

2 roles

Data Analyst

Promoted

Dec 2019 – May 2023 · 3 yrs 5 mos · On-site

6+ years of experience in retail multi-channel environment as Data analyst, enabling business to grow ahead using analytical data and driving online business/sales strategies for large websites through initiatives that impact the customer experience.
Worked with both connections (Live and Extract)
Having work experience with all kind of filters and have created customs charts like Donut, butterfly, lolly pop and funnel.
Monitoring the overall functioning of e-commerce operation & promotional activities.

Data AnalyticsE-CommerceCustomer ExperienceSQLData Visualization

Ecommerce Specialist

May 2016 – Dec 2019 · 3 yrs 7 mos · On-site

Monitoring overall operations from onboarding products to delivering the same to end
customer
Playing an business analyst role and giving business solutions to the client
Managing overall business operations (E2E) such as order flow, warehouse performances, calendar closure, customer impact etc…
Preparing sale/campaign event plans with wider team for execution.

E-CommerceBusiness AnalysisOperations ManagementCustomer Service