Juhi Gupta

CEO

Bengaluru, Karnataka, India10 yrs 1 mo experience

Most Likely To SwitchHighly Stable

Key Highlights

Expert in claims management and operational efficiency.
Proven track record in team leadership and project management.
Strong background in data analytics and business intelligence.

Stackforce AI infers this person is a skilled professional in the Insurance and Healthcare sectors with a focus on operational efficiency and data analytics.

Contact

Skills

Core Skills

Claims ManagementTeam Management

Other Skills

Business Intelligence (BI)Cloud MigrationControl ChartsDAXDashboardsData AnalysisData AnalyticsDisability InsuranceHealth InsuranceHealthcareInsuranceLeadershipManagement Information Systems (MIS)Microsoft ExcelMicrosoft Power Apps

About

Accenture empowers teams under their leadership as a Team Lead, leveraging certifications in Microsoft Azure Fundamentals and Power Platform. Collaboration and coordination drive success in managing technical operations and meeting client expectations. Recent contributions include queue management optimization and SLA compliance through strategic mitigation planning. Graduated in Computer Applications from Delhi University, they bring expertise in Oracle databases, Power BI, and team management to deliver impactful solutions. Motivated by a commitment to excellence, they aim to enhance operational efficiency and client satisfaction through technology-driven strategies.

Experience

Accenture

2 roles

Team Lead

Promoted

Dec 2023 – Present · 2 yrs 3 mos

Senior Application Developer

Jun 2021 – Dec 2023 · 2 yrs 6 mos

Metlife

Insurance Analyst

May 2019 – Jun 2021 · 2 yrs 1 mo · Noida, Uttar Pradesh, India

Taking care of end-to-end process and preparing a claimant checklist for CS to take final call on Claims process/payment
Managing daily production queue and tracking of TAT Claims.
Ensuring to maintain quality threshold to meet client expectation.
Monthly meeting with Client to discuss the process performance.
Monthly Internal Process discussion with Internal Stake Holders
Working closely with team to reduce the customer escalation.
Having a hawk eye on daily queue management/inventory management
Ensuring that works get completed before dead line to meet process SLA
Preparing mitigation plan incase process SLA is missed due to any foresee challenge
Preparing weekly, bi-weekly & monthly performance deck for Client review
Handling Client calls for performance review, process update and issue escalation.
Handling team conflicts and trying to create employee centric environment
Review and Process confidential and extreme time sensitive information
Perform duties and special request as assigned by Team Leader and Manager.
Working on one Cycle time reduction project.