Areez Zabya

Business Analyst

Bengaluru, Karnataka, India6 yrs 4 mos experience

Most Likely To Switch

Key Highlights

5 years of experience in Business Analysis and Data Management.
Expert in automating workflows and improving data accuracy.
Proven track record in Agile project management.

Stackforce AI infers this person is a Business Analyst with expertise in Fintech and SaaS data management.

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Skills

Core Skills

Business AnalysisProject ManagementData Management

Other Skills

API integrationBeginner to Advance ExcelBusiness Data ManagementCreative Problem SolvingData AnalysisData MaintenanceDatabase Management System (DBMS)ETL data pipelinesGoogle CloudGoogle Data StudioGoogle FirebaseGoogle SheetsHoneywell Labor Management SoftwareKPI reportingLeadSquared

About

A B-Tech Computer Science Engineer working as a Senior Business Analyst with 5 years experience delivering end-to-end mobile and web application solutions across BFSI, Fintech, and CRM migration. Skilled in translating business needs into functional workflows, automation, and reports, while driving usability, compliance, and performance improvements through Agile project management collaboration.

Experience

Virtusa

Buisness Analyst

Jun 2024 – Present · 1 yr 10 mos · Hybrid

. Secure multi-login options (Face ID, fingerprint, MPIN) for faster, safer access.
Customer dashboard revamp showing policy status, maturity dates, and downloadable
statements.
New category for pre-insurance customers to track application form fill-up, KYC/CKYC
completion, payment confirmation, and policy enrollment.
Policy details view with coverage, benefits, fund value, and downloadable documents.
Resolved slow policy data loading by validating API responses and coordinating backend
optimization.
Fixed document download failures, ensuring compliance with data protection norms.
Implemented cheque reprocessing workflows for lost cheque cases or incorrect details, reducing
resolution time.
Used Google Firebase for crash analytics, performance monitoring, and user journey tracking.
Validated database changes to ensure accurate policy data display and transaction consistency.
Facilitated API to SSIS integration, enabling seamless backend data synchronization.
Coordinated with business, UX, and development teams for smooth releases.
Conducted feature demos for ICICI stakeholders.
Oversaw UAT execution and closure for enhancements and fixes.

Google FirebaseAPI integrationUAT executiondata protection complianceBusiness AnalysisProject Management

Cognizant

Subject Matter Expert-Data Management Business Analyst

Aug 2023 – May 2024 · 9 mos · Hyderabad, Telangana, India · On-site

. Google Cloud – Business Analyst (Salesforce Data Integrity & Process Automation)
Developed automated reports and dashboards for Finance and Data Ops to monitor duplicate
record trends, order correction timelines, and SLA adherence, enabling early identification of
potential billing errors.
Integrated process automation via Salesforce Flow to trigger alerts when duplicate records are
detected, automatically route cases to Data Ops, and log resolution status in real time.
Led UAT with cross-functional teams to validate the workflow, capture exceptions, and fine-tune automation logic before deployment.
Managed stakeholder communication by providing Finance with issue-resolution updates, sharing
weekly trend reports with Sales Ops, and delivering documentation & training materials for internal teams to ensure adoption.

SalesforceGoogle Cloudprocess automationUAT managementData ManagementBusiness Analysis

Google via artech information systems

Data Management Analyst

Nov 2022 – Jul 2023 · 8 mos · Bengaluru, Karnataka, India · On-site

Understanding existing business requirements and issues raised by business & Sales Representatives (FSRs & RSOs) in salesforce cloud data.
Managing Google Cloud's sales data by merging the duplicate accounts into the valid account, researching on hierarchy changes of the accounts and updating in the database to maintain the data accuracy.
Extracting the accounts from the Data Base using SQL, pulling data, data validation and data cleansing.
Develop a salesforce workflow to automate data entry, decreasing manual work Led manual data entry of staff by 100% by development of an automated process.
Creating Dashboards and reports on Salesforce to analyses and maintain the data accuracy also providing on time response and meeting the SLAs to provide the resolution of tickets raised.
Understanding T&Cs and guidelines provided on the workflow and helped in preparing Lucid flow charts in order to streamline the process flow

SQLdata validationdata cleansingSalesforce workflowData Management

Byju's

Senior Business Data Associate

Jul 2019 – Aug 2022 · 3 yrs 1 mo · Bengaluru, Karnataka, India · On-site

Senior Business Data Associate
. Mapped and redesigned EMI collections workflows with Business and Collections teams,
documenting gaps in LeadSquared, creating PRDs, and delivering future-state Salesforce processes through joint requirement workshops.
Redesigned MIS & ETL data pipelines with Finance and FinOps teams, streamlining EMI recovery
dashboards in Google Data Studio; automated KPI reporting, cutting manual prep time and
enabling real-time performance tracking.
Designed and embedded a QA framework in LeadSquared by creating compliance and
performance checklists, sampling agent calls. Collaborated with Collections and Training teams to
use QA insights for targeted coaching and improved recovery performance.
Optimized dispute, foreclosure, and NOC workflows with Business and Finance teams by embedding SLA timers, escalation triggers, and audit logs into CRM, reducing case resolution time.