Jul 2022 – Nov 2025 · 3 yrs 4 mos

• Partnered with stakeholders to gather, analyze, and document business requirements, converting them into user stories, BRDs, and FRDs, which reduced requirement gaps by 20%.
• Designed and optimized Sales Cloud, Service Cloud, and Experience Cloud processes, automating workflows that improved process efficiency by 30%.
• Configured Salesforce (custom fields, flows, validation rules, reports, dashboards, Data Loader), enabling business teams to save 15+ hours per week on manual tasks.
• Collaborated with Salesforce admins, developers, and architects to validate solution designs, ensuring 100% alignment with business objectives.
• Led UAT sessions, created test cases, and conducted end-user training, achieving 95%+ adoption within the first 3 months of rollout.
• Monitored Salesforce tri-annual releases and recommended new feature adoption, resulting in cost savings of $50K annually through optimized licensing and automation.

Oct 2020 – Jun 2022 · 1 yr 8 mos

• Adept at creating wireframes, prototyping, and developing user-friendly interfaces, while ensuring alignment with client goals and expectations.
• Strong background in Agile Methodology and Scrum practices, with hands-on experience managing projects in Jira and executing various phases of the software development life cycle (SDLC) including Waterfall methodology. Proficient in SQL and database management, with the ability to query data and provide actionable insights to drive decision-making.
• Possesses exceptional stakeholder management skills, having worked closely with cross-functional teams, clients, and senior management to deliver high-quality solutions. Demonstrated ability to lead training sessions and empower teams through knowledge sharing and guidance in using newly implemented systems and processes. Equipped with web development experience, enhancing understanding of technical feasibility and providing a holistic approach to project delivery in dynamic environments.

Oct 2018 – Apr 2019 · 6 mos · Noida, Uttar Pradesh, India · On-site

• Collaborate with hiring managers and stakeholders to understand the technical skills, experience, and qualifications required for IT positions. Translate these requirements into clear job descriptions and candidate profiles.
• Utilize various sourcing methods such as job boards, social media platforms, professional networks, and internal databases to identify potential candidates. Build a pipeline of qualified IT professionals for current and future job openings.
• Review resumes and applications, conduct initial phone screens, and assess candidates' technical skills, experience, and cultural fit. Coordinate and conduct technical interviews to evaluate candidates' suitability for specific roles. Build and maintain relationships with candidates throughout the hiring process. Provide information about job opportunities, company culture, and career advancement prospects to attract and retain top talent.

Nov 2016 – Oct 2018 · 1 yr 11 mos · Noida, Uttar Pradesh, India · On-site

• Responsible for conducting end-to-end recruitment process from sourcing to applicant closure.
• Identified highly technically skilled, job seekers by using direct and indirect sourcing methods and matching them to ideal positions.Maintain accurate and up-to-date candidate records in applicant tracking systems (ATS) and ensure compliance with relevant labor laws and regulations.
• Gather feedback from hiring managers and candidates to improve the recruitment process. Continuously refine sourcing strategies, interview techniques, and candidate evaluation methods. Attend industry events, job fairs, and networking sessions to establish connections with IT professionals and expand the candidate pool. Sourcing and recruiting candidates on various skills. Worked on full-time positions for the implement partner. Identifying the right candidate according to the requirements, speaking to the candidate and negotiating the rates, formatted the resume and submitted the same to the client. Respond the requirement such as IT domain / non-IT domain / Pharma etc.

Feb 2014 – Oct 2016 · 2 yrs 8 mos · Noida, Uttar Pradesh, India · On-site

• Having experience of handling full life cycle in US based IT Recruitment process which includes analyzing requirements, sourcing, screening, cold calling, interviewing, negotiating compensation, reference check, performance. Back-end recruitment and Database Management etc. To serve the good candidate on basic requirement, after screening them. Successfully recruited and placed IT professionals to client in various Domains and skills in contract and contract to hire positions. Manage multiple candidate pipelines and job requisitions simultaneously while ensuring a high level of professionalism and attention to detail. Collaborate with HR and hiring teams to ensure a smooth onboarding process for selected candidates. Utilizes resume database for sourcing and tracking of all candidates.