Oct 2022 – Feb 2024 · 1 yr 4 mos · Pune, Maharashtra, India

• Responsible for handling complete recruitment life cycle for Direct Clients in the US.
• Conduct in-depth phone interviews to qualify candidates, negotiate salaries or rates.
• Handling end to end recruiting operation by evaluating candidate’s skillset, knowledge and then offering them specific job roles accordingly.
• Work with candidates throughout the recruiting process from candidate submission, scheduling interviews, compensation negotiation, offers, and onboarding.
• Interact with US-based clients to develop recruiting strategies and build long-term relationships.
• Build a pipeline of candidates who can be considered for future job orders and generate referrals.

Mar 2021 – Oct 2022 · 1 yr 7 mos · Pune, Maharashtra, India · Hybrid

• Held responsibility for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the operations - Core Team. Additionally, served as the liaison between operations staff, relationship managers, project managers, custodians and clients. The overall objective of this role is to provide day-to-day operations support in alignment with Citi operations support infrastructure and processes.
• Major Responsibilities:
• Resolve customer inquiries and supervise escalated issues, providing efficient and effective customer service to Citi’s clients
• Communicate daily with management on productivity, quality, availability, Management Information System (MIS) indicators, as well as providing written and oral communications to supported business areas for approval of correct financial entries and resolution of incorrect entries
• Facilitate training based on needs of staff within the department and assist with answering staff questions within Disputes, as needed
• Support expansive and diverse array of products and services
• Assist with ongoing Lean and process improvement projects
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Apr 2020 – Mar 2021 · 11 mos · Pune, Maharashtra, India