Jan 2023 – Present · 3 yrs 2 mos

• o Responsible for supporting the GEP implementation team and the customer with the design and deployment of the SMART by GEP solution (Sourcing, Contract Management, Supplier Management, Projects and Savings Tracker and Procure to Pay)
• o In charge for all aspects of a deployment including (but not limited to): process configuration, feature/functionality demos, user interface configuration, user and supplier setup
• o As a functional expert, understand customer needs from the solution and accurately document these for coordinating the build, testing and deployment of SMART and associated business processes.
• o Conducting workshops for different sites to gather the business requirement
• o Construction and maintenance of Business and Technical requirement documents
• o Comprehend business problems and presenting the needed solution to the customer
• o Co-owns the responsibility of customer satisfaction along with the project manager, during the various phases of implementation process
• o Responsible for driving the UATs and SITs
• o Creation and tracking of project plans, action logs and driving the project to its completion
• o Liaison between the customer and various groups within GEP such as Technical Support, Sales, Engineering, and Product Management
• o Analysing the enhancement request and build solutions for the customers; gain industry knowledge by leveraging the appropriate resources
• o Collaborate with manager and teammates to anticipate and respond to issues that could impact solution deployment (e.g., change in scope)
• o Assist the client during the cut over and hypercare phase for the system adaptability
• o Provide support for Change Management Activities

Jul 2021 – Dec 2022 · 1 yr 5 mos

• o Handling multiple software implementation projects as the Project in charge - right from Initiation and Planning to Execution, Monitoring and Closure of projects
• o Conducting functional trainings/ demonstrations on different software applications to internal team members and clients across India
• o Creating Project Plans and Training Plans
• o Tracking and closure of UAT observations made by client to ensure smooth transition to Production. Reporting of issues raised by clients internally and ensure that the resolutions are provided to the client on time by regularly following up with the internal teams.
• o Getting a proper understanding of the client end requirement and assist in mapping product features to client end requirements to ensure suitable usage of the system
• o Analyze client customization requests and provide a detailed understanding of the customizations to the internal teams for development
• o Coordinate with the involved internal and external Project stakeholders to ensure minimal detour from project deadlines
• o Perform duties as a Product Owner and Functional Expert for clients
• o Addressing queries/ concerns/ clarifications raised by clients
• o Regular Project status updates to all stakeholders of the projects
• o Performing a final flow test of the application before a new release with issue resolutions or customizations are delivered to the client
• o Liaison with finance team on payment schedule and invoicing and with legal team on agreement execution

Jan 2021 – Jun 2021 · 5 mos