Umesh Tamboli

DevOps Engineer

Pune, Maharashtra, India11 yrs 9 mos experience

Highly Stable

Key Highlights

Over 6 years of IT Service Management experience.
Expertise in ITIL processes and ServiceNow.
Strong customer handling and technical support skills.

Stackforce AI infers this person is a skilled IT Service Management professional with a focus on cloud solutions and customer support.

Contact

Skills

Core Skills

Help Desk SupportCloud Development

Other Skills

BMC RemedyITIL ProcessJIRAKnowledge ManagementMicrosoft AccessSAP-ABAPSQLService DeskService-now.comSharePointTechnical Support

About

- An ambitious and optimistic Engineer with over 6 years of hands on experience in the IT industry involved in providing ITIL and IT Service Management Solutions in IT Infrastructure with expertise in the ITSM suite (Service-Now). - Working experience on different modules of ServiceNow. - Good knowledge and understanding of ITIL process. - Currently working as a Technical associate in UBS - Good customer handling skills - Devclound machines and Azure Indepth knowledge

Experience

Birlasoft

Senior cloud engineer

Jul 2025 – Present · 8 mos · Hybrid

Ubs

Authorized officer

Mar 2020 – Apr 2025 · 5 yrs 1 mo · pune

SharePointHelp Desk SupportMicrosoft AccessService DeskCloud Development

Convergys

Technical Specialist

Jun 2017 – Feb 2020 · 2 yrs 8 mos · Pune, Maharashtra, India

Sears holdings corporation

Technical Associate

Aug 2016 – Mar 2017 · 7 mos · Pune/Pimpri-Chinchwad Area

Currently working as Technical Associate in Sears Holdings
I work for #ITHELP Pebble team.
I monitor posts on Pebble (Internal social network of Sears like Facebook) by frustrated user and provide them appropriate solution or guide to respective support team.
I monitor incidents created by service desk level 1 and check for any discrepancy.
I work on major incidents handling with customer and various teams.
Create roster.
Create various management reports(weekly and monthly) in excel and PowerPoint.
I work as Knowledge Management L2 team (taking all the responsibilities like Knowledge Article creation, validation, feedback, Adhoc request, application request and so on).
I work in ServiceNow for Knowledge management and testing new updates.

Amdocs

Application Consultant

Jan 2015 – Aug 2016 · 1 yr 7 mos · Pune/Pimpri-Chinchwad Area

Worked as Service Desk Analyst in Amdocs India (January 2015 – August 2016)
I am working for Yellowpages client.
I handle level 1 support as password reset, IE troubleshooting, Software installation, outlook, Salesforce, ADSELL,CSS and so on.
I am also a share point admin for Yellowpages currently.
Also have completed Share point 2013 training.

Mphasis

Technical support engineer

Dec 2013 – Jan 2015 · 1 yr 1 mo · Pune/Pimpri-Chinchwad Area

Worked for American Express process in RDM team.
I worked as level 2 team and support users for outlook, MS office,software installation and VPN issues.
For ticketing I used Service now tool and for remote access Bomgar tool
Previously was working for Cargill process for Mphasis.
It was voice support process for American users.
I used Remedy tool for Incident management.
I did troubleshoot for password reset and support applications like AS400, Outlook, office, VPN tool and also Active Directory.
Assigned tickets to team and handled outages.
It’s a 24*7 process so we work in rotational shift.