Jul 2021 – Jun 2022 · 11 mos

Jan 2020 – Jul 2021 · 1 yr 6 mos

Feb 2018 – Jan 2020 · 1 yr 11 mos

Jul 2016 – Feb 2018 · 1 yr 7 mos · Pune Area, India

•  Release Manager Responsibilities:
•  Ensures that the capabilities expected by the stakeholders are achieved as expected for all new or changed services.
•  Manage pre-production, and production releases for Mylan client, specifically for SAP Changes.
•  Managed integration of several small Projects and Applications for smoother Transition in production systems.
•  Give application team leads a thorough view of deadlines that need to be met in order to have a successful release.
•  Reach out to the performing teams for release approvals.
•  Coordinate with Change Team for critical releases/changes to discuss in CAB.
•  Manage risks and resolves issues that affect release scope, schedule and quality
•  Communicate all key project plans, commitments, and changes including requirements, QA plans, schedule, and scope changes
•  Manage relationships and coordinate work between different teams at different locations
•  Produce Deployment, Run Books and Implementation Plans
•  Communicate release details and schedules to the Business as required
•  Work with release engineers to understand impacts of branches and code merges
•  Participate in CAB meetings to discuss release scope and/or roadblocks
•  Maintains a release repository and manages key information such as build and release procedures, dependencies, and notification lists
•  Continually work towards making improvements in the release process
•  Lead and co-ordinate the Go-Live activities including the execution of the deployment Plans and checklists.

Jul 2016 – Feb 2018 · 1 yr 7 mos · Pune Area, India

Jul 2013 – Jul 2016 · 3 yrs · Pune Area, India

•  Approving change orders adhering the change policies.
•  Approving and handling of infrastructure changes and application changes.
•  Chairs pre-cab and cab meeting, with all ADP stakeholders, requestors and technical teams.
•  Identify, analyze and prepare risk mitigation tactics.
•  Identify and manage anticipated resistance.
•  Consult and coach project teams.
•  Keeps the track of all changes (emergency, normal or no impact) implemented throughout the month and prepare the monthly, quarterly and yearly deck accordingly.
•  Co-ordinate and carry out the quarterly maintenance for all applications and infra changes.
•  Single point of Contacts of Clients for Product Issues and Query Resolution.
•  Approving Changes and driving the CAB meetings.

Jun 2012 – Jul 2013 · 1 yr 1 mo · Cyber City, Magarpatta, Pune

•  Managing incident management in the project.
•  Raising the CIRT as when outage is notified.
•  Review, monitor and communicate the progress of all changes.
•  Identify, analyze and prepare risk mitigation tactics.
•  Identify and manage anticipated resistance.
•  Consult and coach project teams.
•  Coordinating and managing the various technical teams to resolve the severity 1 outage or to get the workaround.
•  Documenting the known errors in the know error database for the future reference, involving into Problem Management.
•  Root cause analysis of the incident and rectifying them.
•  Acting as a primary contact among the service owners, Product Owners and various technical teams along with MRT (Management Response Teams).
•  Validating the escalation metrics as per the end user agreement.
•  Sending out the communications about the outages and their regular updates.