Jan 2011 – Apr 2016 · 5 yrs 3 mos

• Defines, implements and manages ITO strategy in the Middle East sub-region along with the successful delivery of ITO client commitments
• Owns achievement of business plan in the sub-region, including financial and service goals
• Support sales pursuits in sub-Region including major contracts negotiations
• Establishes and maintains key client relationships for assigned clients
• Responsible for the ITO delivery in the ME region
• Develops and executes resourcing strategy
• Conducts financial planning, cost management and forecasting

Apr 2008 – Dec 2011 · 3 yrs 8 mos

• Responsible for IT Outsourcing contract delivery for a major account. This includes IT Operations and BPM, Finance services, PMO, Security governance, HR and Admin services, Budget and P&L

Jan 2008 – Jan 2015 · 7 yrs

• 1- Account Executive
• Responsible for the full P&L for the account: Strategic and Operational planning, client relationship, sales, Account Business Plan performance, customer satisfaction, and service excellence across all HP business units
• Responsible for the delivery of the end-to-end services
• Responsible for the revenue, sales, and growth of the account
• Manages all aspects of the customer relationship and interfaces at the CXO level
• 2- Account Delivery Executive
• Single point of delivery accountability for the end-to-end delivery of the contracted services
• Scope includes the management of the core Business Processes, L1/L2 support (Application and Infrastructure services), corporate security and the service supporting functions (E.g. PMO, Finance services, ITSM)
• Adhere to SLA, ITIL and ISO standards and SAMA regulations
• Execute the client touch point strategy and promote customer satisfaction
• Deliver innovative and excellent services at the lowest possible cost and improve productivity
• Manage to the Account Financial Plan
• Identify and support growth initiatives
• Responsible for talent acquisition, development and management

Jan 2007 – Jan 2008 · 1 yr

• Lead the SADAD infrastructure team responsible for the architecture, projects implementation and ongoing 24x7 operations
• Deliver the contracted SLAs and KPIs
• Provide advisory services to the client and support the development and implementation of the SADAD IT strategy in line with business objectives
• Implement the ITIL framework and the ISO9001 and 27001 standards
• Manage the third-party providers including scope and SLAs definition, commercial negotiations and performance monitoring

Jan 2006 – Jan 2007 · 1 yr · Riyadh, Saudi Arabia

• Infrastructure Manager for the Ministry of Interior - e-Government Portal Project
• Lead a team of infrastructure experts covering servers, storage, windows systems, network and security, back-office applications and data centers
• Design, install, configure and manage the project’s infrastructure systems
• Manage all the infrastructure-related projects
• Define third-party requirements and manage their services and contracts

Jan 2001 – Jan 2006 · 5 yrs

• Worldwide assignments such as in Germany, Spain, USA and Italy
• Project and Technical Leadership
• Network security assessment and penetration testing
• Development and implementation of network security architectures
• Design and implementation of 3G networks (IP networks, network support services and end-user services)
• Development and implementation of security concepts, guidelines and policies for 3G networks
• Assessment of security management programs
• Pre-Sales support

Jan 2000 – Jan 2001 · 1 yr

• Worldwide project assignments (Germany, Ireland, Malaysia, Saudi Arabia)
• Technical leadership for GPRS customer pilot projects
• Execution of customer acceptance projects for mobile network technologies (GSM/GPRS) for local and international customers
• Projects sign-off responsibility
• Installation, configuration, deployment & technical support of GSM/GPRS backbone systems
• On-site training, workshops and customer demonstrations

Jan 1996 – Jan 2000 · 4 yrs · Munich Area, Germany

• ICN Rapid Prototyping - Network Administrator
• Corporate Technology – HW Developer
• Private Networks – SW Developer