Bilel Guedhami

CEO

United Arab Emirates30 yrs 1 mo experience
Most Likely To SwitchHighly Stable

Key Highlights

  • Proven track record in achieving high delivery excellence.
  • Expertise in managing multi-national corporate environments.
  • Strong focus on customer relationships and solution-driven approaches.
Stackforce AI infers this person is a seasoned leader in IT Outsourcing and Financial Services with a strong focus on operational excellence.

Contact

Skills

Other Skills

Account ManagementBusiness IntelligenceBusiness Process DesignDisaster RecoveryFinancial ServicesHuman ResourcesIT ManagementIT OperationsIT OutsourcingIT Service ManagementIT StrategyITILInfrastructureIntegrationLeadership

About

Bilel owns a strong professional experience with several management, executive leadership and regional roles with deep focus on outsourcing services in different industries including financial, education and telecom services. His customer-focus, solution-driven approach coupled with his ability to develop long-term trust relationships with clients allowed him to repeatedly succeed in achieving high delivery excellence objectives and exceed his targets. Bilel’s main areas of demonstrated expertise and proficiency are Account and P&L Management, regional delivery, Service Management and Operations, Team Leadership, Consultancy and Solution Selling, Financial and Operations Management, and Relationship Management. Throughout his career, Bilel has been operating in multi-national and highly diverse corporate environments in Europe and the Middle East region. Bilel is passionate about science, technology and innovation and enjoys working with people.

Experience

Capgemini

2 roles

CEO - Middle East

Promoted

Jul 2018Present · 7 yrs 8 mos

Vice President - Financial Services Middle East

May 2016Jun 2018 · 2 yrs 1 mo

Hewlett packard enterprise

4 roles

ITO Lead - Middle East

Promoted

Jan 2011Apr 2016 · 5 yrs 3 mos

  • Defines, implements and manages ITO strategy in the Middle East sub-region along with the successful delivery of ITO client commitments
  • Owns achievement of business plan in the sub-region, including financial and service goals
  • Support sales pursuits in sub-Region including major contracts negotiations
  • Establishes and maintains key client relationships for assigned clients
  • Responsible for the ITO delivery in the ME region
  • Develops and executes resourcing strategy
  • Conducts financial planning, cost management and forecasting

Account Delivery Executive

Apr 2008Dec 2011 · 3 yrs 8 mos

  • Responsible for IT Outsourcing contract delivery for a major account. This includes IT Operations and BPM, Finance services, PMO, Security governance, HR and Admin services, Budget and P&L

Account Delivery Executive/Account Executive – Saudi Arabian Monetary Agency, SADAD

Promoted

Jan 2008Jan 2015 · 7 yrs

  • 1- Account Executive
  • Responsible for the full P&L for the account: Strategic and Operational planning, client relationship, sales, Account Business Plan performance, customer satisfaction, and service excellence across all HP business units
  • Responsible for the delivery of the end-to-end services
  • Responsible for the revenue, sales, and growth of the account
  • Manages all aspects of the customer relationship and interfaces at the CXO level
  • 2- Account Delivery Executive
  • Single point of delivery accountability for the end-to-end delivery of the contracted services
  • Scope includes the management of the core Business Processes, L1/L2 support (Application and Infrastructure services), corporate security and the service supporting functions (E.g. PMO, Finance services, ITSM)
  • Adhere to SLA, ITIL and ISO standards and SAMA regulations
  • Execute the client touch point strategy and promote customer satisfaction
  • Deliver innovative and excellent services at the lowest possible cost and improve productivity
  • Manage to the Account Financial Plan
  • Identify and support growth initiatives
  • Responsible for talent acquisition, development and management

Infrastructure Manager – Saudi Arabian Monetary Agency, SADAD

Jan 2007Jan 2008 · 1 yr

  • Lead the SADAD infrastructure team responsible for the architecture, projects implementation and ongoing 24x7 operations
  • Deliver the contracted SLAs and KPIs
  • Provide advisory services to the client and support the development and implementation of the SADAD IT strategy in line with business objectives
  • Implement the ITIL framework and the ISO9001 and 27001 standards
  • Manage the third-party providers including scope and SLAs definition, commercial negotiations and performance monitoring

Atos-origin me - ksa

Infrastucture Manager

Jan 2006Jan 2007 · 1 yr · Riyadh, Saudi Arabia

  • Infrastructure Manager for the Ministry of Interior - e-Government Portal Project
  • Lead a team of infrastructure experts covering servers, storage, windows systems, network and security, back-office applications and data centers
  • Design, install, configure and manage the project’s infrastructure systems
  • Manage all the infrastructure-related projects
  • Define third-party requirements and manage their services and contracts

Lucent technologies - germany

2 roles

Senior Networking & Security Consultant

Promoted

Jan 2001Jan 2006 · 5 yrs

  • Worldwide assignments such as in Germany, Spain, USA and Italy
  • Project and Technical Leadership
  • Network security assessment and penetration testing
  • Development and implementation of network security architectures
  • Design and implementation of 3G networks (IP networks, network support services and end-user services)
  • Development and implementation of security concepts, guidelines and policies for 3G networks
  • Assessment of security management programs
  • Pre-Sales support

Mobile Networks - Technical Support Engineer

Jan 2000Jan 2001 · 1 yr

  • Worldwide project assignments (Germany, Ireland, Malaysia, Saudi Arabia)
  • Technical leadership for GPRS customer pilot projects
  • Execution of customer acceptance projects for mobile network technologies (GSM/GPRS) for local and international customers
  • Projects sign-off responsibility
  • Installation, configuration, deployment & technical support of GSM/GPRS backbone systems
  • On-site training, workshops and customer demonstrations

Siemens

Serveral professional Assignments and Master Thesis

Jan 1996Jan 2000 · 4 yrs · Munich Area, Germany

  • ICN Rapid Prototyping - Network Administrator
  • Corporate Technology – HW Developer
  • Private Networks – SW Developer

Education

Technical University of Munich

MSc — Information Technology

Jan 1995Jan 2000

Leibniz Universität Hannover

Intermediate Diploma (Vordiplom) — Electrical & Electronic Engineering

Jan 1993Jan 1995

Stackforce found 100+ more professionals with Account Management & Business Intelligence

Explore similar profiles based on matching skills and experience