Troy Atwood

Operations Associate

Seattle, Washington, United States18 yrs 8 mos experience
Most Likely To SwitchAI Enabled

Key Highlights

  • Architected large-scale transformation programs for revenue operations.
  • Built the first centralized renewals forecasting dashboard.
  • Specialized in data-driven systems for operational excellence.
Stackforce AI infers this person is a SaaS operations expert with a focus on revenue optimization and data management.

Contact

Skills

Core Skills

Strategic PlanningOperational StrategyData MigrationRevenue OperationsData QualityBusiness AnalysisSales OperationsSales ForecastingCustomer ExperienceOrder ManagementProject ManagementAccount CoordinationTeam ManagementCustomer ServiceTeachingProgram Management

Other Skills

Strategic LeadershipChange ManagementCross-functional Problem SolvingBusiness Intelligence ReportingForecastingAI for Business AnalysisBusiness Process ImprovementAcquisition IntegrationCross-functional Team LeadershipSystems MigrationData AnalysisBusiness Intelligence (BI)Process OptimizationStakeholder ManagementSales Pipeline Management

About

I help companies build reliable revenue operations through strategic process design and data-driven systems. As a Senior Strategy & Operations Manager, I specialize in transforming complex business challenges into scalable operational frameworks. I excel at translating ambiguous requirements into clear, measurable solutions that drive revenue predictability. What I've accomplished: -Architected large-scale transformation programs that reshaped revenue operations and forecasting accuracy -Built the company's first centralized renewals forecasting dashboard — turning blind spots into clear visibility My expertise: I specialize in the intersection of strategy, operations, and technology. Whether managing $1B+ in renewals data, leading teams through complex system integrations, or designing processes for scaling organizations — I focus on building sustainable operational excellence. Let's connect if you're solving similar challenges or building something interesting in the revenue operations space.

Experience

18 yrs 8 mos
Total Experience
3 yrs 8 mos
Average Tenure
4 yrs 3 mos
Current Experience

Confluent

2 roles

Sr. Customer Success Strategy and Operations Manager

Promoted

Mar 2024Present · 2 yrs 2 mos · United States · Remote

Strategic PlanningStrategic LeadershipOperational StrategyChange ManagementProgram ManagementProject Management+4

Customer Success and Renewals Operations Manager

Feb 2022Mar 2024 · 2 yrs 1 mo · United States · Remote

Strategic PlanningProgram ManagementProject ManagementOperational Strategy

Tableau

4 roles

Sr. Revenue Operations Business Analyst

Feb 2020Feb 2022 · 2 yrs · Greater Seattle Area

  • Led the migration of Tableau’s $2.6 billion of historical data into Salesforce's end-to-end transactional system.
  • Developed a system to define, intake, track, and resolve over 200 unique Data Quality Issues (DQI) which impacted over 70% of the data to migrate from Tableau into Salesforce.
  • Developed a method to report the progress, impact, and risk of DQIs to executive leadership.
Business Process ImprovementAcquisition IntegrationProject ManagementRevenue OperationsData QualityData Migration+3

Customer Solutions Program Manager

Sep 2019Feb 2020 · 5 mos · Greater Seattle Area

  • Responsible for the programmatic optimization of the Tableau renewals business and for $1B of renewals sales data and contract integrity
  • Led a project that doubled the effectiveness of the RMC from FY21 to FY22.
  • Was awarded the Tableau “We Work as a Team Collaboration Award”
Project ManagementProgram ManagementChange ManagementSales OperationsData AnalysisBusiness Intelligence (BI)+2

Renewals Manager

Promoted

Dec 2017Sep 2019 · 1 yr 9 mos · Greater Seattle Area

  • Built custom forecasting reports using Tableau product beyond standard renewal manager practices, delivering enhanced data visualization and predictive insights that established new analytical standards for the renewals organization.
  • Trained peers in forecasting and pipeline management, building organizational capability and standardizing best practices to improve team-wide forecasting accuracy and pipeline visibility.
Revenue OperationsStakeholder ManagementBusiness Process ImprovementSales Pipeline ManagementCross-functional CollaborationsTableau+5

Order Management Representative

Aug 2015Dec 2017 · 2 yrs 4 mos · Greater Seattle Area

  • -Redesigned Tableau Online site migration process to improve the customer experience, which led to the creation of a new role within Product Development.
TableauOrder ManagementSales Support ToolsSales SupportCustomer ExperienceCustomer Service Operations+4

Point to point transportation

Operation Specialist

Mar 2015Jul 2015 · 4 mos · Greater Seattle Area · On-site

  • Led the creation of, processing for, and fulfilling of transportation orders for companies such as Microsoft and Sony.
  • Coordinated with account managers to ensure projects were logistically sound and optimally efficient.
Project CoordinationProject ManagementCustomer ExperienceAccount CoordinationAccount Management

Fred meyer

Customer Service Assistant Manager

Aug 2011Mar 2015 · 3 yrs 7 mos · Bellevue, Washington, United States · On-site

  • Responsible for hiring, training, coaching, and managing a team of 50 to 80 cashiers, self check out attendants, and customer service desk attendants.
  • Received multiple promotions over 3 years of superior performance by being results driven and consistently meeting daily deliverables.
  • Recognized for identifying and developing talent that result in associate promotions and building bench strength to fill positions as they become open.
Team ManagementEmployee TrainingCoachingCustomer ServiceCustomer Service Management

Ymca

Lead Teacher

Aug 2007Aug 2011 · 4 yrs · Bellingham, Washington, United States · On-site

  • Responsible for after school programs at Elementary Schools and Summer Day Camps including developing the curriculum and ensuring maximum enrollment for boys and girls between 5-12 years old.
  • Key Achievements:
  • Grew enrollment through community outreach and developing reputation for strong after school programs.
  • Earned and maintained First Aid and Life Guard Certifications
  • Received own classroom at age 18 after demonstrating ability to manage large groups and to maintain order so children could benefit from the activities
Program ManagementTeachingCommunity Outreach

Education

University of Washington

Certificate in Program Management — Project Management

Jan 2018Jan 2019

Bellevue College

General Studies

Whatcom Community College

General Studies

Stackforce found 100+ more professionals with Strategic Planning & Operational Strategy

Explore similar profiles based on matching skills and experience