Aug 2019 – Jul 2020 · 11 mos · Bangalore

• Led a high-performing team of solution architects focused on AWS Cloud adoption for Digital Native customers.
• Successfully grew the business from $275M to $500M while scaling the team to 35 architects.
• Fostered strong relationships with customers to align their technology strategies with AWS capabilities.

Jan 2017 – Jul 2020 · 3 yrs 6 mos · Bangalore

• Engaged with developers and enterprise customers (over 100 events in 2 years) to communicate the value of cloud technology and grow cloud adoption in India region.
• Established a feedback loop from developers to AWS product and engineering teams for continuous improvement.

Jul 2015 – Aug 2016 · 1 yr 1 mo · Bengaluru Area, India · On-site

• Led a talented team of engineers to innovate and enhance payment solutions at Ezetap Mobile Solutions.
• Scaled the platform to successfully process over $1B in Gross Transaction Value (GTV).
• Fostered a collaborative environment that encouraged creative problem-solving and technical excellence.

Jan 2012 – Jun 2015 · 3 yrs 5 mos · Mumbai Area, India

• Spearheaded strategic investments to modernize technology capabilities at Tata Motors, enhancing operational efficiency.
• Built and delivered a Connected Vehicle platform in under 6 months by scaling an internal team of engineers
• Developed a robust team focused on machine learning and advanced data analytics, generating over 600K reports monthly for 50K users.

Jun 2010 – Jan 2012 · 1 yr 7 mos · Chennai Area, India

• Managed P&L and delivery of Advanced Customer Services for critical Oracle application customers.
• Ensured customer satisfaction through value-driven paid services, enhancing the overall customer experience.
• Focused on generating value from existing deployments by refactoring and engineering solutions to meet evolving customer expectations.

Jul 2006 – Jun 2010 · 3 yrs 11 mos

• Responsible for developing offerings and solutions in CRM and Digital Channel Consulting. Support the Pre-Sales/Solutioning team with creative approaches to solutions. Engage in key deals from RFP to implementation to ensure that what is promised is delivered. Drive capability development through hiring, training, partner engagement to ensure competitive advantage of IBM as a strong CRM delivery organization.
• Deploy and drive within plan the delivery of Deutshe Telekom, Vodafone UK, MTN, Belagacom, KPN, Orascom Group, Pfizer, BSkyB etc.
• Evolved detailed new practice areas for Chordiant, PEGA, SFDC. Integrated the capabilities of IBM Interactive solutions into CRM practices to drive unique solutions in digital marketing and digital sales.
• Evangelized the Digital channel offerings (now Smarter commerce) of IBM both internally and externally.

Apr 1999 – Jun 2006 · 7 yrs 2 mos

• Consultant, Subject matter expert, architect on some of the largest Siebel CRM implementations in the world. Deep experience in leading Siebel implementations @ DirecTV , HP, Rational, American Express, Tata Motors, Tatasky etc.
• Formulated the process and structural methodology for global delivery of Siebel solutions. This resulted in a joint venture between Siebel Systems and IBM to assist in bringing cost of ownership of Siebel solutions of customers. Re-located to India to incubate this centre and establish best practices of global delivery for Siebel solutions.

Jul 1997 – Mar 1999 · 1 yr 8 mos

• Team Leader and Developer for some fairly complex solutions involving call logging for toll free directory assistance, Visual Basic based code generator for UML design objects as part of a CASE tool.

Jan 1995 – Jan 1997 · 2 yrs

• Developed a complex Student Admission and Course Material dispatch system for one of the largest private education vendors in India. Over 200K admissions a year and over 1 million dispatches.