Jan 2021 – Aug 2022 · 1 yr 7 mos

• Resource Staffing Professional (Additional Responsibility), Assisting in new and professional hire practitioners in finding opportunities for project assignments for a defined period of time after on-boarding. Supports bench reduction activities for all affected practitioners and updating/maintaining practitioner profile and other data supporting deployment. Uses Professional Marketplace (PMP) and business line (Mainline, CICs and Sub-Cos) knowledge to find opportunities for resources and negotiates with project to lock in assignments.

Aug 2017 – Aug 2022 · 5 yrs

• Managing contracts for Shell NL, responsible for Contract Management, Budgeting, Forecasting, Pricing, Billings (preparing and processing), Contracts Extension, Supporting the Project Manager (PM) , Project Executive (PE) and Opportunity Owner (OO) with overseeing and coordinating projects, contributing to project planning, preparing and maintaining documentation, reviewing contracts and financials, monitoring project activities, change order requests including change order cost estimation and impact and evaluating the overall project, Maintaining Contract Financial trackers, measuring performance against plan to optimize profit contribution, managing both internal and external stakeholders, managing risks to the contract's business objectives.

Aug 2016 – Aug 2017 · 1 yr

• Managing the Billing and the Cash App team for Shell Denmark, Retailer Billing Process.
• Analyze and report performance metrics for all Team members; daily, weekly, monthly, quarterly and year end numbers • Handling escalations of the team, providing advice and guidance to the team including weekly analysis • Preparing management reviews
• Responsible for monthly forecast, consolidation, reporting and presentations • Daily and month end reporting and account reconciliations • Preparing management reviews

Oct 2014 – Aug 2016 · 1 yr 10 mos

• As a Senior Practitioner - Finance and Administration Delivery is responsible for the organization and timely, accurate processing of accounting transactions and all related tasks to achieve the agreed business goals. To ensure the delivery of a high quality, client-focused service to external clients. Implement changes to accounting techniques ensuring compatibility with procedures and controls using new accounting developments as input. Focused on business controls and process improvements associated with their desk assignments or the overall team goals. Complete knowledge of Accounts Receivable (Billing and Payroll, Collection and Cash Apps), Preparing of SWDDSO report for the Collection team, Cash Vs Target report of the collection team showing the amount collected on daily basis, generating monthly financial statements and reports detailing paid and unpaid invoices and other accounts receivable activities.

Jul 2012 – Sep 2014 · 2 yrs 2 mos

• As Practitioner - Finance and Administration Delivery coordinates daily workload, processes timely and accurately routine administrative/accounting transactions and all related tasks given by more experienced accounting professionals and/or management. Ensuring the delivery of a high-quality product. Recommend improvements to existing procedures & processes
• Responsible for chasing outstanding invoices to the company and ensuring credit given to customers is monitored and controlled effectively. Allocating payments in accordance with customer remittances.
• Works with a minimum of direction on collections for an important ledger, possibly key accounts. Anticipates developments and identifies accounts that will require special attention.
• Supporting Order to Cash in Invoice creation (Billing), Cash applications and Collections & dispute management.
• Bank Reconciliation – Reconciliation of Bank, AP Books and GA Books and finding out the reconciling item.
• Bad Debt Reserves – Calculating the bad debt amount for the open invoices which includes invoices which are in collection
• In depth knowledge of Account Receivable (Order to Cash) process, Invoice processing, Cash Application. Preparing & updating process documentation with latest findings and learning

Jul 2010 – May 2011 · 10 mos · Bengaluru, Karnataka, India

• Monitoring accounts to identify overdue payments, contacting debtors to arrange debt payoffs. Keeping accurate records and reporting on collection activity, resolve customer credit issues, Resolve 60+ and 90+ buckets.

Sep 2009 – Jun 2010 · 9 mos · Bengaluru, Karnataka, India

• Responsible for all recruiting and staffing programs and activities related to the attraction, interviewing, selection, hiring and on-boarding of talent into MNCs as well as partnering with Hiring managers to help build a workforce with those critical skills needed to move the business forward, responsible for understanding client’s requirements, responsible for Monthly target.

Mar 2008 – Aug 2009 · 1 yr 5 mos · Bengaluru, Karnataka, India

• Responsible for Debt collection of Mortgage under FDCPA
• Resolve borrower’s queries pertaining to their loan information.
• Collection of mortgage payments on inbound and outbound calls.
• Ensuring customer satisfaction by providing a one call resolution.
• Ensuring a Quality yield of 100% on calls.
• Handle 90+ delinquent accounts call on outbound and inbound.
• Review loans in Pre-Foreclosure status and refer loans to Foreclosure
• Skip Tracing - will be provided with a set of loans to skip trace (number) to contact the customer.
• Explain the customers about the loan Modifications and queries pertaining to it.
• Set borrowers on a FB plan to resolve further delinquencies.