Nourhan Khafagi

Head of Design

Dubai, United Arab Emirates9 yrs 3 mos experience

Highly Stable

Key Highlights

Led design for platforms serving millions of users.
Developed UX playbooks for major clients.
Facilitated impactful design thinking workshops.

Stackforce AI infers this person is a UX Design expert with a focus on B2B and B2C platforms.

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Skills

Core Skills

Ux ManagementUser Experience Design (ued)Ux DesignUser Research

Other Skills

Analytical ChemistryArabicBrandingCSSCommunicationComputer LiteracyCreative IdeationCreative WritingCross-cultural Communication SkillsCross-functional Team LeadershipDesignEducationEmpathic DesignEnglishExperience Design

About

On a mission to make products shine ✨

Experience

Silverfern digital

Head of Design

May 2024 – Oct 2025 · 1 yr 5 mos

Spearheaded the design and launch of B2C, B2B, and B2E platforms, serving millions of end-users.
Tripled the size of the design team and ensured optimal resourcing for scalability and project demands.
Identified, assessed, and hired third-party vendors and freelancers to supplement internal capabilities.
Partnered with clients and internal teams to define UX features, create roadmaps, and align on long-term goals.
Delivered findings and insights to clients generating millions of USD in revenue.
Led workshops with multiple stakeholders to gather business insights and align objectives.
Worked closely with project managers and developers to ensure seamless project execution.
Conducted and managed stakeholder workshops, field research, and surveys to inform design decisions.
Participated in client calls, presented the design process, and developed proposals with timelines and resource estimations.
Successfully launched an internship program, onboarding two interns within six months.
Ensured quality of user-centric solutions by providing team with regular reviews & peer reviews

UX ManagementProject LeadershipUser Experience Design (UED)User ResearchWorkshop DevelopmentUsability Testing+2

Digital of things

2 roles

UX Designer & Researcher (Product Designer) | Internship Lead

Aug 2022 – May 2024 · 1 yr 9 mos · Dubai, United Arab Emirates

Notable clients: Google, Discovery+, Expedia, CAFU, Huspy, Kitopi
Presented findings and proposed solutions to clients with millions of USD in revenue, with many leading to the adoption of several new features that enhanced user experience and increased user satisfaction.
Developed detailed UX playbooks for two major entities - one private, and one government.
Created end-to-end user experiences for various industries, most notably the food industry and the automotive industry.
Successfully took ownership of projects from start to finish, ensuring that all deadlines were met while maintaining high quality standards.
Mentored junior designers and interns, conducting monthly 1:1s and peer reviews to ensure quality of deliverables.
Created and designed usability testing for various devices - app, desktop, tablet - using eye trackers and biometrics to measure emotional responses.
Wrote discussion guides, led user interviews, clustered and analysed data, to uncover unmet needs and design solutions for a SaaS platform.
Conducted 50+ user interviews for a large-scale project to generate insights that informed the designs of new product features.
Developed heuristic evaluation methods that were adopted by the company as the standard for usability testing.
Took ownership of the end-to-end UX design thinking process activities and championed human-centered, customer-focused experience design.
Led the internship program which provided training and experience to 6 interns.
Created and designed an 8-hour remote Design Thinking workshop for Expedia team, as well as a leading bank in KSA, making it relevant to their respective industries.
Successfully facilitated several 7-hour long design thinking workshops with 20+ participants from multidisciplinary teams, with excellent feedback.

UX DesignUser ResearchUsability TestingMentoringWorkshop DevelopmentUser Experience Testing+1

UX Designer & Researcher

Sep 2021 – Aug 2022 · 11 mos · Dubai, United Arab Emirates

Nkx design

User Experience Designer (Product Designer)

Dec 2019 – Nov 2021 · 1 yr 11 mos · Dubai, United Arab Emirates

Key tasks included:
Stakeholder interviews, user interviews, user research, competitive analysis, persona creation, card sorting, site maps, user flows, task flows, user journey maps, empathy maps, affinity maps, UI kits, wireframes, prototypes, user testing, iteration

User Experience Design (UED)User ResearchUsability TestingWireframingPrototyping

The german university in cairo, jeddah knowledge international school, private teaching

Past Career: Graduate Teaching Assistant (Pharmaceutical Chemistry) + Chemistry Teacher

Sep 2014 – Aug 2021 · 6 yrs 11 mos

The german university in cairo

Pharmaceutical Chemistry TA

Sep 2014 – Aug 2016 · 1 yr 11 mos

Taught theoretical and lab courses to 4th year Pharmacy students at The German University in Cairo
Prepared and conducted lab sessions, as well as delivered theoretical content
Provided academic support during office hours and assisted the Dean of Pharmacy with internal tasks