May 2022 – May 2023 · 1 yr

Mar 2019 – May 2022 · 3 yrs 2 mos

Oct 2017 – Feb 2019 · 1 yr 4 mos

• Responsible for leading a large team of engineers, operations associates & architects for compute, storage & mainframe technology to deliver new solutions, provide reliable, stable and secure environment for the enterprise.
• Implemented a structured cross-skilling program to eliminate skill gaps, while providing opportunities for growth.
• Led and participated in several key CIO initiatives by building global partnerships to drive efficiencies in cost and resources, create opportunities for learning, improving collaboration across functions, experimenting with newer operating models.
• Led the Business Strategy and PMO function for the newly created Enterprise Technology division, responsible for defining the vision, goals and initiatives for the division. Program managed the implementation of initiatives.

Jun 2013 – Sep 2017 · 4 yrs 3 mos

• Managed the end to end support operations for a large business unit; Responsible for co-leading the transformation of the team within the business unit; Part of the leadership team that defined the transformation charter, objective and roadmap.
• Implemented a scalable automation framework with measurable outcomes for accelerating automation within the team.
• Led a cross-functional task force to define the future state of Production Services within the firm; The recommendation included best practices for people, process and technology levers that will transform the support organization.
• Delivered innovative tools to improve stability, increase accountability, drive performance and reduce manual work.

Aug 2011 – May 2013 · 1 yr 9 mos

• Responsible for building the application support team from scratch and providing support to Global offices. Built domain and application knowledge at a very rapid pace through partnerships with business, development, testing & support teams.
• Improved stability of application by solidifying monitoring & alerting, automating routine tasks, building strong controls, rationalizing tools and applications, and developing SMEs.
• Defined clear vision & goal, institutionalized processes & SLAs, implemented a governance program to improve reliability of applications; Delivered a robust metrics framework to build transparency and improve associate performance.

Mar 2005 – Aug 2011 · 6 yrs 5 mos

• Led cross-functional teams for delivering enterprise-wide IT projects that helped streamline processes & create efficiencies.
• Solid experience in program management of initiatives that improved cycle time, strengthen regulatory compliance and deliver real time information. Owned and operationalized budget, scope, metrics & governance of technology program.
• Supported Senior Leaders of the Shared Services function on various enterprise-wide strategic & tactical initiatives.
• Recognized for performance – Received performance recognition awards at the group and company level.

Jan 2004 – Feb 2005 · 1 yr 1 mo

• Managed the HR Systems implementation for Polaris’ HR Suite, Adrenalin, for multiple clients. Responsibilities included account management, project planning, scoping, requirements gathering and design, system roll-out and post go-live support
• Successfully completed the implementation at Samtel Color Ltd, Mahyco, Anand Group, Kuoni Travels, Symrise India and Believers Church

Jul 2001 – Jan 2004 · 2 yrs 6 mos · Chennai Area, India

• Was part of a newly spun-off product unit for enterprise HCM suite; Responsibilities included business planning, pre-sales, marketing and sales, development, defining new features and overall product management.
• Managed product implementation at client locations; Responsibilities included scoping, project planning, requirement gathering, implementation, post go-live support and ongoing relationship management with multiple medium and large enterprises.