Jun 2019 – Jun 2023 · 4 yrs · Palo Alto, California

• Branch's deep linking platform and measurement solutions power 75,000+ mobile apps across the world's leading brands. Backed by NEA, Founders Fund, Cowboy Ventures, Pear and Playground Ventures, Branch has been named as the #3 Fastest Growing Technology Company in North America by Deloitte's Fast 500 list.
• Reporting to the founders, I led growth motions in international markets across EMEA, India, China, Korea, SEA and ANZ with direct quota responsibility and a team of VPs, AEs, SDRs and BD. I also led our Global Post Sales teams consisting of Customer Success, Sales Engineering, Professional Services, Solution Engineering and Support.

Jul 2016 – Jun 2019 · 2 yrs 11 mos · San Mateo, California

• Applause (venture-backed by Goldman Sachs, purchased by Vista Private Equity) empowers leading brands to deliver flawless digital experiences across websites, mobile apps, IoT products and in-store interactions via our SaaS platform and managed global community of over 500,000 on-demand digital experience experts.
• Chief Promise Keeper responsible for delivering Applause's value proposition to our Enterprise, Mid market and Emerging customer across the globe. Also responsible for building & launching new products to market. Leadership of the global Customer Success, Technical Support, New Product Operations and Community Management organizations to provide end-end value to our customers and 500,000+ community of professional testers. Grew the company past $100M ARR during my tenure.

Aug 2013 – Jul 2016 · 2 yrs 11 mos · San Jose, CA

• Responsible for all technical aspects of selling and integrating PayPal products for Large Enterprises. Rebuilt and led the sales engineering, integration engineering, technical account management and UX/design functions. Built Product Services team to prototype innovative omni-channel and tokenization solutions to enable rapid and relevant product development. Led efforts across Product, Technology, Sales, Marketing & Analytics to mature our Omni-channel merchant and consumer experiences.

Aug 2011 – Aug 2013 · 2 yrs · San Jose, CA

• Charged with maturing key Business Operations of the 3,500+ person, ~$1B Global Product & Technology organization. Developed 3 year Technology vision and strategy plans to ensure alignment with Executive Staff and Board. Built 1 year Operating plans & budgets in conjunction with Finance to ensure proper allocation of spend to strategic drivers. Analyzed and adjusted OpEx and CapEx spend to prioritize/allocate funding. Drove program execution of technology efforts to improve Core Payments, North America Business Unit and Risk functions. Connected strategy to execution via monthly monthly executive reviews of Level 1 & 2 Dashboards.

Oct 2008 – Oct 2011 · 3 yrs · Marin County, CA

• Led the 600+ person global Application Development and Architecture organization with a $100MM+ annual budget. Re-architected the enterprise data platform, re-configured the SAP enterprise system, re-structured Salesforce CRM and wrapped legacy operating platforms to provide customers upgraded, real-time experiences. Led the company through a $300+MM technology overhaul to create a foundation for rapid penetration into new markets.

Aug 2005 – Oct 2008 · 3 yrs 2 mos · Marin County, CA

• Led the 1,000+ person Field Customer Service Organization supporting Commercial, Personal & Specialty channels at the Fireman's Fund subsidiary. Improved service levels across three different business units while transforming the Operations organization to a scalable and customer-centric model.

Apr 2003 – Aug 2005 · 2 yrs 4 mos · Marin County, CA

• Led 150+ person Field Claims Operations team at North America subsidiary Fireman's Fund. Re-engineered processes, outsourced non-core operations and streamlined leadership structure to increase accountability and execution. Selected for Leadership Forum, Fireman’s Fund top-most Development Program for high potential leaders.

Apr 2001 – Apr 2003 · 2 yrs · Marin County, CA

• End-to-end P&L responsibility to upgrade legacy product at GE Capital's Long Term Care insurance subsidiary. Developed the Conditional Coverage feature to provide potential policyholders coverage through the underwriting process. Implemented the Home Health Care conversion feature to upgrade existing policyholders to receive expanded service from home. Recipient of Everest & Platinum Awards – GE Capital’s highest level of recognition for team & individual leadership.

Apr 1999 – Apr 2001 · 2 yrs · Marin County, CA

• Certified as a Six Sigma Master Black Belt trained at the Jack Welch Education Center. Led a team of Black Belts at GE Capital's Long Term Care insurance subsidiary to improve core processes of the Sales & Marketing organization by applying analytical/process-focused methodology. Specific focus on acquisition integration, sales force effectiveness, voice of the customer leadership.

Aug 1996 – Apr 1999 · 2 yrs 8 mos

• Drove strategic corporate initiatives across GE as part of ~200 member Corporate Audit Staff reporting into the GE Board of Directors. Specific focus on pre-acquisition due diligence, post-acquisition integration, financial controllership, risk management and operational excellence. Exposure to various business units, global locations and executive management teams across GE.

Jan 1995 – Aug 1996 · 1 yr 7 mos

• Joined GE’s engineering rotational training program in the Plastics business unit. As a production engineer, led a team of operators to increase throughput 2%. As a sales engineer, drove $4MM in incremental revenue by developing new products for low-end housing industry. As sourcing engineer, implemented processes to reduce $1MM spend on engineering service providers. Nominated by business president and leadership team to join prestigious GE Corporate Audit Staff.