Chhavi Singh — Associate Partner

~13 years of consulting, health-tech, e-commerce, and retail experience SVP, solutioning at THB: - Solutioning leader for THB’s Provider business in APAC, centrally anchor proposals for healthcare clients, assess impact that THB solutions can drive for clients, based on in-depth study of their revenue leakages including lead generation and conversion, patient retention, repeat and SoW - Led the digital strategy engagement for a large hospital chain looking to setup a separate digital entity to drive their digital transformation Founder of kidswear brand Born Equal: - Conceptualized, designed, and launched a kidswear brand that goes beyond the prevalent gender stereotypes and promotes a wider spectrum of choices for all Associate Director at Flipkart: - Led Flipkart Loyalty’s Plus Charter, drove 1.3x growth in Plus member base over 12 months while increasing the Transactions per Customer (TPC) and Spend per Customer (SPC) - Led Growth charter for Flipkart SuperCoins, led AOP planning and worked with the respective business and finance teams to define annual targets for Plus and SuperCoins, drove ~2x increase in the Burn/Earn ratio and the total number of SuperCoins burnt in CY21 over CY20 - Member of CEO's office, drove cross-functional business initiatives and ensured smooth implementation through active stakeholder management Case Team Leader at Bain & Co. Key projects include: - 5 year growth strategy for global pharma major, defining ‘How-to-win’ playbook for prioritized opportunities, two of which were developed through agile in-field testing of prototypes - Behavioral customer segmentation and 3-year strategic planning for a leading auto manufacturer - Identifying inhibitors to growth and driving leadership behavior change for leading CPG player - Enhancing rate of innovation for a leading CPG player - Growth acceleration for leading oral care brand using 'Bain Brand Accelerator' to define growth levers across brand memorability & distinctiveness, assortment optimization, and store presence - Inventory planning and pricing optimization for value apparel retailer Business Operations Associate at ZS Associates: - Tracked key performance trends for newly launched drug and identified drivers of performance - Reduced processing time of BI process by 25% by automating error detection and removing inefficiencies, hence tasked with leading the design and development team for setting up BI process for 12 more drugs for the client

Stackforce AI infers this person is a strategic leader in Healthcare and E-commerce sectors with a focus on digital transformation and customer loyalty.

Location: Bengaluru, Karnataka, India

Experience: 12 yrs 10 mos