Sep 2025 – Present · 6 mos

Sep 2023 – Aug 2025 · 1 yr 11 mos

Mar 2022 – Sep 2023 · 1 yr 6 mos

• Responsible for leading the company’s global business operations, executing its business strategy, protecting its people and infrastructure, and ensuring operational excellence, including Accenture’s ongoing digital transformation.

Mar 2020 – Mar 2022 · 2 yrs

• I am the group Chief Executive—Accenture Operations responsible for leading a team of over 140,000 people within Accenture. My global team of business process services (BPS) leaders and experts is re-imagining business functions to drive transformational value and productivity for clients, and rewarding and fulling careers for employees.
• A member of Accenture’s Global Management Committee, I am a strong advocate for inclusion and diversity, and improving the way the world works and lives. I am the founder of the Rural ‘impact sourcing’ program, which allows Accenture to partner with small business process services firms based in rural areas and provide employment opportunities to qualified youths, improving their standard of living and financial independence, and paving the way for long-term success.

Sep 2016 – Mar 2020 · 3 yrs 6 mos

• As the group operating officer for Accenture Operations, I am responsible for executing the business strategy and driving innovation, across Accenture Operations. I also coordinate with corporate functions to enable the successful achievement of Accenture Operations’ financial and other targets. I currently serve as a member of Accenture’s Global Leadership Council.

Jan 2009 – Sep 2016 · 7 yrs 8 mos

• As the Accenture Business Process Outsourcing (BPO) Delivery and Solution Development Lead, I led BPO Global Delivery operations, solutioning and mobilization. In this role, I managed over 52,000 professionals in more than 50 delivery centers across five continents. This team is charged with architecting solutions and delivering differentiated, innovative, insight-driven, operationally excellent services to clients who are looking to BPO to help them achieve high performance. I also served as a member of Accenture’s Global Leadership Council.

Jan 2004 – Jan 2009 · 5 yrs

• As the BPO Asia Pacific Lead, I was responsible for our BPO Delivery Centers in India, China, Philippines, and the rest of Asia. During this time, I recognised the need for industry specific BPO offerings so I set up and ran a number of new global services, including our Pharmaceutical BPO and HR BPO offerings. We opened new delivery centers in Asia Pacific as the demand for BPO services increased.

Jan 2003 – Jan 2004 · 1 yr

• In 2003, I was asked to work within our Business Process Outsourcing (BPO) business at Accenture for a few months. I never left. BPO projects allowed me the ability to not only recommend business change that could transform the future prospects of a client’s business but to implement these changes as well. This suited me down to the ground as it allowed me to combine my strongest skills – problem solving and making things happen.

Jan 1997 – Dec 2003 · 6 yrs 11 mos

• After one year as a Consultant, I became a Manager in 1998. At this time, we started introducing our clients to Enterprise Resource Planning (ERP) and SAP based applications as a tool for collecting, storing, managing and interpreting data so major improvements could be achieved in areas such as inventory management, shipping and payment, manufacturing, finance and product/service planning.

Apr 1995 – Dec 1997 · 2 yrs 8 mos

• I wanted to work for a global organisation that could offer me more scope for innovation and diversity of projects so I joined Accenture. I have not been disappointed.
• I began my career at Accenture as a process engineering consultant working with manufacturing clients to support them along their transformation journeys, helping them restructure and reduce costs, redesign their processes for effectiveness and efficiency in order to become business outcome orientated.