Richard Roy Mendonce

CEO

Hyderabad, Telangana, India16 yrs 7 mos experience
Highly Stable

Key Highlights

  • Led digital transformation in healthcare marketing.
  • Achieved significant brand awareness through innovative campaigns.
  • Pioneered digital marketing strategies in Indian healthcare.
Stackforce AI infers this person is a Healthcare Marketing Executive with extensive digital strategy expertise.

Contact

Skills

Core Skills

Healthcare MarketingDigital MarketingBrandingMarketingSocial Media ManagementAnalyticsPersonal DevelopmentConflict ManagementBusiness DevelopmentLeadershipDigital TransformationCrmData AnalysisMarketing Management

Other Skills

AdvertisingAnalytical SkillsBrand ManagementBudget ManagementBusiness StrategyBusiness intelligenceCMO managementCommercial MarketingCompetitive AnalysisContent StrategyCorporate BrandingCorporate CommunicationsCrisis ManagementCustomer ExperienceCustomer Experience Management

About

A seasoned healthcare marketing professional with a deep understanding of business, marketing, and technology. I currently serve as the Chief Marketing Officer for Gleneagles Hospitals India, part of IHH Healthcare, where I am entrusted with the responsibility to grow the brand in the competitive Indian healthcare market. With over 15 years of experience, I have successfully driven digital transformation and marketing strategies that enhance revenue growth, customer acquisition, brand awareness, and reputation. Previously, I led marketing and sales efforts for Apollo Hospitals Group, Telangana - the oldest and one of the largest healthcare groups in the country. My career spans notable contributions to healthcare brands like Yashoda Hospitals, Columbia Asia Hospitals, Sakra World Hospital, and Manipal Hospitals Group, where I implemented marketing strategies that improved customer experience and scaled business growth. I specialize in creating highly effective, data-driven strategies with measurable outcomes, combining a performance-driven mindset with innovative problem-solving. I’ve developed expertise in online advertising, CRM, marketing automation, analytics, website development, social media management, and overall marketing and branding. Passionate about leveraging digital technologies to create positive user experiences, I remain inspired by the fast-evolving digital landscape and the potential of Artificial Intelligence and Machine Learning to reshape the industry. Outside of my professional life, I enjoy singing, playing musical instruments, social networking, and spending time with family and friends. Areas of Expertise and Interest: Healthcare Marketing, Brand Building, Digital Strategy, Digital Transformation, Digital Marketing, AI, and Machine Learning.

Experience

Gleneagles hospitals, india

Chief Marketing Officer

Jul 2024Present · 1 yr 8 mos · India · On-site

  • I lead the marketing, branding, digital, communications, and growth charter for Gleneagles Hospitals across India.
  • My role spans end-to-end brand strategy and execution, corporate communications, PR, digital marketing (domestic and international), customer experience, and business development for the corporate and credit segments. I work closely with business leaders, regional teams, and partners to build a consistent and high-impact brand presence across all touchpoints.
  • I collaborate with market research agencies to run in-depth brand tracking and consumer insight studies that help us decode patient preferences, measure brand awareness, and shape targeted campaigns. I’ve also led the optimisation of our martech stack to enable better data tracking, automated reporting, and improved campaign ROI. Across all functions, the focus is on measurable business impact, digital scalability, and differentiated brand recall.
  • Key highlights:
  • Launched the brand campaign “Where Good People Make You Feel Better”, which significantly lifted brand awareness across all markets and won recognition at the afaqs! Marketers Excellence Awards
  • Scaled Gleneagles’ YouTube channel to 1 million+ subscribers, making it the first hospital brand in India and second globally to earn the YouTube Gold Play Button, achieved in under 10 months
  • Streamlined digital marketing from the ground up, delivering double-digit return on spend (ROS) and driving steady, high-quality growth in website traffic
  • Built structured marketing frameworks to ensure consistency across geographies while enabling local market agility and measurable outcomes
Healthcare ManagementHealthcare MarketingDigital MarketingCustomer ExperiencePublic RelationsBranding+13

Apollo hospitals

Vice President - Marketing & Sales

Jan 2023Jun 2024 · 1 yr 5 mos · Hyderabad, Telangana, India · On-site

  • In my role as Vice President of Marketing and Sales for the Telangana Region at Apollo Hospitals, I was at the forefront of driving our healthcare leadership through strategic branding, innovative marketing, and robust B2B sales initiatives. My core resposibilities include:
  • 1. Strategic Leadership: I spearheaded marketing and sales strategies to solidify Apollo Hospitals' position in the healthcare industry in the Telangana region.
  • 2. Revenue Growth: Consistently achieved revenue milestones through targeted marketing strategies and sales efforts,
  • 3. Digital Marketing Expertise: My focus on digital marketing initiatives played a key role in enhancing Apollo's online presence and patient engagement.
  • 4. B2B Sales and Partnerships: Building and maintaining strong B2B relationships contributing to our business growth and service expansion.
  • 5. Market Analysis: Continuously analyze market trends to align marketing strategies, ensuring we stayed competitive and innovative.
  • 6. Team Leadership: led a team of marketing and sales professionals, I fostered a culture of excellence and shared goals.
  • 7. Stakeholder Engagement: Collaborating with various stakeholders, ensuring marketing efforts align with Apollo Hospitals' overarching objectives.
  • This role blends strategic vision, digital marketing acumen, and healthcare industry knowledge, driving both business success and exceptional healthcare service in the region.
Hospital MarketingBusiness DevelopmentDigital MarketingAdvertisingMarketingMedia Relations+1

Yashoda hospitals

3 roles

Associate Vice President - Head Digital Marketing & Strategy

Promoted

Sep 2020Jan 2023 · 2 yrs 4 mos

  • Digital Leadership and Team Building
  • Joined Yashoda Hospitals as Head of Digital Marketing and also led the group’s digital transformation initiatives. Built the digital function from the ground up, hiring and shaping one of the fastest and most comprehensive in-house digital marketing teams in Indian healthcare. The team drove strong business outcomes, turning digital into a high-performing revenue channel. Despite being a regional player, Yashoda consistently outperformed larger national hospital brands in online visibility and performance.
  • Digital Transformation and Tech Innovation
  • Spearheaded several digital transformation projects across the organisation. Developed a hospital-specific CRM, deeply integrated with the hospital’s tech stack to drive better lead nurturing and patient conversions.
  • Rolled out a custom app-less video consult platform during COVID, ensuring fast deployment and wide adoption.
  • Designed and launched a full-service digital platform for the field sales team to plan, execute, monitor, and get incentivised - streamlining workflows across multiple internal teams.
  • Analytics and Data-Driven Decisions
  • Established an advanced analytics team to enable smarter, faster decisions. The team delivered real-time dashboards, automated reporting, and AI-powered insights that supported leadership and clinical teams with predictive, actionable intelligence.
  • Pioneering New Frontiers
  • Led Yashoda to become the first hospital in India to enter the metaverse with a showcase hospital on Decentraland. Also served on the core team of the Yashoda Family Fund, identifying early-stage health tech startups to support future growth and innovation.
LeadershipStatistical Data AnalysisHospital MarketingMarketing ManagementWeb AnalyticsSEO+36

Senior General Manager - Head Digital Marketing & Strategy

Promoted

Oct 2019Sep 2020 · 11 mos

LeadershipStatistical Data AnalysisHospital MarketingMarketing ManagementWeb AnalyticsSEO+36

General Manager - Head Digital Marketing & Strategy

Sep 2017Oct 2019 · 2 yrs 1 mo

LeadershipStatistical Data AnalysisHospital MarketingMarketing ManagementWeb AnalyticsSEO+36

Sakra world hospital

Assistant General Manager Marketing - Head Digital Marketing, Branding & Communications

Mar 2016Aug 2017 · 1 yr 5 mos · Bengaluru Area, India

  • As the Head of Digital Marketing of Sakra World Hospital, I lead the charge to use digital marketing + communications to better engage with consumers, improve the patient experience, bring in more customers and positively enhance the business’s bottom line
  • In my role, I am responsible for the planning, development and execution of all interactive, digital and social business strategies for consumer facing digital experiences. I provide strategic direction on marketing technology strategies including CRM, Marketing Automation and Consumer Engagement Platforms and work with leaders and teams across the organization to identify strategic projects and ensure successful execution. My goal is to deliver exceptional consumer-facing digital experiences that engage our core audiences and deliver business value to the organization.
  • Specialties: Healthcare digital strategy, CRM, SEO, SEM, Social media strategy, Content management, User experience, Digital strategy, Marketing Automation
LeadershipStatistical Data AnalysisHospital MarketingMarketing ManagementWeb AnalyticsSEO+36

Columbia asia hospitals pvt. ltd.

2 roles

Senior Marketing Manager - Digital Marketing

Apr 2015Mar 2016 · 11 mos

  • Key areas of expertise: Digital Marketing, Marketing Automation, Brand Management. Conversion architecture, Content Marketing, Competitive analysis, Inbound marketing, Online Marketing Strategy, Lead Generation, Local SEO, Mobile Application, Online reputation management, Paid search - Pay per click Marketing, ROI Analysis, Search Engine Marketing (SEM), Search Engine Optimization (SEO), Social Media Strategy, Social Media Marketing (SMM), Social Media Optimization (SMO), Video Marketing, Web Analytics, Responsive Design.
LeadershipStatistical Data AnalysisHospital MarketingMarketing ManagementWeb AnalyticsSEO+34

Manager - Marketing Communications - Digital Marketing

Mar 2012May 2015 · 3 yrs 2 mos

  • Digital marketing which includes creation and maintenance of digital assets, Management of Social media, Search marketing and Search optimisation. alongside also handle the marketing communication for the group.
Statistical Data AnalysisHospital MarketingMarketing ManagementWeb AnalyticsSEOOnline Advertising+25

My family

Co-Founder and CEO

Jan 2014Present · 12 yrs 2 mos · India · Hybrid

  • Co-leading a lifelong venture with my incredible partner, who also happens to be the real COO of this setup.
  • Together, we run a joyful team of three; raising a curious 5-year-old while managing life, learning, and everything in between.
  • My responsibilities include:
  • Strategic planning and daily crisis management (especially around mealtimes)
  • Supporting growth, values, and emotional wellbeing for the little one
  • Sharing leadership in parenting, decision-making, and home operations
  • Being available, truly available; for my family, parents, siblings, extended family, and close friends
  • Keeping the culture strong: laughter, patience, and late-night conversations
  • The outcomes aren’t in metrics, they’re in presence, connection, and showing up for the people who matter.
  • If you’ve taken the effort to read this, I urge you to join in. Add your own family role under the 'My Family’ company page and help normalize this important part of our lives. It’s time we give it the space and recognition it deserves.
worklifePersonal DevelopmentConflict ManagementInventory ManagementPeople ManagementTeamwork+2

Manipal health enterprises pvt. ltd

4 roles

Senior Executive - Digital Marketing, Branding and Communication

Apr 2011Mar 2012 · 11 mos

  • Responsible for
  • New age Media such as web, Social and Mobile media Marketing
  • Corporate branding and communication
  • Developing Marketing Communication for the Group of Hospitals
  • Key areas of expertise: Digital Marketing, Marketing Automation, Brand Management. Conversion architecture, Content Marketing, Competitive analysis, Inbound marketing, Online Marketing Strategy, Lead Generation, Local SEO, Mobile Application, Online reputation management, Paid search - Pay per click Marketing, ROI Analysis, Search Engine Marketing (SEM), Search Engine Optimization (SEO), Social Media Strategy, Social Media Marketing (SMM), Social Media Optimization (SMO), Video Marketing, Web Analytics, Responsive Design.
Hospital MarketingMarketing ManagementWeb AnalyticsSEOOnline AdvertisingSales+19

Executive - Branding and Communication

Nov 2010Mar 2011 · 4 mos

  • Responsible for
  • New age Media such as web, Social and Mobile media Marketing
  • Corporate branding and communication
Hospital MarketingWeb AnalyticsSEOOnline AdvertisingSocial MediaGoogle Analytics+16

Executive Marketing

Promoted

Jul 2010Nov 2010 · 4 mos

  • Was responsible for
  • Marketing communication for the group of hospitals,
  • Event Management
  • Website Management
Hospital MarketingWeb AnalyticsSEOOnline AdvertisingSocial MediaGoogle Analytics+15

Management Trainee

Jul 2009Jun 2010 · 11 mos

  • Have been trained and experience in various functions of Marketing such as
  • Marketing Communication
  • Event Management
  • Referral sales and
  • Branding
Web AnalyticsSEOOnline AdvertisingSocial MediaGoogle AnalyticsDigital Marketing+10

Aditya birla retail limited

Management Project trainee

Dec 2008Feb 2009 · 2 mos

  • Submitted a project titled. Retail potential for 'more. supermarket'
  • the project included the following
  • the customer attitude survey
  • employee satisfaction survey
  • identifying and developing a potential catchment map
  • analysed effectiveness of different sales promotional tools
  • The effect of the above activities on the revenue of the store for a month.
Web AnalyticsContent StrategyBrand Management

Education

Indian Institute of Management, Lucknow

Chief Marketing Officer - Management Development Program

Oct 2022Aug 2023

Indian Institute of Management Bangalore

Executive Program — Digital and Social Media Strategies: Driving Organisational Performance

Jan 2015Jan 2015

Indian Institute of Management Bangalore

Executive Program — Digital Marketing for Business Growth

Jan 2014Jan 2014

IAMAI and NIIT Imperia

Advance Program in Digital Marketing

Jan 2011Jan 2011

Dr. Ambedkar Institute Of Technology

MBA - Marketing Management — Marketing Management

Jan 2007Jan 2009

Govt. shri krishnarajendra silver jubilee technological institute

B.Tech. — Textile Technology

Jan 2003Jan 2007

St. Joseph's Pre-University College

Pre University College — Physics Chemistry Mathematics Biology

Jan 2001Jan 2003

St joseph's indian high school

High school — Science

Jan 1998Jan 2001

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