Dec 2020 – Sep 2021 · 9 mos

• Zentrunk and Phone Numbers
• From Jan 2021: Additional product charter to manage the Phone Number platform alongside the SIP trunking platform that provides DIDs (virtual phone numbers) to enterprises and SMBs for inbound calling across 65+ countries.
• Inventory Management across various number types - Fixed, Mobile, Tollfree
• Phone Number Procurement and activation from carriers across the world,
• Coverage Expansion,
• Compliance and Regulations,
• Risk Profiling of end customers

Sep 2019 – Sep 2021 · 2 yrs

• End to end product management of Zentrunk platform, Plivo's SIP trunking platform enables outbound calling towards 190+ countries and inbound calling towards 65+ countries.
• Ensure high call quality, call routing, regional carrier onboarding towards all major countries.
• Designed major features around STIR SHAKEN, Caller ID-based routing, Origin based routing, and call rating.
• Responsible for the growth, usage of the platform. Have grown the platform from scratch.
• Identify the appropriate target user segment & growth strategy of the platform.
• Work with Sales on RFPs and Pricing Strategies - competition and value-based. Consistently maintained margins above the intended company goal for Zentrunk
• Regular engagements with Support to streamline processes, helped create the OKRs for the Carrier Relations and Product Ops team.
• Engaged with solution architects (Plivo and AWS) on solutioning for specific customer use cases for SIP Trunking.
• Released pricing across major countries for outbound and inbound calling.

May 2018 – Sep 2019 · 1 yr 4 mos · Bengaluru Area, India

• Product Manager for CGI Intelligent Automation Platform, a full-suite automation solution that combines robotic process automation.
• machine learning modules to complement and augment human capabilities across infrastructure, application and business process services.
• The IP enabled clients to optimize cost, improve operational efficiency, increase productivity and ease as well as launch new digital services faster and with higher quality.
• Responsibilities:
• Feature planning and prioritization
• Defining the scope for various features around service analytical and monitoring
• Carrying out competitive analysis
• Looking after various third party tool integrations
• Formulating Go to Market Strategies and carrying out product demos
• Part of the innovation council to tap into new ideas across emerging technologies
• Wireframing
• Content editor of technical documentations - deployment guides and product feature release notes
• Regular interactions with clients and internal stakeholders to gauge their interests and the right product fit based on their need for automation and adoption of the product.

Mar 2016 – Apr 2017 · 1 yr 1 mo · Bangalore

• Worked on SaaS based competitive programming platforms Recruit, hackathon management platform, Sprint and a video interview tool FaceCode built on Django framework and coded in Python.
• Responsible for monitoring all aspects of a product life cycle, including long and short-term. development.
• Staying abreast of trends in the marketplace to ensure the product's competitive position.
• Interfaced with product managers and clients to determine the product's future direction.
• Helped with new product feature suggestion and prioritization based on customer feedback and competitive analysis
• Deliver product demos and assist the Sales team with effective solution selling
• Liaise with the product team to suggest new product features and improving existing features, recommend product enhancements
• Coordinate with cross-functional teams to provide product engineering, development, management and sales solutions.
• Managed the customer success management team for enterprise, strategic and emerging businesses. Achieved near perfect customer retention rates.

Jul 2013 – Nov 2015 · 2 yrs 4 mos · Bangalore

• Working on Microsoft Unified Communication technologies like Office Communications Server 2007 R2, Lync 2010, Lync 2013 and recently on Skype of Business 2015. Resolving live production environment issues which relate to Lync client and servers.
• Work with various Premier partners in North America, EMEA & India region
• Troubleshooting AD preparation and Installation and deployment issues in Lync 2013, Lync 2010, OCS 2007 R2.
• Troubleshooting issues with federation with partner companies and Public IM providers like Yahoo,
• AOL and MSN
• Delivering Triages and write Knowledge Base Articles on niche Lync issues
• Troubleshooting CMS move and replication issues, HADR, Conguring and troubleshooting Lync online meetings.
• Testing the beta release of Unied Communication products, Collaborating with SQL, Active Directory, IIS,Exchange server teams for solving complex issues.
• Logs and packet analysis with the tools like Snooper, Netmon, Wire shark, Notepad++, Fiddler, Key Heath Indicators for call quality, Server health
• Troubleshooting issues related to UC voice applications, Unied Messaging, demonstrating proof of concept and evaluation, testing/benchmarking the pre-production environment.
• Simulating production failure and benchmarking the Disaster Recovery scenarios, calculating the
• approx. business down time for the management.
• Performing Root Cause analysis for an incident and how to prevent those in future ,educating customers upon adherence to Microsoft supportability matrix.
• Troubleshooting AV call issues in different scenarios like internal-external users and PSTN calls
• Troubleshooting and conguring Enterprise voice and RCC related issues, like conguring enterprise
• voice, connectivity issues with Media Gateway, SIP Trunk and RCC issues
• Troubleshooting Voice Features issues like Response Group, Call Admission control, Location Service and SBA
• Mentoring new college hires and help in lab deployments in live scenarios to reproduces issues