Jan 2021 – Mar 2022 · 1 yr 2 mos · Santa Barbara, California, United States

• Collaborated with a cross functional team of engineers, designers, and sales agents to ship Briq's automation and financial products
• Served as Scrum Master leading a multi-national team of over 15 engineers; ensuring to follow proper Agile methodologies
• Established product roadmap and completed preliminary designs using tools such as Figma and Balsamiq

Jan 2019 – Jan 2021 · 2 yrs · Greater Toronto Area, Canada

• Solution Architect
• Led and established RPA Centre of Excellence (CoE) for clients in the financial and public sectors, overseeing automation builds and establishing best practices
• Facilitated client workshops and created process and solution design documents (PDD/SDD) for automation labs
• Set up client infrastructure via Cloud/On-Premise application servers and SQL DB to support unattended automations using UiPath Orchestrator
• Solution Developer (UIPath | Blue Prism | Pega OpenSpan)
• Developed automations for internal and external clients using UIPath, Blue Prism, and Pega Robotics/OpenSpan
• Supported automations through hyper-care and maintenance as part of the Automation Delivery Life Cycle

Aug 2017 – Jan 2019 · 1 yr 5 mos · Greater Toronto Area, Canada

• Application Management (Incident/Change Manager)
• Led a team of 5 developers to ensure that production incident SLAs were met
• Ensured that business and IT requirements were aligned through defect/enhancement prioritization
• Deloitte Blockchain Canada (Functional Analyst)
• Developed pitch decks for blockchain use cases across various industries
• Led the creation and delivery of blockchain training material for internal stakeholders
• Assisted with the development of a Proof of Concept (POC) application using Node.js and MongoDB

Jan 2017 – Apr 2017 · 3 mos · Greater Toronto Area, Canada

• Mentored students on a one‐to‐one basis, by discussing general learning strategies and study skills (i.e. time management, note-taking, etc.) to help students identify their strengths and areas of growth
• Identified students’ needs in order to recommend appropriate strategies or services to enhance their learning

Jul 2016 – Dec 2016 · 5 mos · Greater Toronto Area, Canada

• Conducted weekly one-hour facilitations for 30 first-year students focused on course material and career development strategies
• Collaborated with the team of facilitators to prepare relevant course material and discuss facilitation strategies

Feb 2016 – May 2017 · 1 yr 3 mos · Greater Toronto Area, Canada

• Entrepreneurship | Marketing | Strategy | Technology
• Provided a market entry strategy for a client in the technology industry
• Developed a finance white paper for small businesses to secure investment capital
• Generated $5000 in business development revenue

Jun 2014 – Jun 2014 · 0 mo · Greater Toronto Area, Canada

• Assisted in opening and closing the polling station
• Checked in elector's and ensured that voting proceeded in an orderly fashion

May 2014 – Jun 2017 · 3 yrs 1 mo · Greater Toronto Area, Canada

• Strategic Initiatives | Marketing | Finance | Human Resources
• Credit System Replacement:
• Gathered business requirements by analyzing and interviewing different business units.
• Identified and filled gaps in existing business processes.
• Assisted with data migration by mapping tables and extracting historical data.
• Back-filled as a credit analyst and conducted end-to-end scorecard testing for the financial risk department.
• LMS Implementation:
• Spearheaded the implementation of a new Learning Management System (LMS) to centralize employee training procedures.
• Provided references for users by writing and maintaining user documentation for the LMS.
• Created SCORM compliant training material (slides, voiceover, quizzes).
• Email Distribution List Update:
• Created and managed new email distribution lists used company wide.
• Assessed risk and analyzed dependencies when cleaning up existing lists.
• Established a new process for obtaining email addresses for new hires (decreased onboarding turnover time by 50%).
• Analytics:
• Developed graphs to display a year-over-year comparison of employee turnover by region, role, and department.
• Conducted geographical and financial market research for business development opportunities.

Sep 2013 – May 2014 · 8 mos

• Secured over $10K in annual contributions from Ryerson alumni
• Processed administrative tasks on Microsoft Word and Excel

Sep 2011 – Jan 2012 · 4 mos

• Completed 220 hours of service working as an automotive technician.
• Completed basic servicing and car audio installation.

Aug 2011 – Nov 2013 · 2 yrs 3 mos

• Led and trained new crew members in protocol and etiquette.
• Maintained high standards of customer service during high-volume, fast-paced operations.