Jul 2020 – Mar 2021 · 8 mos · Hyderabad, Telangana, India

• Changing the employee service delivery landscape with focus on breaking down organizational silos thereby reducing service costs and dramatically elevating employee experience across the enterprise.
• Defining product strategy and vision.
• Staying nimble and fostering a culture of innovation amidst the pandemic using virtual design sprints and virtual discovery workshops with design partners.
• Disrupting the Shared Services (Global Business Services) ecosystem by leveraging Now Platform’s Machine Learning and Virtual Agent capabilities

Jul 2018 – Jul 2020 · 2 yrs

• Diversification (Kickstarting LTL Retail offering)
• LTL Retail—Built an End-to-End platform to enable small retailers and brokers to ship via Delhivery.
• Fueling the 3x Growth
• Developed custom billing and invoicing modules to accommodate diverse billing needs of 300+ clients.
• Simplified pricing structures, to enable a faster and seamless client onboarding experience.
• Sustaining Growth—70% improvement in EBIDTA margins
• Partner Management System—Outsourcing Operational Processes
• 40% reduction in pickup and delivery costs by outsourcing 75% of B2B pickups and deliveries to third-party vendors. Enabled onboarding, contract management, billing, and operational workflows for outsourced contractors.
• Ticketing and Escalation Management—5% SLA improvements
• Built a customized ticketing solution to predict and proactively resolve issues in the supply chain.

Mar 2017 – Jul 2020 · 3 yrs 4 mos

• =>Keeping abreast of latest trends in logistics.
• 1. Fore-fronted pilot and implementation of 'Card on Delivery' as a payment option to customers.
• 2. Collaborating with leaders in IoT (Internet of Things) to enable real time tracking and taking a deeper dive into Fleet Utilization and Analytics.
• Product Management
• 1. Used k-means clustering and classification based on historic trends to accentuate shipments deviating from their SLA, leading to a jump of 5% in service levels.
• 2. Providing better on-field visibility by designing intuitive dashboards and yard management systems.

Nov 2015 – Jul 2020 · 4 yrs 8 mos

• Member of STAF - A cross functional team designed and trained to handle unconventional, strategically crucial and critical projects with spontaneity and complete ownership.
• =>Operations:
• Crisis Handling - Provided leadership and physical assistance in eliminating various last mile and first mile contingencies across 8 states.
• Stabilized last mile operations in North-East India by making strategic and systematic changes to handle the non conventional operational conditions and customer preferences.
• =>Product Development/Management:
• Designed applications for First Mile facilities leading to 20% increase in sorting capacity.
• Designed and implemented changes to add granularity and flexibility in sorting logic across all automated first mile centers.
• Provided cognitive and strategic assistance in developing an off-roll employee management system (HRMS) for minimum manual intervention in incentive and payroll generation.
• Automated reports for Ground Operations using C#, VBA and SQL to provide better visibility on service levels and ability to act pro-actively towards improving the same.

Apr 2015 – Nov 2015 · 7 mos

• =>Industrial Engineering and optimization :
• Conducted Time Motion Analysis and implemented changes in layouts and processes leading to 30% reduction in processing time for same load conditions.
• =>Facility Designing:
• Made 3D renderings (low res) of both old and new facilities for better visualization and off field analysis.
• Simulated process flows using Flexsim for capacity planning and load analysis.
• =>Automation:
• SME for parcel and mail sortation systems.
• Contributed towards installation and commissioning of sortation systems pan-India.
• Member of STAF team - a cross-functional team for spontaneous actions in critical situations.
• =>Product Design:
• Helped the organisation develop applications to ensure timely movement of shipments within the facility.

Jun 2014 – Jan 2015 · 7 mos · Faridabad Area, India

• 1. Managing a precision machining unit independently.
• 2. Production Planning and Control (High Mix Low Volume Systems).
• 3. CNC programming for Fagor 8055T controller based lathes.
• 4. Improving existing production methods and suggesting out of the box solutions for manufacturing non-conventional workpieces.
• 5. Supervising quality control systems.
• 6. Material procurement for construction of new strategic business unit.
• 7. Facility Planning for the new SBU.

May 2013 – Jul 2013 · 2 mos · Noida Area, India

• Project:
• World Class Manufacturing System (WCM) implementation.
• Achievements:
• 1. Developed a computer program to automate and assist data analysis of Man-Machine Chart.
• 2. Improvements in OEE record maintenance activities resulting in more than 50% reduction in documentation time.

Jun 2012 – Jul 2012 · 1 mo · Gurgaon, India

• Project:
• Spare parts schedule generation.