Nov 2022 – May 2024 · 1 yr 6 mos · Bengaluru, Karnataka, India

• Drove Talent Acquisition and Shared HR Services for a 30+ legal-entity portfolio across India, APAC, and North America, supporting multi-industry business lines with high-volume and specialised hiring demands.
• Owned and scaled three core COEs:
• Talent Acquisition: high-velocity hiring engine enabling business growth.
• Executive Leadership Hiring (Quess Group-Chairman’s Office)
• Built and led an internal executive search function, eliminating vendor dependency and driving ₹0 external search cost. Closed 100+ leadership hires across 30+ legal entities, including a CEO for an engineering group, CBO & COO for a listed HRO/BPM organization, and multiple CFO/CXO mandates. Strengthened leadership bench depth, enabled faster business turnaround, and accelerated scale-up and restructuring initiatives across India, APAC, and North America.
• HR Operations: standardised processes across entities to reduce cycle times and compliance risk
• HR Technology: HRMS and workflow automation to improve productivity and reporting quality
• Core Value Delivered:
• Reduced cost-per-hire / time-to-fill
• Increased offer-to-join ratio / productivity of TA teams
• Standardised HR Ops across entities to improve TAT, compliance, audit readiness
• Improved workforce visibility via HR analytics and unified reporting

Feb 2022 – Oct 2022 · 8 mos · Bengaluru, Karnataka, India

Mar 2019 – Feb 2022 · 2 yrs 11 mos · Bangalore,India

• I built Teamployer to solve a problem most founders feel but rarely have time to fix: hiring that drags product and revenue timelines into the grave. We didn’t sell CVs we owned outcomes. Over 20 clients across Tech, Engineering, Telecom, and F&B trusted us during their most volatile growth phases.
• We delivered on high-stakes mandates that moved business strategy, including:
• Placed a Head of Engineering for a Series-A SaaS startup in 29 days, accelerating their product roadmap and reducing dependency on contract dev teams.
• Hired a CEO for an East European engineering company in 45 days, enabling a leadership reset and operational turnaround.
• Then the second COVID wave hit. Cash cycles broke. Payments were delayed for over a year. Hiring froze across key accounts. In a bootstrapped business, that’s not a slowdown it’s a survival threat. I made the hard decision to shut the company down rather than dilute standards or burn through debt just to stay alive.
• It was painful and clarifying. I learned how to sell without a brand, deliver without a playbook, manage cash under chaos, and build trust when the market is on fire. That experience shaped how I lead today, with sharper judgment on risk, better talent signals, and a founder’s respect for runway and execution.

Jan 2017 – Jul 2018 · 1 yr 6 mos · Bengaluru Area, India

• Owned talent acquisition for South India, delivering 10,000+ hires a year that directly enabled revenue ramp-up across 9 sites. Designed hiring architecture for high-churn accounts and large project migrations, preventing seat-loss penalties and accelerating client onboarding. Cut time-to-hire by 25% through tech, playbooks, and demand planning. Built a campus engine that fed digital CX roles and reduced dependence on lateral hiring markets.

Jan 2014 – Jan 2017 · 3 yrs · Bangalore

• Head – Business Transformation → Head – Temp Hiring & Staffing
• Joined to lead business transformation initiatives, delivering projects in capacity planning, Salesforce/CRM implementation, and driving requirements to build the company’s temporary staffing jobsite. Promoted to lead the Temp Hiring & Staffing vertical, accountable for growth, profitability, and large-scale workforce delivery across multiple industries.
• Designed and operationalised a new recruitment services framework that shifted the model from transactional fulfilments to a tech-enabled, scalable hiring engine. Built products and delivery models that improved fill ratios, cut time-to-hire, and reduced operating cost for high-volume and project-based hiring.
• Led the business through year-on-year revenue and margin growth, expanded strategic accounts across key markets, and strengthened the brand as a trusted partner for high-volume workforce solutions. Drove a shift toward a data-led hiring model, elevating candidate experience and employer branding outcomes.

Aug 2011 – Dec 2013 · 2 yrs 4 mos · Bangalore,India

• Head Managed Staffing Services
• Led the Managed Staffing Services portfolio supporting multi-site delivery for Fortune 500 client across technology and engineering domains. Built high-performance hiring and service delivery capabilities to support complex, high-volume, and project-based workforce needs.
• Key Achievements
• 100 engineers hired in 90 days for a major global enterprise, enabling critical project ramp-up without delivery disruption.
• Maintained sub-1% early attrition, ensuring workforce stability in high-skill roles.
• Achieved 98% fill rate and reduced TAT by 45% through process redesign, recruiter velocity programs, and tighter demand planning.
• Implemented Ameyo auto-dialer for BPO operations, increasing call connect rates by 62%, boosting agent productivity by 50%, and reducing operating cost by 38%.
• Scope of Leadership
• Owned technical hiring, service delivery management, SLA governance, employee lifecycle, and client relationship expansion. Drove engagement models and onboarding practices that improved talent stability and enhanced enterprise client confidence.

Jan 2009 – Jul 2011 · 2 yrs 6 mos · New Delhi Area, India

• Service Delivery Leader (India & Manila)
• Led multi-site Technical Customer Support operations across India and Manila, supporting SMB and SOHO customers across NA, EMEA, and APAC. Managed a 800-member delivery organization spanning voice, chat, and email processes, including in-warranty and out-of-warranty support, up-selling, and technical troubleshooting.
• Key Outcomes
• Improved SLA performance by 15% and boosted CSAT by 8% through redesigned call flows, capacity planning, and service-level governance.
• Built process frameworks covering training needs analysis, workforce planning, and service-level management for high-volume support environments.
• Strengthened delivery capability across Voice, Chat, and Email by standardizing playbooks and optimizing seat utilization.
• Career Progression → Head of Sales (North India)
• Promoted to lead enterprise sales for North India, securing ₹250 Cr+ TCV in new business wins and expanding Fortune 500 account portfolio.

Aug 2005 – Jan 2009 · 3 yrs 5 mos · Hyderabad Area, India

• Service Delivery Manager → Sr. Manager, Business Development (North America)
• 2005 – 2009
• Led service delivery for a Fortune 500 telecom client across a Mixed IT + BPO support environment, owning end-to-end technical support operations for NA markets. Responsible for uptime, SLA governance, partner alignment, and service quality across multi-channel support.
• Key Delivery Outcomes
• Directed large-scale Technical Support operations for a global enterprise client, improving service performance and end-user experience.
• Managed capacity planning, P&L projections, cost analysis, and billing, strengthening commercial and operational controls.
• Drove process improvement and MAP implementation, enhancing delivery predictability and operational resilience.
• Built succession pipelines and leadership readiness for critical delivery roles.
• Career Progression → Sr. Manager, Business Development (North America)
• Promoted in 2007 to lead growth for North American accounts, securing multiple IT+BPO deals valued at over USD 10 million, expanding Satyam’s footprint in key enterprise accounts.

Dec 2000 – Aug 2005 · 4 yrs 8 mos · New Delhi Area, India

• Led a 150-FTE inbound and outbound operations portfolio for a Fortune 500 banking client across Credit Card Customer Service & Fraud Detection. Owned workforce planning, SLA governance, compliance, and employee stability for a high-risk, regulated support environment.
• People & Operational Impact
• Improved service performance through 22% SLA uplift and 32% CSAT increase, driven by tighter coaching rhythms, queue redesign, and data-led performance governance.
• Strengthened workforce stability through targeted engagement and coaching interventions, increasing staffing predictability and reducing operational risk.
• Managed headcount allocation and hiring readiness, ensuring capacity always aligned to seasonal volumes and fraud alerts.
• Quality, Compliance & Transformation
• Led a Quality Framework Revamp covering audits, error categorization, coaching loops, and feedback governance.
• Redesigned Training & Nesting to reduce time-to-proficiency and improve policy adherence for new hires.
• Client & Stakeholder Management
• Conducted daily & weekly performance reviews with client and vendor leadership, driving transparency, issue closure, and shared accountability.