Jan 2022 – Present · 4 yrs 3 mos

• 1. Formulated product strategy for business critical initiatives such as : Leanplum Acquisition and subsequent product integration, and seamless customer migration
• 2. Collaborated with cross functional teams to develop a comprehensive product roadmap. Established and mentored 40 member product group ensuring the development of the right features in alignment with the roadmap.
• 3. Owned revenue and growth of multiple key accounts and achieved over 50% year on year boost in revenue via customer-centric approach
• 4. Conducted effective product training sessions to educate internal teams and external stakeholders on product launches, features and business use cases. Authored various blogs and social posts on innovations in marketing technology

Nov 2020 – Jan 2022 · 1 yr 2 mos

• 1. Owned and managed “Campaigns & Journeys” track for the CleverTap platform
• 2. Planned prioritisation and roadmap items for “Campaigns & Journeys” track to help define the product strategy
• 3. Delivered high impact products like IntelliNode [AB testing]
• 4. Scoped features through detailed business and product requirement documents
• 5. Prioritised backlogs and manage engineering sprints
• 6. Interacted with prospective and current customers to co-create solutions that add value

Jul 2019 – Nov 2020 · 1 yr 4 mos

• 1. Hired, managed and mentored a team of 5 TAMs collectively managing 80+ enterprise accounts across regions with a book value of USD 5M ACV
• 2. Proactively monitored & ensured SLA’s commitments are met
• 3. Served as CS SPOC on feature triaging for development
• 4. Served as Lead technical QBR for marquee customers- planned pro-active measures during usage spikes and managed customer escalations

Jul 2018 – Jul 2019 · 1 yr

• 1. Managed marquee customers- onboarding workshops, integration guide, consulting & serving as an escalation point of contact
• 2. Provided custom technical solutioning & documented feature request including User Stories
• 3. Validated and tested new features before release
• 4. Collected User feedback & ran feature adoption sessions

Mar 2017 – Jul 2018 · 1 yr 4 mos

• 1. Co-owned documentation & user community
• 2. Document debugging processes & Jira implementation
• 3. Onboarded & provided technical support to customers
• 4. Trained & mentored new team members