Apr 2024 – Apr 2025 · 1 yr · Hybrid

Jan 2022 – Jun 2024 · 2 yrs 5 mos · Hybrid

• Ushur is an AI powered customer experience platform that automates every single customer interaction – from micro-engagements to entire customer journeys – with a purpose-built, fully integrated intelligent automation solution.
• At Ushur, I am part of the core product team, focused on building next generation AI powered customer experience automation platform.
• Working on product vision, strategic roadmap building, and prioritization. Always working for the next big feature driving higher revenue growth, NRR and most importantly 'Customer Delight'.
• I also lead the DATA ANALYST team to create and demonstrate value for each product feature and all the customers.

Dec 2021 – Present · 4 yrs 3 mos

• A SaaS platform that automatically collects thousands of data points of processes, policies, people, assets, and vendors into one place – offering you control over the overall security of your security program and visibility into your compliance status.

Oct 2019 – Jan 2022 · 2 yrs 3 mos

• Engaged in developing product vision for two SaaS products since ideation stage – SPMS & IC.
• Driving product development with meticulous planning to ensure that the team doesn’t lose the sight of a forest for a tree.
• Closely working with business users to understand their needs and wants and effectively documenting all the requirements as user stories.
• Helping scrum master to prioritize back log of user stories. Co-ordinating with multiple stakeholders including development team to ensure right interpretations of business requirements.
• Being agile enough to handle pivotal changes on the fly as per the need of an hour.
• Handling an energetic bunch of frontend & backend developers, designers, and external teams to ensure road map is followed.

Jun 2017 – Oct 2019 · 2 yrs 4 mos

• Order book & Pipeline management for the vertical.
• Understanding client’s business requirement and appropriately proposing the most suitable solutions.
• Business Solution designing & pitching to appropriate stakeholders in client organization to generate business interest and maintain pipeline.
• Designing of commercial models that provide viable and sustainable business outcome for both Client & Wipro: Work towards reaching Win-Win proposition
• Bid management for large deals.
• Managing analyst relationship to enhance coverage on Wipro offerings and make appropriate use of analyst report to manage Wipro’s visibility.

Aug 2015 – Apr 2016 · 8 mos · Ahmedabad, India

• As a team, handled Micro Venture Innovation Fund in association of SIDBI for Grassroots innovators
• Worked on whole business ecosystem development for a few grassroots innovations-Distribution & Distribution Channel designing
• Developed go to market strategy for innovator turned entrepreneur in expanding the footprint of MittiCool.
• Coordinated for the Festival of Innovation-2016 and international workshops on at President House (Rashtrapati Bhavan), New Delhi

Aug 2013 – Jul 2015 · 1 yr 11 mos

• Handled 10 Key Accounts in Ahmedabad, Gujarat and adjudged as 'Rising Star of the Year' for year 2014 at National Sales Conference..
• Responsible for Sales forecast, Sales planning & on ground execution of promotional activities to drive sales.
• Vendor-Distributor management, inventory management to ensure continuous supply of products in the market.
• Managing merchandising to enhance visibility of the products in the retail outlet, in line with potential revenue realization,
• As the youngest member of Key Accounts team with proficient trend analysis, doubled the business
• Project lead for implementation of a proprietary data reporting/analysis tool “iKnow” on iOS platform, thereby reducing communication lag and improving operational efficiencies.
• Extensively worked on stakeholder management and building customer engagement initiatives
• Anchored a team of seven for implementation of Project Omega during the launch of premium products portfolio. Youngest to become Role Model in 2014.
• Project Champion for National and International customer engagement initiatives by Nestle Nutrition Institutes (NNI)

Sep 2012 – Jul 2013 · 10 mos

Feb 2012 – Apr 2012 · 2 mos · Ahmedabad Area, India

• Live Project: "To generate a proficient Adverse Drug Reaction reporting form and to validate it at tertiary care hospitals" at Care Institute of Medical Science and Gujarat Medical Education and Research Society Medical College, Ahmedabad.
• As a result redesigned of ADR reporting system to make the process more user-friendly which resulted in an efficient and accurate process - recognized by hospital administration.

Dec 2011 – Oct 2012 · 10 mos · Ahmedabad Area, India

• Live Project: "To generate a proficient Adverse Drug Reaction reporting form and to validate it at tertiary care hospitals" at Care Institute of Medical Science and Gujarat Medical Education and Research Society Medical College, Ahmedabad.
• As a result redesigned of ADR reporting system to make the process more user-friendly which resulted in an efficient and accurate process - recognized by hospital administration.