Oct 2021 – Oct 2024 · 3 yrs · Gurugram, Haryana, India

• Leading the payments product (UPI, Checkout and BBPS) for all Airtel digital properties(App, web) with 20+ MN MTUs and 100+ MN MAUs
• Managing a team of 3 product managers influencing 80+ engineers, establishing clear roles and responsibilities and setting targets within specialized pods to drive focused and effective product development; member of hiring loops and company leadership forums
• Successfully led the growth of the UPI product from 0.2mn to 1mn monthly transacting users by increasing conversion by ~15%
• Achieved ~12% incremental conversion on checkout resulting in incremental 3mn monthly transacting users on app
• Achieved +100K monthly transacting users on BBPS use cases(electricity, gas etc.) by improving conversion rates by ~10% and top of the funnel by ~20%
• Achieved +1mn monthly transacting users by integrating payments stack on other Airtel properties like Wynk and XStream
• Launched Transaction history on Airtel app resulting in ~30% reduction in payment related customer interactions
• Launched a scalable data platform to serve various functionalities on the Airtel app like transaction history, IVR and chatbot
• Established relationships and collaborated with payments partners like Juspay, Payu, Visa for delivering optimal payments experience

Feb 2020 – Oct 2021 · 1 yr 8 mos · Noida Area, India

Jul 2019 – Dec 2019 · 5 mos · New Delhi Area, India

Apr 2016 – Mar 2019 · 2 yrs 11 mos · Noida Area, India

• Awarded Adobe Gold Medal by VP-Marketing
• Managed team of developers,designers and testers to deliver projects involving implementation across 5 products offered by Adobe’s Digital Marketing Suite - Adobe Experience Manager,Analytics/Sitecatalyst, Target, Campaign, Audience Manager
• Managed stakeholders across Product , Sales, Engineering & Consulting teams for successful deliveries
• Managed a portfolio of 20 projects with total revenue of USD 10 Mil spread across implementation of 5 products
• Led digital optimization projects for multiple clients across different domains involving ideation, implementation and A/B testing of optimized variants on digital properties leading to enhanced KPIs

Apr 2015 – May 2015 · 1 mo · Chennai Area, India

• Identified Quality Assurance imperatives from customer's point of view by analyzing the current scenario and recent trends in digital space across industries. Analysis was done based upon secondary research, internal cognizant documents and interactions with various project teams. Ałter thorough competitive analysis recommendations were made for CBC to implement in the future

Jun 2011 – May 2014 · 2 yrs 11 mos

• Led a team of 6 to conduct and coordinate end to end testing for complex Mainframe and Web testing (BFSI & Retail) projects
• Audited deliverables, examined process compliances and coordinated with the Quality Assurance Team to ensure defect free delivery
• Analyzed Business Requirements and assessed changes from Business Design to plan and schedule testing activities and tasks