Abdul Azeem

Co-Founder

Bengaluru, Karnataka, India8 yrs 4 mos experience

AI Enabled

Key Highlights

Led successful product launches in fintech and healthtech.
Achieved 99.8% uptime in payment orchestration.
Redesigned onboarding to improve activation by 40%.

Stackforce AI infers this person is a Product Manager with expertise in Fintech and Healthtech, focusing on user-centric product development.

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Skills

Core Skills

Product ManagementProduct StrategyPayment OrchestrationUser Experience (ux)Customer SuccessRetention StrategiesOperations ManagementProduct LaunchAnalytical Problem SolvingQuality Management

Other Skills

AI chatbotsAPI ArchitectureAnalytical SkillsApplication Programming Interfaces (API)Business Process ImprovementCross-functional CollaborationsCross-functional CoordinationCustomer ExperienceCustomer OnboardingData AnalysisE-commerceEarly-stage StartupsFeedback ManagementFinTechGo-to-Market Strategy

About

I build products that matter, drawing from 12+ years of experience leading teams and delivering impact across fintech, healthtech, and SaaS as a Product Manager, Operator, and Ex-Founder. My career has spanned customer success, business operations, retention, and hands-on product management, always focused on connecting user needs and business goals through thoughtful product execution. I’m customer-obsessed and data-driven, thriving in environments that value experimentation and ownership. From leading the launch of a payment orchestration platform (99.8% uptime, 35% fewer failures at payBolt) to rebuilding onboarding systems (40% faster activation, 27% higher conversion at Open Financial), and earlier driving retention improvements at DocOn, I've learned that success is equal parts having a clear direction and being willing to grind through the details. Happy to connect if you’re looking for someone who brings founder energy, early-stage urgency, and operator discipline. Someone who cares deeply about both teams and users and loves collaborating to turn ideas into reality.

Experience

Self-employed

Independent Product Consultant

Jan 2025 – Present · 1 yr 2 mos · Bengaluru, Karnataka, India · Remote

Building custom AI chatbots and automation tools for clients. Working across use cases like customer support, lead qualification, and workflow automation using LLMs and agent frameworks. Staying hands-on with the latest AI technologies while helping businesses solve real problems.
Looking for the right product opportunity where I can drive 0→1 execution and bring founder energy to ambitious problems.

AI chatbotsautomation toolscustomer supportlead qualificationworkflow automationProduct Management+1

Paybolt

Co-Founder & Product Head

Mar 2024 – Dec 2024 · 9 mos · Bengaluru, Karnataka, India · On-site

While working closely with merchants, I noticed how inconvenient it was for the businesses in managing multiple payment gateways especially during downtime or latency spikes.
Seeing this as an opportunity, I co-founded Paybolt to build a neutral payment orchestration platform that dynamically routes transactions across gateways based on real-time performance, without any bias or preference toward a specific provider.
I led the product vision and execution, guided developers on API architecture and rollout sequencing, and established uptime monitoring systems.
The platform achieved 99.8% transaction reliability and 35% fewer failed transactions, helping merchants improve payment success rates and customer trust.

Payment OrchestrationProduct StrategyPlatform ArchitectureApplication Programming Interfaces (API)Product OperationsGo-to-Market Strategy+1

Open financial technologies

Product Manager

Jun 2021 – May 2023 · 1 yr 11 mos · Bengaluru, Karnataka, India

As the company scaled to 2.5M users and beyond, onboarding and KYC processes for SMEs became more complex, creating opportunities to simplify and accelerate activation.
I redesigned the onboarding journey, automated KYC verification, and streamlined API integrations in collaboration with backend, design, and compliance teams.
Reduced activation time by 40%, improved conversion by 27%, and created reusable onboarding systems later adopted across product lines.

User Experience (UX)StrategyProduct ManagementCustomer OnboardingData AnalysisStakeholder Management

Docon technologies

Customer Success Manager

Dec 2018 – Feb 2020 · 1 yr 2 mos · Bangalore

Led a small customer success team managing onboarding, engagement, and retention across DocOn’s EMR platform for clinics and practitioners.
Built onboarding and engagement frameworks, implemented anomaly detection systems to identify early drop-off patterns, and introduced churn prediction dashboards that guided proactive interventions.
Collaborated closely with product and engineering to feed customer insights into roadmap priorities and workflow refinements.
These initiatives helped reduce onboarding drop-offs by 30%, improved overall retention and engagement by over 20%, and created a data-driven foundation for scaling customer success operations.

Customer SuccessRetention StrategiesFeedback ManagementCross-functional CollaborationsCustomer Onboarding

Cleartax india

Member of Staff

Jun 2017 – Dec 2018 · 1 yr 6 mos · Bengaluru, Karnataka, India · On-site

Joined as part of the pilot team during ClearTax’s rapid expansion into new verticals. Worked across multiple roles - Customer Support, Inside Sales, Mutual Fund Distribution (NISM Certified), Product & Marketplace Operations contributing to the launches of ITR, GST, Mutual Funds, and Compliance Services.
Handled end-to-end daily operations for the Mutual Fund Investments vertical, managed investor onboarding and compliance, and coordinated with product and engineering to align systems for scale.
Supported three major product launches, improved operational turnaround by ~25%, and streamlined cross-functional communication across business, tech, and support teams.
This was the place where I learned business in its truest sense, an experience that shaped my approach to building products, understanding users, and connecting execution with outcomes.

Written CommunicationOperations ManagementProduct LaunchCustomer ExperienceBusiness Process ImprovementRegulatory Compliance+1

Visionet systems inc.

Senior Analyst

Jul 2015 – May 2017 · 1 yr 10 mos · Bengaluru, Karnataka, India

Enterprise clients needed higher accuracy and faster turnaround in data-intensive operations, often limited by inconsistent delivery processes.
I standardized workflows, built detailed process documentation for cross-team reference, and trained new analysts to ensure consistent quality and SLA adherence.
These efforts led to 100% SLA compliance, improved accuracy and efficiency across projects, and instilled the process-driven habits that later shaped my operational and product approach.

Analytical Problem SolvingWritten CommunicationSLA ManagementQuality ManagementProcess Flow Documentation