Abdul Azeem

Co-Founder

Bengaluru, Karnataka, India8 yrs 4 mos experience
AI Enabled

Key Highlights

  • Led successful product launches in fintech and healthtech.
  • Achieved 99.8% uptime in payment orchestration.
  • Redesigned onboarding to improve activation by 40%.
Stackforce AI infers this person is a Product Manager with expertise in Fintech and Healthtech, focusing on user-centric product development.

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Skills

Core Skills

Product ManagementProduct StrategyPayment OrchestrationUser Experience (ux)Customer SuccessRetention StrategiesOperations ManagementProduct LaunchAnalytical Problem SolvingQuality Management

Other Skills

AI chatbotsAPI ArchitectureAnalytical SkillsApplication Programming Interfaces (API)Business Process ImprovementCross-functional CollaborationsCross-functional CoordinationCustomer ExperienceCustomer OnboardingData AnalysisE-commerceEarly-stage StartupsFeedback ManagementFinTechGo-to-Market Strategy

About

I build products that matter, drawing from 12+ years of experience leading teams and delivering impact across fintech, healthtech, and SaaS as a Product Manager, Operator, and Ex-Founder. My career has spanned customer success, business operations, retention, and hands-on product management, always focused on connecting user needs and business goals through thoughtful product execution. I’m customer-obsessed and data-driven, thriving in environments that value experimentation and ownership. From leading the launch of a payment orchestration platform (99.8% uptime, 35% fewer failures at payBolt) to rebuilding onboarding systems (40% faster activation, 27% higher conversion at Open Financial), and earlier driving retention improvements at DocOn, I've learned that success is equal parts having a clear direction and being willing to grind through the details. Happy to connect if you’re looking for someone who brings founder energy, early-stage urgency, and operator discipline. Someone who cares deeply about both teams and users and loves collaborating to turn ideas into reality.

Experience

Self-employed

Independent Product Consultant

Jan 2025Present · 1 yr 2 mos · Bengaluru, Karnataka, India · Remote

  • Building custom AI chatbots and automation tools for clients. Working across use cases like customer support, lead qualification, and workflow automation using LLMs and agent frameworks. Staying hands-on with the latest AI technologies while helping businesses solve real problems.
  • Looking for the right product opportunity where I can drive 0→1 execution and bring founder energy to ambitious problems.
AI chatbotsautomation toolscustomer supportlead qualificationworkflow automationProduct Management+1

Paybolt

Co-Founder & Product Head

Mar 2024Dec 2024 · 9 mos · Bengaluru, Karnataka, India · On-site

  • While working closely with merchants, I noticed how inconvenient it was for the businesses in managing multiple payment gateways especially during downtime or latency spikes.
  • Seeing this as an opportunity, I co-founded Paybolt to build a neutral payment orchestration platform that dynamically routes transactions across gateways based on real-time performance, without any bias or preference toward a specific provider.
  • I led the product vision and execution, guided developers on API architecture and rollout sequencing, and established uptime monitoring systems.
  • The platform achieved 99.8% transaction reliability and 35% fewer failed transactions, helping merchants improve payment success rates and customer trust.
Payment OrchestrationProduct StrategyPlatform ArchitectureApplication Programming Interfaces (API)Product OperationsGo-to-Market Strategy+1

Open financial technologies

Product Manager

Jun 2021May 2023 · 1 yr 11 mos · Bengaluru, Karnataka, India

  • As the company scaled to 2.5M users and beyond, onboarding and KYC processes for SMEs became more complex, creating opportunities to simplify and accelerate activation.
  • I redesigned the onboarding journey, automated KYC verification, and streamlined API integrations in collaboration with backend, design, and compliance teams.
  • Reduced activation time by 40%, improved conversion by 27%, and created reusable onboarding systems later adopted across product lines.
User Experience (UX)StrategyProduct ManagementCustomer OnboardingData AnalysisStakeholder Management

Docon technologies

Customer Success Manager

Dec 2018Feb 2020 · 1 yr 2 mos · Bangalore

  • Led a small customer success team managing onboarding, engagement, and retention across DocOn’s EMR platform for clinics and practitioners.
  • Built onboarding and engagement frameworks, implemented anomaly detection systems to identify early drop-off patterns, and introduced churn prediction dashboards that guided proactive interventions.
  • Collaborated closely with product and engineering to feed customer insights into roadmap priorities and workflow refinements.
  • These initiatives helped reduce onboarding drop-offs by 30%, improved overall retention and engagement by over 20%, and created a data-driven foundation for scaling customer success operations.
Customer SuccessRetention StrategiesFeedback ManagementCross-functional CollaborationsCustomer Onboarding

Cleartax india

Member of Staff

Jun 2017Dec 2018 · 1 yr 6 mos · Bengaluru, Karnataka, India · On-site

  • Joined as part of the pilot team during ClearTax’s rapid expansion into new verticals. Worked across multiple roles - Customer Support, Inside Sales, Mutual Fund Distribution (NISM Certified), Product & Marketplace Operations contributing to the launches of ITR, GST, Mutual Funds, and Compliance Services.
  • Handled end-to-end daily operations for the Mutual Fund Investments vertical, managed investor onboarding and compliance, and coordinated with product and engineering to align systems for scale.
  • Supported three major product launches, improved operational turnaround by ~25%, and streamlined cross-functional communication across business, tech, and support teams.
  • This was the place where I learned business in its truest sense, an experience that shaped my approach to building products, understanding users, and connecting execution with outcomes.
Written CommunicationOperations ManagementProduct LaunchCustomer ExperienceBusiness Process ImprovementRegulatory Compliance+1

Visionet systems inc.

Senior Analyst

Jul 2015May 2017 · 1 yr 10 mos · Bengaluru, Karnataka, India

  • Enterprise clients needed higher accuracy and faster turnaround in data-intensive operations, often limited by inconsistent delivery processes.
  • I standardized workflows, built detailed process documentation for cross-team reference, and trained new analysts to ensure consistent quality and SLA adherence.
  • These efforts led to 100% SLA compliance, improved accuracy and efficiency across projects, and instilled the process-driven habits that later shaped my operational and product approach.
Analytical Problem SolvingWritten CommunicationSLA ManagementQuality ManagementProcess Flow Documentation

Education

Jawaharlal Nehru Technological University, Kakinada

Engineer’s Degree — Engineering

Jan 2007Jan 2011

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