Nov 2021 – Aug 2022 · 9 mos · Chennai, Tamil Nadu, India

Jan 2021 – Nov 2021 · 10 mos

Jan 2020 – Dec 2020 · 11 mos

May 2019 – Dec 2019 · 7 mos

Jun 2018 – May 2019 · 11 mos · Hyderabad Area, India

• Was part of the Sales and Customer Sucess team at Insideview Technologies catering to clients spread across North America and Europe, focusing on Account Management, Customer Success, Sales, Client Engagement, Cross-selling/ Upselling, Renewals and Retention
• Inside Sales | Contract Renewals & Retention | Account Management | Cross-sell & Upsell | CRM - Salesforce / Microsoft Dynamics | Client Engagement | Customer Outreach | Periodic Business Reviews | Regular Client Calls | Client Onboarding | Product Training | Internal Stakeholder Management | Relationship Management | Prospect Mapping and Building Pipeline | Onshore & Offshore Sales Liaising | Customer Success

Mar 2017 – Feb 2018 · 11 mos · Chennai Area, India

• Managing one of RRD's marquee clients, Boston Consulting Group (BCG), leading a team of 200+ FTE's as a Senior Leader that included Customer Success Managers, Client Managers, MIS, Project Coordinators, Presentation Specialists, Document Specialists, Visualizers and Graphic Designers. Core responsibilities included SLA Management, Service Delivery, Project Management, Account Management, Team Management, Daily Operations, Weekly/Monthly/Quarterly Client Calls and Business Reviews and Maintaining Metrics & Dashboards
• Operations | Account Management | Project Management | PMO | Client Calls (Weekly/Monthly/Quarterly) | SLA Management | Service Delivery | RFP, RFI & RFQ | Team Management | Team Leadership | Client Engagement | Client Servicing | BPO & KPO Knowledge | Onshore & Offshore Liaising | Quality Analysis | Relationship Management | MIS | Metrics & Dashboard Maintenance | P&L Management | Change Management | Resource Planning | Managing Team Productivity, Utilization & Quality | OTA, OTC, OTD Management | Senior Leadership | Fortune 500

Jun 2014 – Feb 2017 · 2 yrs 8 mos · Chennai Area, India

• As a Client Manager, I was tasked with building a new team within the RRD Creative Design Division Vertical that focused on New Client Acquisition called the Premium Projects that entailed managing multiple Fortune 500 clients such as Pfizer, Dell EMC, JLL, General Mills, etc to name a few. I was actively involved with hiring, mentoring and grooming new resources in addition to Onboarding Clients, Preparing Metrics and Dashboards from scratch, Handling Escalations, interacting with C-level executives and coordinating with RRD sales leads, top management, and on-shore leadership team
• Operations | Sales | New Client Acquisition | Account Management | Creative Designing | Hiring | Team Engagement | Escalation Management | Customer Success | Project Lifecycle | Client Onboarding | Client Interface | Managing Team Productivity, Utilization & Quality | OTA, OTC, OTD Management | SLA Management | Special Projects | Creative Agency | DTP Publishing, Graphic Designer, Presentation Specialist, Document Specialist Management | Resource Management | Client Calls | Fortune 500

Mar 2013 – May 2014 · 1 yr 2 mos · Chennai Area, India

• Started my career with RRD managing one of their prime accounts, FedEx Kinkos, leading a team of 100+ FTE's generating ~$2.2 Million yearly. As part of FedEx Kinkos, I was responsible for service delivery of Design work that was outsourced from the Kinkos stores in North America.
• Team Management | Customer Success | Outsourcing and Offshoring | Client Management | Weekly Reports | Project Management| Escalation Management | Customer Service | Service Delivery | Attrition Control | FedEx | RR Donnelley

Feb 2012 – Feb 2013 · 1 yr · Chennai Area, India

• Was employee #1 for the newly established Corporate Sales team in Chennai. As 'Manager - Corporate Sales' at Justdial I was assigned with expanding the Justdial footprint into Corporate houses and MNC's in South India. Responsibilities included identifying Corporate Houses and MNC's, Setting up appointments, Product Selling, Customer Product Presentation, Product Customization, Upselling, Hiring & Mentoring, Sales Calls and working in tandem with Corporate sales teams from Mumbai and Delhi to close PAN India deals
• Corporate Sales | B2B Sales | E-commerce Sales | Relationship Management | Team Building | Upselling | Hiring, Training and Mentoring | Sales Calls | Building Sales Pipeline | Drafting Contracts and Invoices | Client Presentation | Product Customization | E-commerce

Jul 2011 – Dec 2011 · 5 mos · Chennai Area, India

• I was fortunate to be a part of Decathlon Sports (Oxylane) which also happened to be my very first job. I was charged with leading the Supply Chain of Decathlon's swimwear brand. I managed 2 finished good suppliers who had factories in Madurai and Bengaluru respectively. I also worked closely with raw material distributors from Vietnam, China, Sri Lanka and Tunisia. Even though my stint at Decathlon was shortlived it continues to be one of my most enriching experiences and I am glad I was able to learn so much about supply chain which happens to be one of my most favorite areas of interest.
• Supply Chain | Logistics | Production Control | Forecasting and Production Planning | Supplier Management | Quality Leader | Quality Assurance | Sourcing, Procurement and Purchasing | Supply Chain Management | People Management | Global Production | Imports and Exports | Outsourcing | Order fulfilment | Industrial Buying | Supplier Relationship Management | Manufacturing Flow Management | Warehouse Management | Workflow Management | Inventory Management | LOI. LC, Commercial Invoicing, Purchase Order, Bill of Lading and other documentation | Vendor Management | Contractual Agreements | Decathlon India