Jan 2022 – Aug 2024 · 2 yrs 7 mos · Orlando, Florida, United States · On-site

Apr 2018 – Dec 2022 · 4 yrs 8 mos · Orlando, Florida, United States · On-site

Sep 2010 – Apr 2018 · 7 yrs 7 mos · Bangalore

• Member of Global Account Management Team and report to Account Heads in US and India for one of the biggest account in North America region.
• I. Part of Global Delivery team and closely work with multiple team across location from both the shore.
• II. Work as an Account SPOC between multiple programs (and projects) within the account
• III. Initiated and Executed Industrialized Program/Project Management Office in Offshore and Onshore with the help of extended team.
• IV. Driving Operational Excellence across the account and implemented multiple process improvement plans which has been a bench mark in NA.
• V. Tracking and Monitoring Project Contribution Margin throughout the project life cycle and taking measures to achieve improvement as on when required.
• VI. Identified gaps and defined standard processes for entire PMO functions which includes Contract Management, Financial Procedures, policies, skill sets, roles and communications across account (Onshore and Offshore combined)
• VII. Manage the complete financial process which includes Budgeting, Effort Estimation, Forecasting, Invoicing, Tracking Budgeting vs. Actual, Expense Analysis, Trend Analysis, various activities in terms of monthly financial - data collection, analysis, consolidation and presentation etc.
• VIII. Active member of Organizational Process Improvement and Delivery Excellence team.

Nov 2008 – Sep 2010 · 1 yr 10 mos · Bangalore

• During my tenure in Mphasis, I worked under two major accounts and in the both the cases I was placed in client location (India and Netherland) to set up their Program management office and work directly with client to understand their requirement and come up with process frame work to have better control and seamless execution of the projects. Managed a team of Four resources (in pick time)
•  Understand business and functional requirements for the new engagements.
•  Working on the initial finance planning for a new engagement in terms of effort and costing
•  Ensure compliance requirements are met, mitigated and documented
•  Preparation of proposals and ensuring the client queries are appropriately clarified
•  Tracking the projects through knowledge transfer, Action Items, relevant project related documentation, coordination between different teams and relevant report generation including MIS
•  Revisiting the project requirements for various checkpoints and ensure the controls, timelines and project specific details are in sync with the agreed levels
•  Project Follow-ups and Co-ordination with Stake holder Technical Operating group for their timely implementation of services
•  Hands on experience on Project Management Tools (Mphasis-EDS-HP specific) like Starteam, Presage, AET License Tool, EDGE, MS Project for tracking the schedule
•  Generating various types of Project Tracking Reports based on the requirement.
•  Reviewed Red projects which are Overrun and return them to “Green plan” which is acceptable to all stakeholders
•  Identified gaps and defined standard processes for PMO functions like standards, procedures, policies, skill set, roles and communications for the purpose of on boarding/outsourcing.

Oct 2007 – Oct 2008 · 1 yr · Chennai

•  Ensure timely communication with clients to keep them updated about Transition Process, Understand requirements from requestor and execute the same.
•  Ensure Internal requirements (Finance, HR/Vendor Management, Infrastructure, Compliance) are fully captured for the projects under transition
•  Ensure Proper documentation on every level of the Transition Process including SoW (Statement of Work), Performance level service agreement etc.
•  Coordination with Finance on billing information for new projects and changes, if any, for existing projects
•  Coordination with Project Manager's to achieve common goals in terms of understanding the requirement, costing of the project, resource framing and smooth transition of the project.
•  Ensure risks are adequately captured and mitigation put in place for projects transitioning into
•  Publish weekly transition status reports, Monthly MIS report and bi-monthly management update report
•  Ensure quality, accuracy and timeliness in deliverables such as internal transition documents
•  Work on Transition Risk Cost Self Assessment (RCSA) process.

May 2005 – Sep 2007 · 2 yrs 4 mos

• Making available the critical resources to the projects on time within the organization
• Preparing and maintaining all the tools and templates required for Project management
• MIS Report Generation
• Resource Scheduling and resource allocation for Projects
• Post Project Evaluation – Feedback analysis
• Co ordination between all the Departments for smooth operation and Project Execution
• Looking after HR Activities - Pre & post Recruitment : Requirement analysis, searching for suitable profiles through consultants, interview scheduling , conducting interviews , coordinating with the consultants on the requirement and feedback, preparing compensation structure…..