Sep 2019 – Nov 2019 · 2 mos

• Responsible to drive Azure Open Source (OSS) DBs revenue through scalable migration service, go-to-market motion, and field enablement.
• Architect and built migration solution to enable 500 enterprise customers migrating large scale data to Azure.
• Speaker at multiple industry conferences on Modernizing Application by Migrating to Cloud.

Jul 2017 – Sep 2019 · 2 yrs 2 mos

• Defined product roadmap and go-to market for public preview and general availability of Azure Data Migration Service.
• Trained and prepared sales motion with 14 Microsoft global sales regions.
• Evangelized customer success stories and scaled sales motion by writing technical blogs, presenting at technical conferences, building solution templates, and setting up user communities.

Feb 2016 – Jun 2017 · 1 yr 4 mos

• Defined PM role and responsibility, team vision, and strategy for an incubation Customer Success (Tiger) team to increase customer adoption for Microsoft R Server and HD Insight.
• Established accountabilities, KPIs, and success criteria and drove monthly business reviews with leadership team.
• Drove priorities and planning for Azure LRP.
• Managed customer relationship including engaging in customer escalations and unblocking customers in production scenarios.

Sep 2011 – Feb 2016 · 4 yrs 5 mos

• Led program management in anomaly detection pipeline that served the scale and performance for SQLDB. The anomaly detection pipeline was one of the main telemetry signals for SQLDB and eventually integrated to Geneva as standard Azure monitoring pipeline with daily ingested data of 3-6TB.
• Led program management in service diagnostics and analytics tool (Crystalweb) which served as the main diagnostics tool for SQLDB DevOps team.
• Managed and delivered multiple product improvements in Setup Deployment Platform in SQL Server 2012 and SQL Server 2014.
• Executed on service readiness across multiple milestones of SQL Server 2012 and SQL Server 2014 releases.

Apr 2005 – Sep 2011 · 6 yrs 5 mos

• Designed and architected optimal and performant line of business applications in Microsoft IT managing Key Encryption Security, PKI and Anti-Virus Scanning products.
• Sourced, negotiated, and executed procurement from 3rd party hardware and solution delivery vendors in delivering Key Encryption and Management Service.
• Subject matter expert (SME) in Code Signing application which provides digital signature to all source codes released to external Microsoft.
• Provided break fix and Tier 3 problem investigation to support High Business Impact (HBI) applications that safeguard Microsoft intellectual property.

Sep 2000 – Apr 2005 · 4 yrs 7 mos

• Led engineers in supporting global Microsoft Release applications.
• Improved regional support team Service Level Agreement (SLA) metrics and reduced support cycle time.
• Built and maintained healthy relationship with manufacturing vendors in Singapore and China to bridge the knowledge gap in using release applications.

Jan 1999 – Sep 2000 · 1 yr 8 mos · Lincolnshire, IL

• Analyzed customer requirement and customized in-house application to manage annual Benefit Enrollment. This in-house application was used by Benefit Enrollment Helpdesk to enter benefit enrollment for end user.
• Engaged in client set-up and platform conversion process.
• Coordinated testing effort with application test team to deploy system codes.