SONALI AK SINGH CSM , CSPO, ACSPO, MBA

Product Manager

Plano, Texas, United States4 yrs 11 mos experience
AI EnabledAI ML Practitioner

Key Highlights

  • Scaled 7 platforms, boosting user growth by 40%+.
  • Led product innovation for global brands like Pfizer and FDA.
  • Certified in CSPO, CSM, A-CSPO, PMP, and Six Sigma.
Stackforce AI infers this person is a Product Leader with expertise in SaaS, AI, and healthcare industries.

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Skills

Core Skills

Product ManagementAgile Project ManagementData AnalyticsSaas Product Management

Other Skills

6-sigma rating6-sigma statistics8051 MicrocontrollerAIAI product strategyARMAgileAgile MethodologiesAmazon Web Services (AWS)Analytical SkillsArtificial Intelligence (AI)Assemble LanguageAttention to DetailBlockchain ArchitectureBuilding Information Modeling (BIM)

About

A girl whom her father highly celebrated, though she never quite knew why, was always showcased as his golden child—whether for her talent or mischievous school stories. I credit him entirely for instilling in me an ambitious and relentless drive. I’m a customer-obsessed Product Leader driven by curiosity, analytics, and real-world impact. With 7+ years delivering results across SaaS, AI, fintech, healthtech, and supply chain, I turn ambiguity into business value—scaling teams, platforms, and user engagement at pace. My approach blends strategic vision with bottom-up execution, cross-functional influence, and the rigor of Lean Six Sigma and agile delivery. Highlights of my journey: Scaled 7 platforms across international markets, boosting user growth by 40%+ and building a $1.2M pipeline. Led product innovation for global brands like Pfizer, FDA/UNESCO, and marquee fintechs—delivering compliance, visibility, and digital transformation at scale. Accelerated product velocity, improved retention and satisfaction metrics (NPS, CLV, CSAT), and built high-performing teams spanning engineering, analytics, and operations. Certified in CSPO, CSM, A-CSPO, PMP, and Six Sigma, with analytics/business credentials from Harvard and Northeastern. What drives me: building products that make lives better, teams bolder, and businesses smarter—always with radical empathy and data-backed execution. Strengths: Product Strategy and Go-to-Market (MVP, GTM, Roadmapping) Customer Experience, User-Centric Design, Agile Delivery Supply Chain, SaaS, and Regulated Industry Solutions Team Leadership, Stakeholder Management, Global Execution SQL, Python, Power BI, Data Analytics, Experimentation Let’s connect if you’re shaping the future of tech, platforms, or customer-centric growth—I’m always ready for bold conversations and big challenges.

Experience

At&t

Salesforce Product Owner

Sep 2025Present · 6 mos · Plano, Texas, United States · On-site

  • Driving Salesforce initiatives across Sales Cloud & Service Cloud
  • Streamlining wireless upgrade journeys to improve customer experience
  • Partnering with cross-functional teams on order management, support workflows, and integrations
  • Contributing to AT&T’s mission of delivering seamless connectivity and next-gen digital experiences
Business AnalysisProduct DevelopmentFeasibility StudiesAgile Project Managementproduct roadmap developmentSix Sigma+14

Our blood institute

Product Owner / Senior Product Manager

Feb 2024Aug 2025 · 1 yr 6 mos · Oklahoma City, Oklahoma, United States · On-site

  • At OBI, I served as the product owner and digital lead for Donable — a healthcare platform focused on donor engagement and lifecycle optimization. I led product planning, engineering delivery, and stakeholder strategy for a donor-first app deployed across the organization. From PI planning to compliance audits, I worked at the intersection of healthcare workflows, Agile velocity, and business objectives.
  • I collaborated across departments to gather real-time feedback, refine human-centered design, and manage backlog execution via Azure DevOps. I facilitated stakeholder interviews, structured roadmap dependencies, and drafted user stories that aligned feature development with compliance and donor engagement goals. My role also included risk management, team leadership, and continuous delivery reviews — all grounded in value-driven product delivery.
  • Delivered 35% growth in monthly active users and 22% increase in donor retention by leading customer-obsessed redesigns of donor portal and mobile app.
  • Accelerated product delivery and improved team efficiency—increased sprint velocity by 25%—through agile backlog prioritization and hands-on Scrum leadership (2 teams, 8–10 members).
  • Integrated automated eligibility screening system with Epic EHR, reducing donor processing time by 8 minutes per appointment and ensuring compliance with healthcare regulations.
  • Reduced feature rework by 30% in two quarters by driving cross-functional stakeholder interviews, precise requirements mapping, and user-centered acceptance criteria.
  • Championed PI Planning and portfolio alignment, ensuring all initiatives met strategic business and supply chain optimization goals.
  • Established risk management and blocker removal best practices for delivery, maintaining clear stakeholder alignment and supporting value-driven healthcare outcomes.
  • Tools & Methods: Azure DevOps, Scrum/Kanban, Lean Six Sigma, Python, Data Analytics, Regulatory Compliance, Supply Chain Optimization
Search Engine Optimization (SEO)Agile MethodologiesProduct OperationsConfluenceIT Business AnalysisSix Sigma+53

Kinnected

Business Analyst & Product Development Lead

Jan 2023Feb 2024 · 1 yr 1 mo · Seattle, Washington, United States · Remote

  • Kinnected is a purpose-driven healthtech startup building digital platforms to foster wellness, mental health, and community engagement. As Product Development Lead, I owned the end-to-end product roadmap—driving user adoption, analytics strategy, and monetization initiatives through a customer-obsessed, data-centric approach.
  • Built and launched real-time KPI dashboards (SQL, Python, Power BI), reducing manual reporting time by 30% and promoting a data-first culture across the organization.
  • Boosted user engagement by 40% within one year by designing and rolling out a new monetization roadmap and unlocking revenue streams.
  • Led cross-functional collaboration across product, operations, and marketing; streamlined adoption workflows and data pipelines, scaling community participation across three major metro markets.
  • Improved operational efficiency by 15% through targeted customer analytics and actionable business insights.
  • Developed and executed customer-centric adoption playbooks, optimizing feature releases and workflow automation to align with platform scalability and healthtech compliance.
  • Tools & Methods: SQL, Python, Power BI, Agile, Monetization Strategy, Customer Analytics, User Growth, Metrics Dashboarding.
LeadershipTeamworkStatistical Data AnalysisAgile MethodologiesBusiness AnalysisTroubleshooting+63

Statwig

Product Manager (Saas and blockchain platforms )

Jan 2020Dec 2022 · 2 yrs 11 mos · Mumbai, Maharashtra, India · Hybrid

  • Statwig is a pioneering technology firm delivering SaaS, blockchain, and supply chain visibility solutions for global health, pharma, and enterprise clients. As Product Manager, I led full-cycle delivery of digital ledger and NFT platforms, driving innovation, compliance, and market expansion on a global scale.
  • Architected the Pfizer Vaccine Ledger in partnership with FDA/UNESCO, improving end-to-end cold chain visibility and regulatory compliance for global vaccine distribution.
  • Accelerated global expansion into three strategic regions through market research, competitive mapping, and differentiated product positioning.
  • Launched an NFT platform across two continents, owning research, product design, and engineering execution for emerging blockchain-driven digital assets.
  • Cut cold chain operational delays by 30% utilizing Lean Six Sigma, and drove 15% operational efficiency by analyzing customer behavior using Python/SQL.
  • Achieved a 25% increase in sprint velocity and 90% on-time delivery by spearheading Agile/Scrum and JIRA adoption across product and engineering teams.
  • Drove 15% revenue growth in Q3 2022 via cross-functional financial modeling and new market opportunity analysis.
  • Ensured HIPAA and international compliance: Conducted 50+ interviews with clinical teams and executives, reducing feature rework by 30% and maintaining high regulatory standards.
  • Tools & Methods: Blockchain Architecture, Lean Six Sigma, Agile (Scrum/Kanban, JIRA), Python & SQL Analytics, Competitive Strategy, SaaS Product Management, Supply Chain Optimization.
LeadershipTeamworkStatistical Data AnalysisTechnical Data AnalysisPLCFeasibility Studies+87

Shree siddhi corporation

Product Innovation Manager (Intern)

Nov 2017Jun 2018 · 7 mos · Mumbai, Maharashtra, India

  • Responsible for Human Resource, Project budgeting , planning, risk management, change management and working towards revenue raise of the company.

Myntrafashion

Customer Sales & Accounts manager

May 2017Jan 2019 · 1 yr 8 mos · Mumbai, Maharashtra, India · On-site

  • managed product success metrics and platform customer engagement
  •  Contributed to the development of seasonal line architecture and briefs, ensuring alignment with Brand
  • and Business Unit strategies.
  •  Engineered and executed a phased personalization strategy, attuned to organizational goals, and crafted
  • tailored personas/customer segments based on varied interests and geographies.
  •  Allied with product owners, ensuring triumphant implementation and assimilation of personalization
  • attributes. Scrutinized and enhanced the performance of personalization initiatives through data-driven
  • decisions, consistently ameliorating outcomes.
  •  Investigated and spotlighted contemporary industry trends, best practices, and nascent technologies in
  • retail and personalization platforms.
  •  Coordinated with internal marketing teams to launch personalized email marketing campaigns.
  • Identified and established revenue targets and metrics for ongoing and future projects in the market.

Education

Harvard Business School

Professional Qualification — International Business

Apr 2020Feb 2021

D'Amore-McKim School of Business at Northeastern University

Master's degree — Business Analytics

Sep 2022Jun 2023

International Institute of Information Technology Bangalore

Masters (post graduate) — Data Science

Jan 2020Jan 2021

International Business Managemnet Institute

High School Diploma — Project Management

Jan 2019Jan 2019

Trinity College Dublin

Master's degree — energy science

Jan 2018Jan 2019

Thakur College Of Engineering and Technology

Bachelor's degree — Electrical and Electronics Engineering

Jan 2015Jan 2018

Thakur polytechnic

Advance Diploma — Electrical and Electronics Engineering

Jan 2013Jan 2015

Learning People Global

Professional certificate — Certified Associate project Manager in PRINCE2 and Agile

Sep 2019Present

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